Jill must know exactly when I am coming in for an oil change, as it seems that every time I am sitting in the amazing comfortable waiting area that she comes over, asks me how things are going. Wants to know how my Honda Odyssey is doing. She knows that there is sentimental value in it, so she isn't pushy about getting me into something new, but knows, that the Honda Pilot has always been my dream car. So she just reminds me gently that when I am ready, she will be ready with open arms to guide me into that next purchase. Jill is wonderful!