Victory Chevrolet GMC Paola
Paola, KS
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Very poor experience with finance manager. Bought a truck from them and had extra services added to the final contract without disclosing. They then acted offended when I asked what a 650 doll Bought a truck from them and had extra services added to the final contract without disclosing. They then acted offended when I asked what a 650 dollar detailing fee was added onto my contract. We also agreed on a certain service contract and I find out days later that I was sold a different contract then the one that was discussed. It took several days of me calling and leaving voicemails for me to confirm that. I would not recommend this dealership. More
Think of every type of scammy, sneaky, underhanded thing you’ve ever heard of used car dealers doing. Now go to Victory in Paola to see it all in action. you’ve ever heard of used car dealers doing. Now go to Victory in Paola to see it all in action. More
Absolutely awful. My wife and I visited Victory in Paola and started a deal on a vehicle that hadn't been delivered yet. Went home, worked the deal out (they said they My wife and I visited Victory in Paola and started a deal on a vehicle that hadn't been delivered yet. Went home, worked the deal out (they said they had trouble applying two GM rebates). Eventually, the sales manager, Chris B, called and worked the deal out. Gave me numbers which we agreed to. Thirty minutes later, he called back and said they had sold it to someone else who paid cash. "The cash won out. First come first served." "Even though we had a deal?" "No cash had changed hands." Wow. I think that says a lot about their business - good luck! More
I have contacted Victory about scheduling a day for my car to be towed for repairs and needing a loaner. Keep getting the same response: Someone from our Service Department will contact you ASAP..... NOTH car to be towed for repairs and needing a loaner. Keep getting the same response: Someone from our Service Department will contact you ASAP..... NOTHING!! Took it to a local auto repair shop and they stated it is needing engine work. Car is still under warranty, so I contacted them and they said I would need to take it back to the dealership. Welp, I been doing that since last Friday. Starting to feel like they are avoiding me for the simple fact of not wanting to deal with the extent of what maybe wrong. I just want my car fixed! More
I went and bought a used Nissan Rogue from Tom in sales, the carfax said it had been wrecked and when I asked about it I was told it was “just a light fender bender” but then it blew a tire and ruined my ri the carfax said it had been wrecked and when I asked about it I was told it was “just a light fender bender” but then it blew a tire and ruined my rim in the first week and then wore another tire to the steel and then blew the spare and then had to replace both of the struts all within the first 30 days, and then when I talked to someone about it, Michael in service not only belittled and disrespected me by immediately calling my father and pretending like I wasn’t even there for the conversation, he accused me of lying about hitting something and said it was all my fault and wouldn’t help at all. They are awful and will screw you over at the first chance they get! I would give them no stars if I could!!! More
Had nothing but problems with the truck for a month after buying it from them. Also had to change a spark plug and discovered 4 were new while the other 4 were old ones. A few months later had a flat tire so buying it from them. Also had to change a spark plug and discovered 4 were new while the other 4 were old ones. A few months later had a flat tire so went to put the spare on and discovered it was smaller than the other 4 that were already on. Will not be recommending them to anyone and will walk everywhere i go before buying from them again. More
We were very impressed. They worked on giving us the time we needed even though they were closing. They were knowledgeable and did not pressure us. We highly recommend and would definitely use again. we needed even though they were closing. They were knowledgeable and did not pressure us. We highly recommend and would definitely use again. More
Such a great buying experience! I stopped in looking for a specific used vehicle, they not only had the model year and price I was looking for but gave me top trade value for my old car. I am going to make a specific used vehicle, they not only had the model year and price I was looking for but gave me top trade value for my old car. I am going to make sure all my friends know to try this dealership out first to see if they can find you the deal of your dreams! More
