Victory Hyundai

Great place to have your car serviced the people are friendly and very helpful and trustworthy friendly and very helpful and trustworthy More

Service department seems to be getting better. Had a problem before, but they did well this time around. Had a problem before, but they did well this time around. More

After being thrown into a most unfortunate situation, upon taking my previous vehicle in for a simple oil change, only to receive a call that the frame had rusted in two, and it was no longer safe to dri upon taking my previous vehicle in for a simple oil change, only to receive a call that the frame had rusted in two, and it was no longer safe to drive. That evening, I promptly got on line to view current pricing and inventory for a Santa Cruz that I had test drove back in September. I had never been to Victory before, but they had one on their lot, and I entered my information, that I would try to stop in the next day to look at it and take a test drive. I received a couple of e-mails confirming my interest. When my husband and I entered the dealership, we were greeted by a pleasant young man, and sitting at a desk in front was Jeannie. She knew exactly who I was from the e-mail I had submitted the evening before. She was full of excitement & very eager to show me the Santa Cruz that I had been viewing online the evening before. Jeannie provided lots of details about the vehicle, and promptly got me in it to take a test drive. It was missing one key feature that I had really wanted, so she showed us some others on the lot, which had more bells & whistles than I really needed or wanted. Derrick came and assisted, and provided us with a couple of quotes. I was still reeling from the news of my other vehicle, explained the situation, and asked if my sick car would have any value to them as spare parts, not necessarily "trade-in". Derrick ran some more numbers. I was still not quite ready to pull the trigger, so my husband and I left to get some lunch and discuss the entire situation. Derrick offered us to take the Santa Cruz to lunch and then come back after we had a chance to discuss further. Very much appreciated the gesture, but we did not do that. Jeannie followed up with me again via e-mail later that day to see if I had any more questions. I had a few more phone calls that evening with Derrick, he provided me with additional options and quotes, to try and get me closer to a payment I desired. I went back the following day, and Jeannie even came in on her scheduled day off, to follow through with getting me into my Santa Cruz. Jeannie, Derrick & Gabe were very patient, pleasant and thorough, and made my unplanned transaction go much smoother than anticipated. More

Everyone that helped us get our new vehicle were amazing! It was such a great experience! It was such a great experience! More

Service was great and not a long wait. Everyone was very friendly and helpful. Will purchase another Hyundai in the future. Everyone was very friendly and helpful. Will purchase another Hyundai in the future. More

They made my lease deal easy with my selected down payment and my trade in. payment and my trade in. More

Excellent on time service great greeting at the service center Dom Costello was knowledgeable and courteous took care of several issues that came to mind as I waited for the service. center Dom Costello was knowledgeable and courteous took care of several issues that came to mind as I waited for the service. More

The Hyundai service department did not fix the very issue I took it in to have repaired. This was after Victory bought the dealership and moved it to Austinburg. They did not enter our information correctly I took it in to have repaired. This was after Victory bought the dealership and moved it to Austinburg. They did not enter our information correctly into the system. My husband’s middle name was entered instead of his last. They entered his phone number incorrectly. Therefore they could not reach us when the part arrived. When they supposedly fixed it, I had to leave for 5 months with a broken car that I paid to have fixed. Now they will not refund me. They want me to go to another dealer in another state, pay them to fix it and let Victory know what the outcome is. I am saddened that they have destroyed my trust in Hyundai. More

Very polite and knowledgeable about the vehicle I purchased. Emily is great to work with Keep up the good customer service. purchased. Emily is great to work with Keep up the good customer service. More

Close to perfect. There's always room for improvement so I guess I would say, " reduce the paperwork." Otherwise, it was an easy transition from the Sonata to the Tuson There's always room for improvement so I guess I would say, " reduce the paperwork." Otherwise, it was an easy transition from the Sonata to the Tuson. More