Victory Chevrolet GMC Paola

Loose battery terminal caused alternator to malfunction. When the service person hooked up the gauges, he pegged the speedometer and it broke. Service Manager said that was a weak spot on the Silverados an When the service person hooked up the gauges, he pegged the speedometer and it broke. Service Manager said that was a weak spot on the Silverados and I would need to purchase an entire new dash cluster. Quoted $530 to repair what their service department broke. When I could get no satisfaction from the Service Department, I visited with both the Sales Manager and the Owner. The Owner told me I had not purchased the vehicle from his dealership, so he was not interested in assisting with the required repairs. I took the truck to another dealership and paid the $500 to have Lang's error corrected. I run 30,000 to 40,000 miles/year in my Silverados. On the road, I don't know one locally owned repair shop from another. So, I always have all service... including oil changes... done by the Chevrolet dealer in the area I'm in. Working with Chevrolet service departments over a 5-state area, Lang's is the ONLY dealership that has displayed a complete lack of interest in customer satisfaction. More