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Vernon Auto Group
Vernon, TX
5,552 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,552 reviews
November 15, 2012
Out of the blue found Vernon Auto Group on line and frankly never looked back although I did compare them with other dealers. Frankly they have the best deals and the staff know the answers, the right frankly never looked back although I did compare them with other dealers. Frankly they have the best deals and the staff know the answers, the right answers, no fudgeing, the first time around. The whole experience other than paying the bill was painless. I always had a comfortable feeling like I knew I was in control while having complete trust in who I was working with. You want to buy a vechile, Vernon is where to go. More
by harry1944
Employees Worked With
Ralph Arteaga
November 14, 2012
I visited five dealers in my home state California none were willing to deal with me Three of the five told me that DODGE did not make the vehicle I wanted. A Crew Cab long bed four wheel drive heavy duty were willing to deal with me Three of the five told me that DODGE did not make the vehicle I wanted. A Crew Cab long bed four wheel drive heavy duty pick up. I saw the truck I bought on Cars.Com when I listed a BMW sedan I had for sale. Called and talked to Victor the price was really much better than anything I could get here. Victor was very helpful, even when the Grayhound broke down about twenty miles from the shop he came and picked me up. Made sure that all the things I asked for were included in the vehicle, I was coming from home to pick up the vehicle and asked Victor to have a goose neck hitch put in before I picked it up. Everything was complete and really was a friendly helpful group that worked with me to close this deal. I have had it for one year just wish I lived closer where I could deal with this great shop for service work when it is needed. I have purchased a four new Diesel Pick ups and drive them about three to four hundred miles and sell them. This is the easiest most friendly company I have found. If I ever need another I will call them to see what they have. I have also bought other new vehicles overall this is a great place to purchase a vehicle would recommend it to anyone who is looking for a great deal with really friendly people working for them. More
by James Harrison
November 14, 2012
I visited Vernon on the recommendation of a friend. They had an outstanding selection of the type of FORD trucks I was interested in, and they offer the lifetime powertrain warranty. The selection of 4 WD F had an outstanding selection of the type of FORD trucks I was interested in, and they offer the lifetime powertrain warranty. The selection of 4 WD F150's was great. they let me look and did not pressure. i was able to drive vehicles with Johnathon without pressure. he was helpful, courteous and a pleasure to deal with. I actually ebded up buying two trucks within 30 days from him. He arranged to have the vehicles delivered to my home and the whole process was easy, painless and pressure free. Prior to delivery he had a spray-in bedliner done on my F150. They were trustworthy, honest and I would call them "good small town friendly folks" with a great selection of trucks. More
by cmorri
Employees Worked With
Johnathon Rejino
November 14, 2012
Great prices and great automobiles. Website is great for looking at what may need and the salesmen are on top of getting you a good price and a good trade. looking at what may need and the salesmen are on top of getting you a good price and a good trade. More
by dljuarez67
Employees Worked With
November 13, 2012
I bought my F250 KR over the internet and everthing worked very well. Justin did a great job getting the paperwork back and forth, and getting the truck delivered in timely manner. Good job guys. worked very well. Justin did a great job getting the paperwork back and forth, and getting the truck delivered in timely manner. Good job guys. More
by jelkin2006
September 24, 2012
I would first like to say that the customer service is Superb!! I have spoken to very few dealerships with the expertise and friendly nature as Vernon. I did not end up buying from them just for the simp Superb!! I have spoken to very few dealerships with the expertise and friendly nature as Vernon. I did not end up buying from them just for the simple fact that it is over a 5 hour drive away. I 100% would recommend anyone to their establishment for a truck purchase due to the prices, warranty, and customer service. More
by warmathdigital
Employees Worked With
Bud Imel
September 04, 2012
had a major issue with a truck i purchased a couple years ago....vernon auto group made it right and my hats off to derek wilson and dan gomillion. Thanks guys, Chris ago....vernon auto group made it right and my hats off to derek wilson and dan gomillion. Thanks guys, Chris More
