Victory Honda of San Bruno

Can't speak to the sales dept, but service is as bad as it gets. Rude service people and terrible service. Huge disappointment after being a customer of Grace (prior owner) and even a customer of Victory it gets. Rude service people and terrible service. Huge disappointment after being a customer of Grace (prior owner) and even a customer of Victory since they assumed ownership. I can only speak about the service department, and recommend that you take your car somewhere else. More

Awful service, operators didn’t know what they’re doing, don’t buy car from Victory Honda, there are a lot of fraud. I personally not recommend to you to buy something from there. don’t buy car from Victory Honda, there are a lot of fraud. I personally not recommend to you to buy something from there. More

Poor Service on Scheduled Maintenance Oil Change On Nov 2 dropped our Honda CRV off for a scheduled Oil Change Service. We currently live more than 60 miles from the Honda dealership but purchased th On Nov 2 dropped our Honda CRV off for a scheduled Oil Change Service. We currently live more than 60 miles from the Honda dealership but purchased the maintenance service when we purchased the SUV. After picking up the car and driving home we did not notice anything wrong with the car until we went to use the car the following morning and found a large pool of oil on the garage floor. They did not put back the Oil Cap on the engine which caused the oil to back flow onto the engine and engine hood. We took the car back to the dealership and the lack of interest in the problem by the service department was first sign of a problem. I had to call in Sales Manager to get them to clean the car. They only cleaned oil on the engine and did not clean anything on the engine hood. When the salesman, Andre who sold us the CRV a year before looked under the hood. I had to warn him that oil was still dripping down and not to put his head to far in otherwise he would get oil on his head and back. The smell of the burnt oil was still present. I was told by the service department people there on Sunday that the the actual Service Manager would call me on Monday to discuss this issue. I've never received a call or email from the Dealership. We did end up working on a deal for swap of our 2018 CRV for a 2019 CRV because of my concern for engine damage after this incident. But after a few emails to Andre I still have never received any type of call or email from the dealership. I find this type of Customer Service to be slap in the face to anyone who is using this Service department for servicing of your car. I will be taking this CRV to another own dealership to finish off my service contract. The owner has a Toyota dealership down the street in which I have found the service department to be very good and helpful. Brian More

The Best Car Buy Experience Ever! Many thanks to Andre, Shady, Sam and Robert for making my car-buying experience such a pleasant one! I arrived for a routine service appointment on m Many thanks to Andre, Shady, Sam and Robert for making my car-buying experience such a pleasant one! I arrived for a routine service appointment on my 2014 C-RV and unexpectedly upgraded to a 2018 C-RV Touring model that recently became available! They all made me smile and feel comfortable with their personable yet professional business styles. These guys are the "Ace Sales Team" at Victory! Thank you! My family and I will be back in touch the next time we are ready for our next Honda! All my best to each of you, Debbie VW More

Got scammed and rude manager/sales Avoid this place, I happened to be too late to avoid, I got my car on Jan 2, 2019 a CRV, the sales guy Alfred promised my to take out the cash price a Avoid this place, I happened to be too late to avoid, I got my car on Jan 2, 2019 a CRV, the sales guy Alfred promised my to take out the cash price accessories of $125.- but when I got home and review the sales contract, I saw that they never remove it. I went back today Jan 4, to the Show room as he promised to take care of it, but it turned out a scam. He and his manager are both scammers just to sell the cars, they will promised you everything, and then when you claim it, they deny it, after signing the contract, they become rude as xxxx. The front office guy/the manager is even worse, he said you already got the good deal just to cut me off from claiming the $125 they promised to take off. What a disappointment and dishonest practice of business. Avoid this business place, go somewhere else, Anderson Honda is better, I regret not to go there just because they are farther. Rude and unprofessional, zero after sales customer service, AVOID THIS BUSINESS before you regret. I wish I could return the car and buy from another Honda. AVOID this business place. Victory Honda shame on you. More

lairs thieves Long due review . Sold me a brand new car with dent underneath so i went to complain and right away they blame me it was my fault . so here is what go Long due review . Sold me a brand new car with dent underneath so i went to complain and right away they blame me it was my fault . so here is what going to happen i will never lease another Honda from this thieves again. All i did was took the car parked over night in my yard notice the dent in the morning . at the end of the lease i am fixing this and i will return this car and go to another dealership Toyota. i suggest anyone to read this and never do business with this thieves again More

never again I bought a CRV in 2013,at that time the sales manager explained they are starting a new oil express service so I bought the pre paid package.My first I bought a CRV in 2013,at that time the sales manager explained they are starting a new oil express service so I bought the pre paid package.My first time there I was refused service and told I needed an appointment. My second time there after 2 hours I complained to one of the staff in the garage and was laughed at and the guy suggested I get a lawyer . .The usual wait over the years has been 2 to 3 hours. This morning I called for an a appointment Also my tire pressure warning light is on, speaking to a very rude person I was told I can come in Thursday. .I explained I'm 70 years old a need the tire looked at at which time I was told take Thursday or I won't give you an appointment until next week..I will never buy another car or do any business at all with this dealership.BTW there was never plans for an express oil change service it was a complete lie. More

Very bad service Dont go there they have bad service and they dont help they only want your money they dont care about you as a person they suck and i hope everyone th Dont go there they have bad service and they dont help they only want your money they dont care about you as a person they suck and i hope everyone that hears about this place passes on it no good stay away More

Bad customer service I brought my car last year in February they told me it was covered under warranty. I brought is to concord for service they told me I am only cover in I brought my car last year in February they told me it was covered under warranty. I brought is to concord for service they told me I am only cover in three different city which is San Bruno, Burlingame, San Francisco’s. I looked on my contract and it does not say that. I was told I can take my car to Any “Honda” dealer and am covered for 2 years. Thn I called to varify the service department the service manage gives a attitude of my car was not new. I have a 2016 Honda which is year and half old. They have no skills of be honest at first bad customer service they beg to sell you their cars then treat you to this level. More

Purchase new car She did a great job I was Happy with everything from her. Good product excellent service only thing would service area Ok is this 25 words She did a great job I was Happy with everything from her. Good product excellent service only thing would service area Ok is this 25 words More