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Karissa Tome

Overview Reviews (19) Inventory (136)

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Karissa Tome

Service Advisor

Victory Toyota Charleston

1905 Patrick Street Plaza
Charleston, WV 25387

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4.9

19 Reviews

Overview Reviews (19) Inventory (136)

4.9

19 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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19 Reviews of Karissa Tome

August 29, 2026

Dealership Rating

Employee Rating

I depend on Victory Toyota to care for service on my car which I purchased there. They are efficient and the quality of service is always great. They treat customers well. which I purchased there. They are efficient and the quality of service is always great. They treat customers well. More

by JANPARK81940

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Travis Oldaker

Aug 29, 2026 -

Victory Toyota Charleston responded

Your Toyota Corolla Hatchback is in great hands with our service department. Hearing that our efficiency and service quality make you feel valued means a lot to our team. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 28, 2026

Dealership Rating

Employee Rating

Efficient, personable, and welcoming! All 5 ??????! We will definitely use Victory Ball Toyota for our next visit! All 5 ??????! We will definitely use Victory Ball Toyota for our next visit! More

by Mkeener0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Aug 28, 2026 -

Victory Toyota Charleston responded

Knowing you found our service efficient and welcoming means a lot to our team. Karissa and our service department look forward to caring for your Toyota Highlander on your next visit. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 27, 2026

Dealership Rating

Employee Rating

Did what I asked and kept me informed about what they were doing Changed my oil were doing Changed my oil More

by AFS930

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Aug 29, 2026 -

Victory Toyota Charleston responded

Thanks for sharing your experience with Victory Toyota Charleston. Karissa and our team appreciate your business and hope to see you again soon! Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

Aug 27, 2026 -

AFS930 responded

Good visit

August 22, 2026

Dealership Rating

Employee Rating

Everyone was extremely helpful! ! I had an accident and was helped with my injuries by many of your employees!! ! I had an accident and was helped with my injuries by many of your employees!! More

by DCB_J

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Aug 22, 2026 -

Victory Toyota Charleston responded

Your note about our staff helping you with your injuries after the accident highlights our commitment to supporting you throughout the service experience. Our team is pleased we could assist with both your well-being and the repairs on your Toyota 4Runner. Hearing that you felt supported means a great deal to us. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 16, 2026

Dealership Rating

Employee Rating

My visit took way too long for an oil change and was way more expensive than what it should have been. I was charged 2 1/2 times more for the oil than what I could have bought it for myself. more expensive than what it should have been. I was charged 2 1/2 times more for the oil than what I could have bought it for myself. More

by RLTACKETT58

Verified Customer

Recommend Dealer

Other Employees Tagged: Karissa Tome

Aug 21, 2026 -

Victory Toyota Charleston responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 16, 2026

Dealership Rating

Employee Rating

Straightforward and clear communication. There was a delay but I was kept informed the whole time. There was a delay but I was kept informed the whole time. More

by SARAH.KATHRYN.BROWN

Verified Customer

Recommend Dealer

Yes

Aug 16, 2026 -

Victory Toyota Charleston responded

Your mention of clear updates during the delay highlights how our service team prioritizes transparent communication. Our team is pleased we could keep you informed throughout. Mike Holbert General Manager mike.holbert@victorytoyota.com

August 15, 2026

Dealership Rating

Employee Rating

I wish every dealership could have a service advisor like KARISSA. She was so helpful and kept me up-to-date through every step of the process and I really appreciated that. she was very pleasant to work wit KARISSA. She was so helpful and kept me up-to-date through every step of the process and I really appreciated that. she was very pleasant to work with and very polite and she really knew her brand. More

by CHRISTYDSLATER

Verified Customer

Recommend Dealer

Yes

Aug 15, 2026 -

Victory Toyota Charleston responded

Your praise of Karissa’s clear, step-by-step updates reflects how our service team prioritizes keeping you informed. Hearing that her courtesy and brand expertise made your visit pleasant means a lot to our service team. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 25, 2026

Dealership Rating

Employee Rating

Great dealership with very kind and attentive people. Also kind and on time with appointments. Also kind and on time with appointments. More

by TONISMITH0

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Holbert

Apr 25, 2026 -

Victory Toyota Charleston responded

How wonderful to know our team’s kindness and punctuality made your visit smooth. Thank you for sharing this. We look forward to welcoming you again. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 19, 2026

Dealership Rating

Employee Rating

Karissa me Greeted with a smile & professionalism. Great communication from Karissa. Gary was nice as well! Great communication from Karissa. Gary was nice as well! More

by gencuster1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gary & Bruce

Apr 19, 2026 -

Victory Toyota Charleston responded

Thank you for sharing how Karissa’s welcoming smile and clear communication made your visit pleasant. We’ll be sure to pass along your kind words. We look forward to assisting you with your Toyota in the future. Mike Holbert General Manager mike.holbert@victorytoyota.com

April 19, 2026

Dealership Rating

Employee Rating

Great job and good timing. Nice people and comfortable waiting room. Walk in was great! Nice people and comfortable waiting room. Walk in was great! More

by patty3girls

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Apr 19, 2026 -

Victory Toyota Charleston responded

We’re happy to know that our team could deliver prompt service and a comfortable waiting area. It’s great that the walk-in process went smoothly. Enjoy your new Toyota RAV4! Mike Holbert General Manager mike.holbert@victorytoyota.com

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