Victorville Chevrolet

After reading other reviews, looks like THEY’VE DONE THIS TO MULITPLE PEOPLE. I found the truck I wanted on a Wednesday & got preapproved thru my credit union & called the dealership immediately to tell them TO MULITPLE PEOPLE. I found the truck I wanted on a Wednesday & got preapproved thru my credit union & called the dealership immediately to tell them which truck I wanted. They told me it would be ready in a couple of days. Thursday morning they called me & told me the truck would be ready Friday & they asked me to schedule an appointment, so I did for Friday at 10:30am. On Thursday, I went & picked up the money for the truck. I msg’d my sales guy & said is there anything I could do, so they don’t sell the truck. I was willing to put a deposit & start the paperwork over the phone & my sales guy said don’t worry about it, the truck is in the back & I’ll have you in & out within an hour. I told him I was driving from far away & it could take a couple hours to get there. On Friday, I left at 9am for the 10:35 appointment. I msgd my sales guy with the ETA. At 10am my sales guy calls me & says the one of the lights are on back order until Monday. I was pissed. They new since Wednesday that I wanted the truck but they waited until I was almost to the dealership on Friday to tell me. He said we could do the paperwork that day & we can have the truck Monday. I NEEDED the truck before Monday because my son was going to college. THEY TOTALLY BAIT & SWITCHED ME…. But It GETS WORSE! Since we’re almost there, we decided to still proceed with buying the truck. The sales guy got what he wanted. We arrived at the dealership at 10:25. The sales guy chatted us up for an hour & half, without showing us any numbers or the truck. I finally left to get food because we were starving at 11:50am. Then around 12:30, they finally show us the paperwork. The Truck was listed at $23k, then they laid paperwork in front of me for $38k!!!! I was floored!! I got up & told my son we cant do It & I walked out. The sales guy & his coworkers chased me down & after an hour of going back & forth, the price got lower & lower. The sale guy said I would be sooo happy that he got the price down $10k… im not stupid. Getting it down $10k after increasing it $15k in the first place!! I was about to lose my xxxx. at this point we still weren’t able to see the truck. I told them, we need to see the truck, so around 1:30, they finally take us back to see the truck! It was a mess. Door dings, dents & scratches all over it! They had scents hanging to hide whatever smell was in the truck. Needless to say, I was there from 10:30 to 1:30. No Deal. No truck. COMPLETE WASTE OF TIME. Made the drive for nothing except lies & broken promises. I have bought 8 cars from a dealership & this was the ABSOLUTE WORST EXPERIENCE EVER! More

Total scam! Bait Car was listed for $7k but they tried to bully us into paying over $21k. They push LoJack so they can repo your car, and even called us names wh Bait Car was listed for $7k but they tried to bully us into paying over $21k. They push LoJack so they can repo your car, and even called us names when we refused. Stay far away More

***EXTREMELY UNPROFESSIONAL SALES MANAGER WARNING**** Poor communication, rudeness, and refusal to provide required credit disclosure. Yesterday, the dealership ran my credit and I never WARNING**** Poor communication, rudeness, and refusal to provide required credit disclosure. Yesterday, the dealership ran my credit and I never received a call back. I waited the rest of the day and all day today with no update. I finally emailed them to request my legally required credit score disclosure under the Fair Credit reporting Act. Only after that email did the internet sales manager, (Maria) call me back. Instead of addressing my concerns professionally, she falsely claimed I would have to come in person to get it, talked over me when I tried to explain my concerns, and spoke with a condescending tone that was not only unprofessional but extremely rude. There was no follow-up until I reached out first, which is unacceptable when trying to conduct business. Based on my experience, communication, professionalism and respect for customers are seriously lacking with this individual. I have purchased 4 vehicles from this location. My family members have also purchased several from this location. We also regularly get our vehicles maintained here with great service always every time we go. From this shocking incident and the treatment I will no longer be doing business with this location and I will be advising my family members to do the same. More

Just picked up our new 2025 Chevrolet Equinox EV from Victorville Chevrolet Cadillac, and the entire experience was incredibly smooth and satisfying — all thanks to Julian (General Manager) and Kyle (Sal Victorville Chevrolet Cadillac, and the entire experience was incredibly smooth and satisfying — all thanks to Julian (General Manager) and Kyle (Sales Specialist). We had a great experience in the end because Julian and Kyle went above and beyond to make things right. They took the time to fully understand our situation and worked hard to honor the deal that was originally promised. Both were respectful, professional, and genuinely cared about making sure my spouse, Trupti, and I left the dealership happy. They provided excellent service and a deal we were truly satisfied with. We’re now proud owners of the 2025 Chevrolet Equinox EV. I’m glad we chose Victorville Chevrolet Cadillac. This experience showed that when the right people get involved, they stand by their word and truly care about customer satisfaction. We’d be happy to return in the future for an upgrade. Wishing the entire team continued success. I truly hope Victorville Chevrolet Cadillac becomes the #1 Chevrolet dealership in California this year. More

Service was excellent! Travis is very knowledgeable and was very attentive on all my vehicle questions. Great service! Travis is very knowledgeable and was very attentive on all my vehicle questions. Great service! More

I really tried to buy a car on line from this dealership. After the initial attention, I was ghosted and could not get the sales agent to return call, text, or email. After almost a week, I got an email sayi After the initial attention, I was ghosted and could not get the sales agent to return call, text, or email. After almost a week, I got an email saying sorry the car had sold. Not sure what happened, but I certainly do not trust this organization and when buying a car online - one really needs trust. More

The service department took good care of me during the process of my car being repaired process of my car being repaired More

Always a good experience. Everyone is attentive and communicating with me about what is being done to my vehicle. Everyone is attentive and communicating with me about what is being done to my vehicle. More

Very good service. The building was very clean. Service was fast. Waiting area was comfortable. The building was very clean. Service was fast. Waiting area was comfortable. More