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG CHEVROLET in PAOLA KS. I told them (my mistake) that I had $4000.00 to put “down” on the purchase. At the “signing” of the contract we discussed GA CHEVROLET in PAOLA KS. I told them (my mistake) that I had $4000.00 to put “down” on the purchase. At the “signing” of the contract we discussed GAP insurance. I had agreed on the $700.00 price of that. When the contract was placed in front of me there was a $2,265.00 service contract in addition to the GAP insurance. TOTAL: $2,965.00. I immediately asked about that since NOTHING had been discussed to me prior to me seeing this on the contract (is that sneaky tactic even legal?). FIRST CLUE of their kind of SERVICE! I was told by “Judy” (woman writing my contract) that this was a “bumper to bumper warranty and it is very important to get when you are buying a car that the “Factory Warranty” was out on”. I looked at my friend and asked if it was something they thought I needed. It seemed to be harshly added to a contract without any information. Miss “J” then turned around and showed me a bill of HERS from LANG CHEVROLET on her 2013 Chevy Cruze. She had the same warranty and it paid $800.00 to fix her car. The date was not recent and even then I thought “why would her car need such an expensive ‘fix’ that new and she works for the dealer?” Yet, at that moment I thought I would not have that kind of money so maybe this is necessary. I asked what all it covered. I got the “Bumper to Bumper” answer again. Before leaving with my new purchase I mentioned that the inside of the car was very very dirty and I wanted to leave it to be cleaned. I was given an “WE OWE YOU” coupon of sorts that states they are to DETAIL my car, Replace a piece of TRIM around my seat belt harness, and a free oil change. (The car was a CERTIFIED PRE-OWNED car so they were to do that kind of maintenance). I took my car back in 3 days to have it detailed. They had the car for 3 hours. When I pulled up it looked a little cleaner(washed?) although there were still bugs on the windshield, but the interior still had a spill across the dash and between the seats the shifter was still sticky. NOTHING had been done. SECOND CLUE of the SERVICE!! My friend was with me again and was furious. I talked him down and kindly left with my car asking about my “trim”, I was promised it was on order. After getting home and checking my mail I had my “Service Contract” in the mail. 15 pages of what it did not cover. I also noticed I had 60 days to cancel the contract. I called to cancel. Explaining why I did not want it, even stating at the time that it felt weird to me that no one discussed it with me prior to having it on the contract. She said, “I only put down what I am told to put down by the sales team” I was assured again that it was needed by the sales manager Joe and by Judy that it was a bumper to bumper and if I wanted a brochure of what it DID cover she could mail me one. Really? You have one and NEVER ONCE did I see it before you put it on my contract? THIRD CLUE of the service!! I asked her to please send it. I received the brochure in the mail 2 days later. It did state that I had what was called a WRAP insurance and it covered a great deal. I felt better. Still trying to be positive. 3 days later (driving) on the way to work at 4 a.m. (45 degrees) after turning on my rear defrost my back window blew up! Glass hit me on the back of the head. I was very frightened. This was Oct. 18, 2013. I called LANG CHEVROLET at 8 a.m. and they gave me to the Service dept. and he said he could fix my window for $350 dollars. I said I have a service contract and he said this would not be covered. I asked “why not, it happened when I turned on my rear defrost, I think it might be in my the heater??” He said it was in insurance thing and could not help me other than fixing my car for $350.00. I later called and talked to the OWNER MR LANG and he said he wasn’t going to fix the window because it was a “IMACT BREAK” and when I asked what that was he said “you wrecked your car”. I told him I did not have a wreck, then he said “then something hit your windshield with something”. This AFTER I had asked the service department to look at my car to see WHY it happened. I hung up called back and asked to cancel the warranty and get my $2,265.00 back. I was told that they applied that to my LOAN and I could not get it back. I was then sent to talk to MR LANG and he yelled at me asking if I “what do you want?? Me to pay for you WINDOW??” and I said I wanted him to look at my car to see why it happened. He snottly said to “bring it in then”. I hung up and decided to call back and have my money refunded for the warranty. They again refused. I demanded to have it canceled!! I got a letter today FROM VEHICLE ONE stating it was cancelled on Oct. 21. I have not received payment and looking at my note it is still there. I am paying interest on this warranty when I GAVE THEM $4000.00 ON THE DAY I bought that car. The sales man was nice when he was lying to me though. I actually told him several times how nice he was. THEY STILL HAVE MY MONEY!! I HAVE NO SERVICE CONTRACT. I am looking into the legal aspects of how to get them to be fair but I did sign that stupid thing even when I felt like I NEEDED a SHOWER Afterwards. I have my friend who can state that the "service contract" was on the contract before it was discussed with me but they have 'all of them" and they are so good at lying. I will still try, but mostly felt I needed to help anyone else from making a mistake and believing in the "kindness" they seem to give. SLEAZY CREW all the way around. I have so much more. To say. NO TRIM piece was ever ordered. I could go on and on and on… If you read this and would like to get more information, please respond to this post! I am being FULLY HONEST here. I am writing other posts elsewhere. I hope this helps someone else!!!! More