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Victory Subaru

Somerset, NJ

4.8
856 Reviews

1233 NJ-27

Somerset, NJ

08873

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Showing 856 reviews

September 05, 2020

Victory Subaru, Somerset NJLooking for a relaxed Victory Subaru, Somerset NJ Looking for a relaxed professional no-pressure atmosphere to purchase a quality vehicle? Look no further than Victory Sub More

by Cindy H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicki , Bilal Akmal
Sep 08, 2020 -

Victory Subaru responded

Cindy, thank you for your kind words and 5-stars! Bilal is happy he could help. He always goes above and beyond a customer's expectations! Our entire Victory team is available should you require any extra help. Enjoy your new Subaru!

September 02, 2020

Bilal got us a great deal! He is kind, knowledgeable, and really professional. He listened to our needs and worked with us to get us a better deal than we expected. And we absolutely love our new (to us) 201 More

by Kathlyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
Sep 04, 2020 -

Victory Subaru responded

We really appreciate your great feedback! Thank you so much for choosing Victory Subaru as your first choice! Enjoy your Forester -- Bilal was happy to be of service!

August 31, 2020

I came in on a whim just to check out different vehicles and left with a Toyota CHR. I live my new vehicle. Everyone there were polite and friendly and helpful. Glad I stopped in More

by Little Ladybug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
Sep 04, 2020 -

Victory Subaru responded

Little Ladybug... ...we are glad you stopped in too! Thank you for the kind words, they are greatly appreciated!

August 30, 2020

This dealership was very good. It had great service, and it was very trustworthy. I would definitely recommend this dealership to anyone looking to buy a subaru> More

by iekh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
Sep 04, 2020 -

Victory Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 30, 2020

Victory Subaru was a bit far away from me but they had the exact car I was looking for with low miles. I knew what I wanted and wasn't going to settle for a vehicle that didn't check all the boxes. I reac More

by SS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Mike, Joe
Sep 16, 2020 -

Victory Subaru responded

Thanks for the review. In a private communication you were told that it could take at least 45 days to process the cancellation. The cancellation request has been submitted and it's a work in progress. You will see the refund as an entry on your monthly loan statement when complete. If after 45 days you still don't see anything, feel free to contact Joe... While we are always here to serve you in any way we can -- processing a warranty cancellation at the inception of a loan contract does not happen instantly. Thanks for your business!

August 29, 2020

We had an excellent experience at Victory Subaru. The sales consultant (Bilal) was very friendly and knowledgeable about both the mechanical and electronic components and features of the cars. Bilal pat More

by Mroyer1
Recommend Dealer
Yes
Employees Worked With
Vicky Buck, Bilal Akmal
Sep 04, 2020 -

Victory Subaru responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. With Bilal and Vicky you've reached the summit! We're so glad to receive your positive review. Thank you so much for choosing Victory Subaru as your first choice!

August 25, 2020

I purchased a used Subaru Outback at Victory Subaru from Chris Sisco yesterday. The process was very straightforward and easy. Chris was the most knowledgeable car salesman I have ever met and knows everyth More

by Gchandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicky Buck, Chris Sisco
August 25, 2020

Bilal was so helpful and got us a great deal. Would highly recommend him to friends and family. This is our second car from Victory and we’re very happy we chose this dealership. More

by Jackline316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
August 24, 2020

Very poor customer service. Per the manager this dealership does not follow Subaru's Nationwide standards. Please don't waste your time going there. There are other dealership that have way better c More

by NA
Customer Service
Recommend Dealer
No
Employees Worked With
Michael Ventok
Aug 25, 2020 -

Victory Subaru responded

Hi "NA", There are a couple of things going on here... Did you have an appointment to return your lease? I can't tell because you don't give your name. Per the Governor's executive order car dealerships are permitted to conduct business by appointment only - if you didn't have an appointment we were under no obligation to assist you - in fact we're not allowed to conduct any business with you. This is a unique time in the car business. The influx of lease returns has exceeded our storage lot capacity. What precious space remains we have the right to reserve for our own customers. We're not sure of what "Subaru's Nationwide Standards" you refer to, but each dealership is independently owned and franchised. As such, our customers always come first. We all wish everything was business as normal - but it's not and that's beyond our control. We regret that you couldn't understand that.

August 24, 2020

Aaron was a great help in making my final decision. I flew from Indiana to get the car and it was what I wanted. It had some cosmetic things that I didn't catch in the video but overall I love the car. T More

by britton_day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Potocny
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