Victory Honda of Plymouth

This is one of the most DISHONEST dealerships I have ever done business with. On December 13, 2021 I took my 2019 Honda CRV in for a routine oil change and tire rotation. At the time of my visit my vehic done business with. On December 13, 2021 I took my 2019 Honda CRV in for a routine oil change and tire rotation. At the time of my visit my vehicle had approximately 8700 miles (no, that is not a typo). I was assisted by Maureen in the service department. When going over the services to be performed, she told me that I was due for a brake flush which would cost $146. I specifically asked if this was needed based on my mileage. She told me it needed to be done. Trusting what was told to me, I said to proceed if it had to be done. About an hour and a half later Maureen approached me in the waiting area and told me her team could not remove the air valve caps from the tires for the back two wheels. She said they were fused to the air valve stem. I was told it would cost me $35 to replace the valves for each tire. I authorized new valves on the back two tires where the caps could not be removed. Sometime later I went back to check on the status of my vehicle and saw it was ready. Another associate tried to cash me out but due to some issues, I was told I needed to wait for Maureen to return from lunch. Maureen returned from lunch shortly thereafter and began cashing me out. I was initially told that I owed a little over $300. When I questioned the amount, which should have been around $216 before takes, she told me the total was right. I owed $146 for the brake flush and $140 for the valve stems. I mentioned that the valve stems should be $70 for two tires as that was what I authorized. She then became snotty and rude telling me that I was wrong and that I authorized new valve stems for four tires. I know what I authorized and why would I authorized new valve stems for tires where the caps could be removed. After debating the issue and receiving extremely disrespectful treatment from her, she eventually corrected the price. She was not happy. You know how when a child is unhappy they stomp their feet. The situation was similar but instead of stomping her feet she stomped her fingers on her keyboard. During the drive home I began to question if a brake flush was really needed. As soon as I returned home I contacted some people I know who work in the automotive industry (car dealership owner, a Ford executive engineer, and a service agent for Toyota) to ask about the brake flush service. Every single person I spoke to said I was not due for this service, especially since I only had 8700 miles on the vehicle. I then contacted Honda Customer Service who told me how to look up the scheduled maintenance schedule for my vehicle. Per Honda, this service isn’t due until approximately 30,000 miles. I sent an email to the general manager outlining my experience, letting him know he lost my business, and requesting an immediate refund of $146 plus taxes. To this date I have never received a response to my two email communications. This dealership does NOT care about their customers and completely took advantage of me and my lack of automobile knowledge. I have subsequently filed a complaint against them with the Better Business Bureau, and Honda corporate offices. On January 25, 2022, I received a response to my BBB complaint (same copy as above). Their corporate counsel indicated that “we ran diagnostics on the customer’s vehicle. It triggered Code 7 on its read.” Further indicating that this code necessitates replacement of the brake fluid. Upon contacting two different Honda dealership service departments, I was told by each that in order to obtain a Code 7 result, my vehicle needed to be connected to diagnostic equipment. At the time they told me I must have my brake fluid replaced, Victory Honda did not have access to my vehicle. It is such a shame that a business operates in this fashion. All to get $146 out of a customer. And when the customer learns of said dishonesty, the lies and false information continues to build. PATHETIC!! More

Do not go to Victory Honda! They lie over the phone to get you in and then they are charging a Marketing Fee over the sticker price of the car. Very Snotty attitude. "If you don't buy it, someone else wi get you in and then they are charging a Marketing Fee over the sticker price of the car. Very Snotty attitude. "If you don't buy it, someone else will". Poor Customer Service. More

Stay away from this dealership they're tacking on a $4,000 greed tax over the sticker price. Tired to buy one but steve wouldn't let me $4,000 greed tax over the sticker price. Tired to buy one but steve wouldn't let me More

Do not go near this dealership, I don't think there is a shadier business in the area. I had seen a special on their website for leases on 2021 Civics for 170 a month (excluding taxes) with a 3K down paymen shadier business in the area. I had seen a special on their website for leases on 2021 Civics for 170 a month (excluding taxes) with a 3K down payment, so I went in for a test drive. I confirmed this before taking a test drive too, although the salesperson actively tried to not talk about price. After about 45 minutes of wait and test drive, I asked for a quote on the most basic Civic trim and the cheapest price they gave me was 360/month (same down payment) which was more than double what was advertised and a ridiculous price too. When I mentioned that this was not the price I was expecting, the dealer took away the printed quote, said it's confidential and then left without saying goodbye which I found extremely rude. More

This is the shadiest dealership over charged on car lease also was told different mileage. My daughter also was wronged and charged 40000 for a 20000 dollar also was told different mileage. My daughter also was wronged and charged 40000 for a 20000 dollar More

I ended up buying a 2021. Love V. H. The finance rate I ended up buying a 2021. Love V. H. The finance rate sold me! My salesperson was awesome. Clean place. Be back soon for another crv. I ended up buying a 2021. Love V. H. The finance rate sold me! My salesperson was awesome. Clean place. Be back soon for another crv. More

This used to be a real good dealership but when it comes to service or trying to get your check from referring somebody it does not work out I referred someone back in June and still never received my refer to service or trying to get your check from referring somebody it does not work out I referred someone back in June and still never received my referral bonus I took my car to get serviced and the service department told me they had to put it on the bill like I was getting charged because the mechanics do not like working on any vehicles that is under the car doc like the policy states I have the receipt to show everyone if they want to see it I will put a picture up eventually thank you More

Fast and painless process when compared to past experiences with other brands. First non domestic vehicle I've ever bought and I'm glad I did! experiences with other brands. First non domestic vehicle I've ever bought and I'm glad I did! More

I have purchased 3 cars from this dealership and even before purchasing my first car here, I was bring my Honda's in for service. All-around, my experience has been excellent. By a mile, the customer before purchasing my first car here, I was bring my Honda's in for service. All-around, my experience has been excellent. By a mile, the customer service here is the best of any dealership. Shouting out to Vijay Moorthy, as an excellent salesman to work with. I just purchased a 2020 Civic Type R! More

Service for my Honda Fit I walked into this dearship and was immediately greeted and they were very helpful and were able to service my car without an appointment! The service I walked into this dearship and was immediately greeted and they were very helpful and were able to service my car without an appointment! The service was great would recommend this dealership! Thank you ! Also talked with a saleswoman about trading in my Honda and was not pressured into buying really respected her ! More