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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,811 Reviews

2,811 Reviews of Vera Cadillac - Service Center

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March 06, 2024

Very professional, punctual, and worked with my schedule He was a good listener and suggested a tire rotation More

by cafumarola
Recommend Dealer
Yes
Employees Worked With
Gio
Mar 06, 2024 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

March 06, 2024

Always excellent and beyond. Their service is consistently outstanding. They truly make me feel like family. More

by ARIANASOY2000
Recommend Dealer
Yes
Employees Worked With
Giovanni Rubio
Mar 06, 2024 -

Vera Cadillac responded

Ariana, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Giovanni here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

March 06, 2024

I purchase a suv in less than a year transmission fail . in a year after lifters fail tracksion lights stability link's and everything they say warranty company they dont take responsibility for nothing. My More

by kehneil01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Vera Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Leo Pena Service Manager

March 06, 2024

Vera is my go to Cadillac dealership. The service guys are great! Super helpful and nice. Conrad is always available to answer any of my questions and he looks out for me. As long as he i More

by KCMTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad!
Mar 07, 2024 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Conrad met your expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

March 05, 2024

Fantastic Everything he said he did called me when the technician saw my car when the car ready he called told me my was ready the car was ready and car cleaned inside and out dropped off the loaner and w More

by FELPAG
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Elijo
Mar 05, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

March 05, 2024

Great experience Everything happened the way they said, he was going to call me when the technician saw the car he did, told that he will call when the car was ready he did when I went to pick up the car i More

by FELPAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Alejo
Mar 05, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

March 05, 2024

Oil change took almost 3 hours too long. The city contracts take away from the Cadillac experience More

by COSS.KELSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
Mar 05, 2024 -

Vera Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Experience The Vera Difference Gustavo Rodriguez Service Director

March 05, 2024

For the price we pay for a simple oil change, filling up the tires should not be missed. How can I trust they changed the oil or the filter? More

by slavd58
Recommend Dealer
No
Employees Worked With
Maybe Nick? Shouldn't you have access to this info on my account?
Mar 05, 2024 -

Vera Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Leo Pena Service Manager

March 04, 2024

Perfect, excellent, I am now about to make Vera my dealer. This is all thanks to my service rep Nick. More

by CH164
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 05, 2024 -

Vera Cadillac responded

Thanks for sharing about your experience with Nick here at Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 08, 2024 -

Vera Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

March 03, 2024

Christopher Alejo very professional and very helpful ? ? The dealer is the best, very professional and always helping the clients More

by MAYELIN_SENAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perfect
Mar 03, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

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