Victory Honda of Jackson

Service tried to convince me to pay for their mistake So I had my car, which was purchased from this dealer, serviced April 2015 under the complimentary maintenance program. They overfilled the engine whe So I had my car, which was purchased from this dealer, serviced April 2015 under the complimentary maintenance program. They overfilled the engine when changing the oil and spilled oil all over the engine block and car frame. I had cleaned it the best I could. They called me with a follow up survey later that week and I explained what happened. When it was time for my next oil change I went to Toyota who did a thorough check on the car and it was ok. A month later I get a mailer from Victory inviting me in for a free vehicle inspection and get re-acquainted event with free gas card. So for laughs I go back. They asked me if I had been there before. ( mind you I had my oil changed there six months before). They take my car to the service bay for inspection and I go thru the routine of meeting everyone for the 'first time'. They come back with my vehicle inspection report and tell me I have an oil leak and they need to replace the valve cover gaskets asap. I ask them to show me the leak. They show me dried oil stains on the engine block and in the grooves and asked me "will you be replacing those now or I will make and appointment for Monday! The stains were from where the same dealer spilled oil all over the engine six months before. Shamefull. I laughed and told them no thanks. More

The service department is full of condescending folks. When I questioned Jennifer, one of the service techs, a few months ago about some of their determinations about my car she referred me to the service When I questioned Jennifer, one of the service techs, a few months ago about some of their determinations about my car she referred me to the service manager, Kevin. Thought things went okay until I returned recently and was sent directly to Kevin. He suggested 1 thing to solve my problem and 1 thing to do as maintenance, which I questioned, stating that I'd heard from a mechanic that it wasn't entirely necessary. Rather than explain why the maintenance was a good idea, he then pointedly looked at me and said "Well I guess you should go to that mechanic then." Wow. Well, for some reason I let them do the first part, only to have the problem re-occur. Needless to say I wound up with Kevin again. They kept my car for days ( I did get a loaner car, which was nice) and never called me to keep me advised of the situation. When I called on Friday, they said call back Saturday. When I called back Saturday, they told me my mechanic was off until MONDAY! Then on Monday I called and heard nothing for 2 hours. I went to the dealership to check on the car only to be told "Why the information on your car just arrived on my desk!." Yeah, right. This isn't the whole story, just the highlights. I've never been treated in such a condescending manner by customer service representatives in my life. Do not allow these people to even talk to you unless you are willing to allow them to do as they please, then they are happy. If you question them, they become surly and mean. More

Deceitful...no integrity They are extremely friendly before they have your money, but drop you quick afterwards. We went in to check out used cars. Jacob was our salesman. He They are extremely friendly before they have your money, but drop you quick afterwards. We went in to check out used cars. Jacob was our salesman. He was doing good until Geng, the general manager came, working the deceitful sales schemes hard. Geng wanted to show us cars out of our price range, telling us that he would give us a good deal, which really meant he would lie about the value and selling price of the car ( which was not posted since they just got it in) to make it seem like we were getting a good deal. This was the second time we had been there in 5 years and both times we had extremely high-pressure salesman. I am ashamed to say that I let them talk me into a bad deal, which I found out after researching more that night. We didn't get to take the car home that night because it needed some work/cleaning. They did not call us to keep us informed about the progress of the car. They already had our money so why would they? I called them each night after not hearing from them. When we did call, we got transferred, sent to voicemails, and left messages never to get called back. My wife tried getting through for 15 min one day and then got hung up on by the salesman, Jacob. Then she called his cell. He answered and after realizing it was her, said "I thought it was your husband trying to call." So he was obviously trying to avoid me. A few days later, my wife was finally able to pick up the car, and it had less than a gallon of gas in it. I called back to complain about that terrible service and Geng said they usually put $10 of gas in it and that he would see about getting me a check...yeah right. I knew that would never happen. More

