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Victory Toyota Charleston

Charleston, WV

4.7
310 Reviews
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1905 Patrick Street Plaza

Charleston, WV

25387

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Showing 310 reviews

August 23, 2026

Nathaniel was very friendly and helpful. He answered all of my questions to my satisfaction. Sydney Young set up my appointment. When I had to cancel and reschedule due to a family emergency More

by lotrhundley1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Young, Cole Ballard
Aug 23, 2026 -

Victory Toyota Charleston responded

Knowing your purchase of the new Toyota Tacoma was both quick and enjoyable means a lot to our team. Nathaniel is glad he could answer all your questions, and our team is pleased we could meet your trade-in expectations and secure a better financing rate through Toyota financing. Thank you for choosing us. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 22, 2026

We were out of town visiting my mother, who uses Victory Toyota, and my Camry wouldn’t start. My mother told me to take it to Victory and we did. The service advisor, Travis, took great care of us. Even tho More

by lhoward123
Recommend Dealer
Yes
Employees Worked With
Travis Oldaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2026 -

Victory Toyota Charleston responded

Hearing that Travis kept you informed throughout the repair process means a lot to our service department. Our team is pleased we could diagnose and repair your Toyota Camry promptly, even on a busy day. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 22, 2026

Everyone was extremely helpful! ! I had an accident and was helped with my injuries by many of your employees!! More

by DCB_J
Recommend Dealer
Yes
Employees Worked With
Karissa Tome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Tome
Aug 22, 2026 -

Victory Toyota Charleston responded

Your note about our staff helping you with your injuries after the accident highlights our commitment to supporting you throughout the service experience. Our team is pleased we could assist with both your well-being and the repairs on your Toyota 4Runner. Hearing that you felt supported means a great deal to us. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 21, 2026

Everyone was very nice. Staff was knowledgeable about what was going on with my truck. I would recommend this dealership to anyone. More

by CDUNLAP221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2026 -

Victory Toyota Charleston responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 21, 2026

The service department is what makes this dealership exceptional. The employees are friendly, knowledgeable, and respectful of the customer’s needs. The environment is pleasant and the department is e More

by npfister
Recommend Dealer
Yes
Employees Worked With
Travis Oldaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Morehead
Aug 21, 2026 -

Victory Toyota Charleston responded

Knowing that our service department made your experience exceptional means a lot to us. We’re glad we could deliver expert, attentive care in a welcoming, efficiently organized environment. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 19, 2026

We were very pleased with the service we received from this dealership. Very nice staff to help us with our needs More

by debbywestfall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole Ballard
Aug 19, 2026 -

Victory Toyota Charleston responded

Knowing the service you received met your needs means a lot to us. We’re glad our staff could help make your Toyota Tacoma purchase a positive experience. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 16, 2026

My visit took way too long for an oil change and was way more expensive than what it should have been. I was charged 2 1/2 times more for the oil than what I could have bought it for myself. More

by RLTACKETT58
Recommend Dealer
No
Employees Worked With
Karissa Tome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Tome
Aug 21, 2026 -

Victory Toyota Charleston responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 16, 2026

I had a pleasant experience! Communication was clear, and they got me in and out quickly. More

by hannahg.marsillett
Recommend Dealer
Yes
Employees Worked With
Travis Oldaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2026 -

Victory Toyota Charleston responded

We’re glad your visit felt efficient and our communication came through clearly. Knowing you had a pleasant experience means a lot to our team. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 16, 2026

Straightforward and clear communication. There was a delay but I was kept informed the whole time. More

by SARAH.KATHRYN.BROWN
Recommend Dealer
Yes
Employees Worked With
Karissa Tome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2026 -

Victory Toyota Charleston responded

Your mention of clear updates during the delay highlights how our service team prioritizes transparent communication. Our team is pleased we could keep you informed throughout. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 16, 2026

The friendliest and most helpful dealership I’ve ever worked with. Not one complaint! Above and beyond More

by bsphoto1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Gilkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2026 -

Victory Toyota Charleston responded

Our team is thrilled you felt fully supported and that purchasing your Camry went smoothly. Knowing you felt we went the extra mile means a lot to our team. Mike Holbert General Manager mike.holbert@victorytoyota.com

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