Victory Chrysler Dodge Jeep RAM Merrillville

Poor communication and long delays Poor communication and long delays then they broke a part in the door. long delays then they broke a part in the door. More

The gentleman behind the counter was very polite. I know he was the one I spoke to on the phone before coming in bc I remembered his voice. I dropped off my Jeep the night before my next day morning I know he was the one I spoke to on the phone before coming in bc I remembered his voice. I dropped off my Jeep the night before my next day morning appt. & he kindly drove my car inside to have it ready for the mechanics in the morning. Great guy!! More

Customer service was great. Had to bring my truck back to the dealer after being serviced for a speaker issue. The techs accidentally broke the clips on my driver door window co Had to bring my truck back to the dealer after being serviced for a speaker issue. The techs accidentally broke the clips on my driver door window controls. Mike ordered a new one and got it replaced quickly. More

It was a nice experience the only thing it i wished they would have washed it before I picked it up. would have washed it before I picked it up. More

Made an appointment to have recall work done. Dropped car off on the day of the appointment, was told work would take 2-3 days. Called on third day and was told work was not started. No curtesy c Dropped car off on the day of the appointment, was told work would take 2-3 days. Called on third day and was told work was not started. No curtesy call to let me know about the delay. Picked vehicle up without any work being done. Still need recall work done, searching for new dealer that understands customer expectations when issues arise. Survey seems to assume I purchased a vehicle, I did not. More

Made me feel like family. I felt safe and confident in the care and service provided. All was brilliant!!! I felt safe and confident in the care and service provided. All was brilliant!!! More

Waited 2 weeks for the issue to be resolved. Received call from Victory Dodge informing us the vehicle was ready. Received vehicle, still has the same issue as before. Received call from Victory Dodge informing us the vehicle was ready. Received vehicle, still has the same issue as before. More

The rep and service was professional and there was a quick turnaround. I needed help with my warranty and they were on top of it and got it cleared for me. quick turnaround. I needed help with my warranty and they were on top of it and got it cleared for me. More

Poor communication from Mike service manager. He failed to provide adequate response from team not approving repair to rust forming on a 22 gladiator. My car sales man convinced me to purchasing He failed to provide adequate response from team not approving repair to rust forming on a 22 gladiator. My car sales man convinced me to purchasing extensive coverage to avoid any problems, seeing I was dealing w rust in a 20 jeep already. He was very rude and the GM had find him to take my call-I would not ever recommend anyone to purchase anything from victory under that leadership! BUYERS BEWARE! More