Victory Honda of Plymouth

Always a great experience! I am always completely satisfied with the service and the time estimates to complete the service is usually pretty accurate so easy to plan my day aro I am always completely satisfied with the service and the time estimates to complete the service is usually pretty accurate so easy to plan my day around it. More

Excellent experience as usual. 4th time customers Awesome as usual. Keith and Dave were excellent. Whomever is the person sitting next to Keith needs to stay away from us out of our business Awesome as usual. Keith and Dave were excellent. Whomever is the person sitting next to Keith needs to stay away from us out of our business More

Very Pleased With Honda Civic Purchase From Victory Honda. I have purchased 3 of my last 4 Honda cars from them and have to drive about 30 minutes to get there. So close proximity with an important purchase is I have purchased 3 of my last 4 Honda cars from them and have to drive about 30 minutes to get there. So close proximity with an important purchase is not paramount to me. They have dealt with me in good faith and been fair. I have been honest and realistic with them. Don't forget, they are a car dealer and they have to make money just like you are a consumer wanting to get the best price you can. You have to be logical and thick skinned to find a happy medium. Just like every other dealer they show you INVOICE price and tell you they are losing money or only making $ 100 as they lead you to believe that actual cost and invoice price are the identical. They don't say it, they just leave it out there for you to take the bait. That is what all dealers say. You must look at it from their perspective too. I guess all dealers have millions of dollars sitting on their lot in merchandise waiting to make $ 100 per car or lose money and paying all these employee salaries. Right! Sounds like a brilliant plan! Once you get by this xxxxxxxx statement, most dealers will deal in good faith. If they can't give you what you deem as a fair offer, then they don't want to sell the car that bad and you should not pay more than you are comfortable with. I have always been able to reach what I deem as a fair agreement with this dealer and the people have been very friendly and cooperative to my needs. I can't ask for more than that. If you do, then you are not being realistic. More

Rude, disrespectful, unhelpful I bought a new 2013 Honda CR-Z Manual transmission. After one year the clutch went out, so i called American Honda and the dealership. The dealership I bought a new 2013 Honda CR-Z Manual transmission. After one year the clutch went out, so i called American Honda and the dealership. The dealership told me that a clutch should last longer and that I am probably a bad manual driver. ( I have been driving manuals my whole life) I called Honda to get them to reimburse me for the claim and they said the dealership said it was 100% my fault and Honda should not be responsible. So after 18,000 miles i am stuck with a service bill for $1800 that Honda nor the dealership wanted to take any responsibility for. Clutch's should last at least 50,000 miles. To get a loaner car was even worse. I had to wait a week for the "claim rep" to come out and look at my car. (never came) I was stuck without a car over christmas and the new years. The dealership wouldnt give me a car until i authorized repairs. So after a week without a car I decided to authorize repairs so I can get a loaner. (christmas was lonely and boring, cancelled trip to Philadelphia) I was hoping that Honda will still want to reimburse me after i authorize repairs. I told the dealership not to tell Honda, which of course they did and Honda said since the repairs have been authorized there is nothinig more we can do. So i cancelled my second trip to florida to come up with the $1800 to pay the dealership for a clutch that lasted a year. More

Very friendly, courteous and sales was expedited very quickl Able to handle the entire process in less than 2 hours - went home with car that evening. Julie was very helpful in explaining and showing me all the Able to handle the entire process in less than 2 hours - went home with car that evening. Julie was very helpful in explaining and showing me all the features on my new car - Bluetooth etc. Everyone was very courteous and helpful. More

EXCELLENT AND ACCOMODATING I have driven a Ford for 40 years and have NEVER been treated with respect, and with such courtesy as I was at VIctory Honda. I took my neighbor to t I have driven a Ford for 40 years and have NEVER been treated with respect, and with such courtesy as I was at VIctory Honda. I took my neighbor to the Ford Dealer last week, she found a car that she liked. The salesman assured her it had everything she wanted. Unfortunately it had leather seats, and was fully loaded-no HEATED seats. The salesman had no idea, did not even look for another car. I had a similiar experience but with a different twist-my salesman at Victory Honda KNEW the car I wanted had no heated seats-when I closed the deal he said Honda would put in heated seats and give me a loaner while they were putting them in at NO cost to me. What a world of difference. I am also aware of the great customer service from Victory Honda because my sister in law (Marcia Rhoades) has purchased 3 Hondas and I have watched her get EXCELLENT service for a long time. Also would like to add that I forgot my UM parking pass in my old car and Raiji came to the dealership at 7:30am this morning to make sure I was able to get it and get to work on time. Linnette Rhoades . More

2011 Honda Pilot Joe was a friendly, courteous, and helpful sales associate. I appreciate that he was not pushy, but informative. Yes, I would shop here again. The dea Joe was a friendly, courteous, and helpful sales associate. I appreciate that he was not pushy, but informative. Yes, I would shop here again. The dealership had a pleasant atmosphere. More

Nathan Kujik - A Great Sales Employee Nathan was a great sales employee. He went above and beyond the call of duty. We wanted to drive the 2014 Honda CR-V a second time on another night Nathan was a great sales employee. He went above and beyond the call of duty. We wanted to drive the 2014 Honda CR-V a second time on another night and he stayed after his shift so he would be there when we arrived. He answered all of our questions and emails even on his day off. He also gave us time to make up our mind and was not pushy. He even worked with us on the lease price so it became affordable for us to buy the AWD instead of the 2WD. We had not initially intended to buy a Honda, but the lease deals were much better than GM, Chrysler, and Ford. It fit our budget much better. More

Top-Notch Salesperson, Product, and Price Tim was an excellent salesperson to work with. He made purchasing a new car an easy and comfortable experience, and we feel that paid a fair price fo Tim was an excellent salesperson to work with. He made purchasing a new car an easy and comfortable experience, and we feel that paid a fair price for our vehicle. We will certainly go back to Tim the next time we need to buy a car. We are delighted with our new Odyssey! More

2012 Honda Pilot Horrible experience. 2012 Honda Pilot. Tires didn't meet certificate requirements. Lied about the tread. Had to involve another dealership and threa Horrible experience. 2012 Honda Pilot. Tires didn't meet certificate requirements. Lied about the tread. Had to involve another dealership and threaten involving my lawyer before the tires got replaced. Sales/service are one star at best. Was not offered a fuel card or anything else to address the issue of me driving 145 miles round trip to have them make the vehicle a true certified honda as it should have been to begin with. Shop elsewhere. Not the way you treat people. Horrible experience. More