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Victory Chevrolet GMC Paola

Paola, KS

2.8
30 Reviews

32575 Old Kansas City Rd.

Paola, KS

66071

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Showing 30 reviews

July 10, 2025

WHY WOULD I EVER COME BACK! Ask Jim or Mike about my experience. Have been a customer since it was Lang Chevy. 25 years. No one ever reads these comments. More

by DanO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim and Mike, Eric Gentry
Jul 10, 2025 -

Victory Chevrolet GMC Paola responded

Thank you for sharing your feedback. I'm truly sorry to hear about your recent experience, especially after being a loyal customer for 25 years. I want to personally get involved to understand exactly what happened and work toward making it right. Please reach out to me directly at dstates@victorykc.com or by calling the store at 913-294-5375. I’d appreciate the opportunity to speak with you and hopefully earn back your trust. Sincerely, Daniel States General Manager Victory Chevrolet GMC

Jul 10, 2025 -

DanO responded

Dealership has apologized for the service mishaps and given me a credit for my next visit, but I’m still hesitant, time might heal my frustration.

Jul 10, 2025 -

Victory Chevrolet GMC Paola responded

Thank you for your honest response. I completely understand your hesitation, and I want you to know how seriously I take your experience and the level of service we provide at my store. I truly hope that with time, we can show you the level of care and professionalism you deserve and begin to rebuild that trust. If there’s ever anything more I can do, please don’t hesitate to reach out directly. Sincerely, Daniel States General Manager

July 10, 2025

Excellent service, the salesman Frank was very attentive and answered all questions , eu recomendo a loja More

by Albino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Excellent service from Frank, Machel and Boby, Eric Gentry
July 08, 2025

Albert the finance manager was the only reason we purchased a new truck! He was amazing to work with and would come back just because of him! More

by Ethangross393
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Yosif
Jul 10, 2025 -

Victory Chevrolet GMC Paola responded

Thank you so much for the 5-star review and for recognizing Albert! He truly cares about taking care of our customers, and it means a lot to see his efforts appreciated. I’ll be sure to share your kind words with him and the team. We’re grateful for your support and look forward to serving you again! Sincerely, Daniel States General Manager Victory Chevrolet GMC

July 03, 2025

Very efficient and polite. I would highly recommend their service department. Good good good good More

by skking1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gentry
Jul 10, 2025 -

Victory Chevrolet GMC Paola responded

Thank you for the great review and for highlighting the efficiency of our service department! We work hard to provide fast, reliable service without compromising quality, and it’s always rewarding to hear that it’s making a difference for our customers. We truly appreciate your support and look forward to serving you again! Sincerely, Daniel States General Manager Victory Chevrolet GMC

June 23, 2025

I hate to write a bad review but maybe I can help someone in the future with their hopes up before they drive out of town. I spoke with Tom on Friday he sent me videos etc I then spoke with a Katie whom I ma More

by Meljolew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom and Katie
May 18, 2025

I have been holding on reviewing them but what they just did is outrageous and someone needs to be held accountable. They sold me a broken 2019 Jeep Cherokee, it sounds like is dragging something. I am ow More

by sheiladaliz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service Department
December 18, 2024

Found car online, went to Victory and worked with Kaleb and Albert. Great experience with both of them. Would buy another vehicle from Victory. Treated family very well. We are all pleased with our purchas More

by tholy97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaleb Maelzer, Albert
October 03, 2024

Honest dealership that made the process easy and even fun. Our salesperson, Ben, also followed up after we purchased to make sure we were still happy with it. We appreciate the transparency and care they More

by Bex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hall, Ben
September 17, 2024

The reviews on this format aren't very impressive BUT the reviews on their Google page are SIGNIFICANTLY better. I had an extremely impressive purchase with this dealership and their salesperson Ty Hossman. More

by Mo money, Mo problems
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Hossman
June 18, 2024

Cars and sales team are great, just come pre financed because their finance guy is a snake. We have actually bought 2 cars from them in the past year. Should have learned my lesson after the first one, More

by Unknown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank (sales awesome), finance (horrible)
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