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Veterans Ford - Service Center

4.5

133 Lifetime Service Reviews

7201 W Linebaugh Ave, Tampa, Florida 33625

133 Reviews of Veterans Ford - Service Center

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July 04, 2018

"HORRIBLE CUSTOMER SERVICE AND VEHICLES"

- green23

My vehicles battery went out, they told me I have 10 minutes to get to their location from West Tampa or they are not able to change my battery until Thursday morning at 8am. Spoke to the MANAGER MATT and he told me there is NOTHING he can do to help me and his hands are tied. I asked him to use a loner vehicle until tomorrow morning that my vehicle is ready. He told me no. He told me there is nothing he can do with a horrible attitude. He said we live in Florida and this stuff happens because of the heat. He continuously says that “his hands are tied, he can’t do anything until tomorrow, and that’s final” how are you supposed to do business with a company like this? They said I have no option but to get my vehicle towed here and get done in the morning. When I mention the LEMON LAW he wants to tell me that I can call roadside assistance and they will tow me and take me to and from work in their shuttle. This is completely unacceptable and I am VERY DISSATISFIED WITH FORD IN GENERAL. Every time I have dealt with ford they have a excuse on why they can’t do anything to help me and the managers have xxxxTY ATTITUDES. This is the LAST time I will walk into Ford for any reason at all.

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Recommend Dealer
No
Employees Worked With
Matt Pawlow
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 05, 2018 -

Veterans Ford responded

We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Lorenzo Pena at (813) 637-2947 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 15, 2018

"Service was very friendly"

- gelito81

Just went in for an oil change. The works. It was supposedly going to take about 1.5 hours but was done in less than an hour. Only complain I have is that the final price was different from advertised. It said that it was supposed to be $39.95 without taxes but it came up to about $46 without taxes. Didn't see at first since is my first time there.

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Recommend Dealer
Yes
Employees Worked With
Dave Richeson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 15, 2018

"This last visit was rough"

- Bjammin

I came in for a rotation and balance but was told I didnt need a balance and only received a rotation. When I went to leave the lot I still had a tire sensor issue warning on my dash and had to immediately turn around and go back inside to explain the light was on (apparently this service center doesnt notice check lights on the dash) Turns out I needed a new sensor which meant more waiting and of course more money. Whatever, now I was late and had to leave. I took the truck home, hopped in my car and didnt drive the truck until I needed to haul some gear a few days later. As soon as I took it out on the vets and got around 60 the steering wheel (and whole truck) started shaking violently. I turned around and took it to the service center where I had to schedule a visit a few days later. Finally I get there and they tell me what? That's right, "It needs a balance." Well no xxxx sherlock thats why I brought it in to begin with. (sarcastic clap) way to go. Anyway, normally this place gets me in and out no issues but this last fiasco was a mess. Also the employees I'm selecting in this survey may not have anything to do with this mess. I just had to select one or two to finish the form. I cant remember anyones names.

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Recommend Dealer
No
Employees Worked With
Jun 05, 2018 -

Veterans Ford responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Veterans Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call Lorenzo Pena at (813)962-1100 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 13, 2018

"Did not perform work that they charged me for. "

- MCREEK1

Usually have good service here it is more expensive than going to other mechanics generally but usually have a good experience. Picked my car up yesterday they charged me for dixing a clip on my visor but they did not even perform the work. Now have to bring car back up again Monday which is an inconvenience. Not happy with service I received.

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Recommend Dealer
No
Employees Worked With
Cara Marquis
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 14, 2018 -

Veterans Ford responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Veterans Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call Lorenzo Pena at (813)962-1100 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 13, 2018

"Excellent, and fast."

- CAMARGOYGERMAN

Friendly staff, quick service, free wi-fi, comfortable lounge area. I like the location and atmoshpere. My service request was completed under an hour also.

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Recommend Dealer
Yes
Employees Worked With
Cara Marquis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 12, 2018

"Was good"

- DWHITT215

Was in for a recall they had me in and out in 45min no issues the personal was friendly will be back again for service

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Recommend Dealer
Yes
Employees Worked With
Travis Tilwick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 11, 2018

"The service was fast and very good."

- FLFIREFIGHTERART

The people in the service department are very friendly and willing to help you with your ever need. Ever service person was very nice and I enjoyed the visit.

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Recommend Dealer
Yes
Employees Worked With
David Griffith
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 11, 2018

"Treated with professional care. "

- Mbashline

As always I have a good experience when coming to Veterans Ford for any service. Always treated with professional attention. Thanks for your services. Will recommend you.

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Recommend Dealer
Yes
Employees Worked With
Joshua Seith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Travis Tilwick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 11, 2018

"Service "

- dustin.gordon

Great service and friendly people, will be back getting my cars serviced here from now on. Thank you veterans ford for fast service and a comfortable waiting area

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Recommend Dealer
Yes
Employees Worked With
Travis Tilwick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2018

"Drivetrain repair 2013 escape "

- TDNOLL66

The service manager listened and accurately recorded my discription of the problem with my 2013 Ford Escape. The repairs were quickly and accurately diagnosed and executed. The vehicle was returned to me in perfect working order

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Recommend Dealer
Yes
Employees Worked With
David Hernandez
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Travis Tilwick
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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