Repeated Overcharging and Lying Trying To Pad Service Bill This is the only Honda dealer I have to choose from or I would never go there. Every single time I have service they have tried to pad the bill charg This is the only Honda dealer I have to choose from or I would never go there. Every single time I have service they have tried to pad the bill charging for five quarts of oil on a oil change when my car only takes four quarts clearly stated in the owners manual. Improperly installing a cabin air filter so it caused a repeated buzzing vibration going down the road so I had to make a second 45 minute drive each way to have them fix when they could have fixed it right the first time and them acting and treating me with discord and friction and anger because I wanted them to fix their mistake. When I pointed out to them they once again had overcharged me for a extra quart of oil on the oil change Judy one of the service writers tried to lie saying it took 4.7 quarts and they just rounded up to five when the owners manual clearly states it is 4.2 only and when they drain the oil there is always some still within the engine and oil pan meaning if they even tried to put in anything more than four quarts they would be over filling it which is bad for the engine and then Judy tried bringing in a mechanic who said that when they have to rebuild a engine they have to pour 4.7 quarts in it to which I responded well if I ever have to have my engine rebuilt I will be sure to remember that but for now I am only having my oil changed and I don't appreciate being overcharged for a extra quart of oil more than what is called for in my owners manual and I don't appreciate being lied to and argued with trying to justify the criminal act you tried to do over charging me when I clearly caught you doing it "Again" at which point my service writer who was caught in the middle of all this took the overcharge off my bill for this oil change and for the last oil change they had done for me where I had already pointed out they had overcharged me before. How many customers are they doing this to? They should be stopped by Honda because they are giving a black eye to the whole Honda name. Like it doesn't cost enough already when you go to a dealership that they have to put extra things on your bill to charge you even more and then on top of it all not fix properly simple things like a cabin filter change so you have to make a long repeated trip there to get something fixed right they should have done the first time around. This service department is crooked and has been from the start of my experience of having to take my car there for service but there is not a another dealer within a hundred miles I can go to so unfortunately I am stuck with them for now but I advise anyone who can to avoid them like the plague because there is nothing lower in my book than a thief. Once you could say was a honest mistake but when you see the same crooked behavior again and again that is not a mistake it is a criminal enterprise that needs to be reigned in and stopped from ripping off the customers. Dealer service departments are way too expensive to begin with without them overcharging and padding the bill on top of it and doing poor work on top of that. More

Horrible experience I recently went car shopping in search of a new car. I spotted a 2016 Honda Pilot and thought I would be interested. I had bought 2 vehicles from thi I recently went car shopping in search of a new car. I spotted a 2016 Honda Pilot and thought I would be interested. I had bought 2 vehicles from this dealership when it belonged to jack pirtle and had good experiences. Anyway, my salesman was Anthony perry and geno. When we sat down to try to work out a deal, they priced the vehicle 8000.00 above the sticker price. Never had I been to a dealership and it go above the sticker price. My trade in was paid for so you would think that the amount would be less. They wanted to make a deal right then and how much do I want my payments to be! I told them from the beginning I would not make a decision without my husband and had to walk away. They also told me if I didn't buy the pilot that night, it was going to be shipped to Florida that next morning because someone in Florida a made a thousand dollar deposit on that vehicle. Why would you sell a car if someone put money down on it? I had to go to Paducah the next day and checked on the Hondas there. They did not have a 2016 pilot on their lot. I asked their salesman about this deal and showed him the paperwork. He was apologetic on behalf of Honda and was willing to help me find one. The price of all Hondas are predetermined from the factory, so if you get an exl pilot they all list for the same price unless you order them a specific way. I go back the next night with my husband. They lost the original paperwork, which I had my copy but was still 8000.00 over the sticker price on their new paperwork. They were very persistent and demanded that he talk to geno who was not there that night. The 8000.00 over the price was supposed to be a designation package. The sticker price already had a designation price included in the sticker price. We drove away and went to jonosboro Honda the next day and bought the same exl 2016 Honda Pilot and were treated like we were appreciated. What were the folks from Jackson thinking? How many people go there and get ripped off? I am going further with this! More

Excellent Service and Car Buying Experience I went in to have airbag recall done on 2002 Honda Civic and walked out with a 2015 Civic EX. Nick and Gary were excellent to work with throughout the I went in to have airbag recall done on 2002 Honda Civic and walked out with a 2015 Civic EX. Nick and Gary were excellent to work with throughout the sale. Gary went so far to make sure my wife would be happy that let me drive it 50 miles away to let my wife see it and drive it to make sure it would be perfect fit. The whole experience was relaxed, pleasurable, and satisfying. I would recommend Victory Honda to anyone looking to purchase a new vehicle. The service department was excellent as well. They went as far as to have a part overnighted on Friday and installed on the old Civic before we where there to pick it up on Saturday. More

Issue Had a slight misunderstanding after buying a car. I spoke with the manger Mike, who straightened everything out and made me a 100% happy customer. Had a slight misunderstanding after buying a car. I spoke with the manger Mike, who straightened everything out and made me a 100% happy customer. More

Very Satisfied My husband and I leased a 2014 Pilot. We got the terms and payments exactly as we wanted them. Everyone at the dealership sincerely wanted to please u My husband and I leased a 2014 Pilot. We got the terms and payments exactly as we wanted them. Everyone at the dealership sincerely wanted to please us and they made our car-buying experience a positive one. More