by MetroplexFF
August 05, 2012
My wife and I were looking for a new Expedition EL Limited (white in color) and drove from Abilene to Dallas earlier on Saturday to look at vehicles and visit her elderly aunt. No luck in Dallas, Anyw Limited (white in color) and drove from Abilene to Dallas earlier on Saturday to look at vehicles and visit her elderly aunt. No luck in Dallas, Anyway, after a nice lunch with auntie at the Salt Grass restaurant in Garland we decided to call Vernon Group about their three Expedition EL Limited vehicles (all four-wheel-drive and ranging from low to high $46,000 price range. It was nearly 2 PM when we left Dallas and so being a long north west loop around to Vernon instead of heading home to Abilene we decided to call to see when they closed. They said 6 and we looked at our Navigator device in our Cadillac SRX and it said a little over 4 hours. But they said they would keep someone to wait on us even if we were late after 6. They did and when we arrived we drove a nice white 2012 Expedition EL. It was pretty dusty on the windshield and no windshield wiper fluid or I'd give them all Fives. One of the vehicles was not there we wanted to look at, but the one we drove was a good price. We didn't accept the price offered for our car so we didn't make a deal, but no hard feelings. It was just wasn't the vehicle in the cards anyway, because we later found a new 2012 Lincoln Navigator that was so nice elsewhere. Spent about $12,000 more for it so I guess it should be nicer. Anyway, good dealership in Vernon...might come back another day. I have bought about fifty cars in my lifetime and I'll probably buy a few more. Thanks, Texruss More
by texruss
July 09, 2012
My wife and I drove to Vernon (45 minutes away) Friday morning to BUY a truck that I found on their website. Not that it matters but it was a $60,000+ pickup. My wife and I walked around the lot for a goo morning to BUY a truck that I found on their website. Not that it matters but it was a $60,000+ pickup. My wife and I walked around the lot for a good 20 minutes to find the vehicle that we were looking for (they have a HUGE inventory). There were no customers or salesmen on the lot. There were two employees (without customers) that were circling the lot on golf carts though. They waived several times but never stopped to help. I'm not sure what their job was... but they failed. They should have at least offered to go get someone. We went into the office and there was one customer in there and all of the other salesmen were reclined in their chairs talking to each other or texting. They all sat there looking at us like we were lost or something? The receptionist requested a salesman to come help us but no one got up. She finally had to call two salesman by name to get one to help. It was very hot outside that day so I understand not wanting to go out but come on! Anyway... I was still in a good mood and ready to buy something. The salesman that helped us was very nice & friendly but the battery was dead in the truck we wanted. He seemed to be unable to get anyone to help him start it. We finally left and told him we would come back after lunch to try again. I checked back in with them a few times that day but no one had even touched the truck. There were never any customers in the office or on the lot any of the times I went in there so I know they were not just too busy. I talked to the salesman again at 7:30 that night and I was told that he looked all day for jumper cables but could not find any??? Really??? Anyway... He promised they would put new batteries in the truck call me back in the morning. I missed his call that morning at 8:30am (My fault... I was in the shower) but I tried back right away and 5 other times throughout the day leaving messages with two different people there but no one ever called me back. Oh well. I'm sure they get a lot of business but I just can't imagine not being interested in selling a customer on a $60,000 pickup!!! I own my own business and this sort of thing just does not happen. They were, at least on those days, a very unmotivated group of people :( We finally gave up and just went to Four Stars in Henrietta. They did not have nearly the selection but they did have a vehicle with just a few more options as the one at Vernon for about the same price. The salesmen were all friendly and the deal took just a couple hours just as I expected to get from Vernon. Anyway... Still today no one has called back. Vernon has some really great deals and must sell a lot of cars but I just can not understand the laziness. Every other dealership I have ever been in would bend over backwards to try to make a sale. Maybe it was just too hot outside for them???? More
by aaronmm