Thank you Victory Honda of Jackson!!! We have been searching for a new 2015 Honda Fit in "Passion Berry Pearl", for our college age daughter, for what seemed like forever. Many dealers wo We have been searching for a new 2015 Honda Fit in "Passion Berry Pearl", for our college age daughter, for what seemed like forever. Many dealers would list them on their website, but fail to tell you they were not on the lot, but just on order. One dealer (who will remain nameless), even went as far as to invite us to come by for a test drive, and failed to mention until we arrived, that they did not actually have the car we came to see in stock, but only on order (that dealer was over 95 miles from our home). Another dealer took a $500.00 deposit for the car we wanted, but despite telling us they would be able to get the car, could never produce a VIN number. Not Victory Honda of Jackson! One call to Larry Murphy, the BDC Manager, not only verified that they had one that had just come in that day, but he was able to provide me with the VIN number as well. I confirmed with him that we were interested and made an appointment to meet with him that night (we live in Nashville, so it was about a two hour drive). Once we arrived, Larry introduced us to a nice young salesman by the name of Ken James (we would recommend anyone ask for him by name, you won't regret it). While we were talking with Ken, David Edreich, the managing partner walked over and introduced himself and inquired why we were interested in that particular color. He explained that he was the one who ordered it, and was not really certain just who it would appeal to. We explained that our Daughter selected it, as purple is her favorite color. He was very appreciative of our having driven all the way from Nashville, and selecting their dealership to conduct our purchase. At that point we took the car for a test drive, and Ken did an excellent job explaining all the features of the new Honda Fit. We have already owned a 5-speed manual 2008 base model Fit for six years, but were very impressed with what is now the third generation Honda Fit. Our daughter had difficulties with the shifting of gears, so the new CVT transmission was a godsend! Once we completed our test drive, we had a short wait until we met with the Finance Manager, Fernando Nunez. My wife commented more than once, both in his office, and once we were home, that it was the most pleasant and relaxed encounter with an automobile finance department she has ever had! The dealership was also very accommodating with our need to purchase the car now (before someone else could snatch it up), and the fact our daughter, whose name would also appear on the title with her Mother, was currently visiting Disney in Florida, and would not be able to sign her portion of the paperwork until the following Monday. My daughter has no idea we were able to secure the car for her and when she returns Sunday (which also just happens to be her Birthday), a brand new 2015 Honda Fit EX with CVT transmission in "Passion Berry Pearl", will be in the driveway waiting for her! Thank you Victory Honda of Jackson!!! Thank you Larry, Ken, David and Fernando!!! When we get ready to replace our 2007 Honda Odyssey, we will be back!!! More

Best Car Buying Experience I Have EVER HAD in my 55 years. The Dealerships Managing Partner David Edreich, Michael Salmons The General Sales Manager, Brice Miller The BDC Director, Fernando Nunez The Finance D The Dealerships Managing Partner David Edreich, Michael Salmons The General Sales Manager, Brice Miller The BDC Director, Fernando Nunez The Finance Director, Christian Pereira Our Salesman, and even Megan Humphrey Receptionist "ALL" worked together like a fine tuned Rolex to make this the best car buying/leasing experience of my and my wife's lifetime and I am 55 and she is 56. I have purchased many new and used cars and one truck in my lifetime and every time it was a very tense, uncomfortable, and horrible experience that I hated and that kept my wife and I out of ALL dealerships for two and a half years that we really wanted to change from our current vehicle at that time to a new model with a 36 month lease because we are both older and do not drive many miles and the concept of a lease where we could change vehicles every three years always being covered under warranty so it helped us control our budget not having to worry about sudden large repairs. Mr. Edreich extended his hand to us during our first visit to his dealership and assured us of a better car buying experience than we had ever experienced in the past and he and his entire staff of managers, and sales staff, and even his receptionist went out of their way to make sure we were always treated with respect and courtesy and honesty and they helped us find the right vehicle "A Honda Crosstour EX 2014" that was the right fit for us both staying within our budget and answering all our questions and concerns in every area of the transaction. We were each and every time greeted with a smile from everyone we met at every level and their continued support to help us get the deal we wanted and the car we wanted and they were honest and truthful with us every step along the way going out of their way to give us the BEST DEALERSHIP CAR BUYING EXPERIENCE THAT MY WIFE AND I HAVE EVER HAD; EVER IN OUR LIVES. We are so happy with the entire team and especially Mr. Edreich extending to us the professionalism and courtesy and expertize to make this the most enjoyable and pleasant and memorable experience ever for us buying or leasing a new car. It took all the team I mentioned working together to find the vehicle we wanted, the payment we wanted, the trade amount we wanted, and the lease terms we asked for each doing their part with professionalism and a positive attitude to make this the best experience buying/leasing a vehicle ever for us and my wife and I were overjoyed at the nice treatment and honest answers we received to all our concerns and the way everyone on their team worked as one till everything was done and we could take delivery of our new car and we have driven it on several short and a long trip now and they did a fantastic job helping us select just the right car for our needs and desires and we are extremely happy with it and with the entire team and especially with Mr. David Edreich going out of his way to make this a very happy and exciting and pleasurable lease for us. We owe them all our thanks and our gratitude for never being pushy or rude and for changing our perceptions about buying or leasing a new car and we will return to them again and again for all our service and for future purchases as well. More