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Victory Toyota Charleston

Charleston, WV

4.7
269 Reviews
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1905 Patrick Street Plaza

Charleston, WV

25387

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Showing 269 reviews

March 28, 2026

I would like to thank the staff at victory toyota for the service I was given when we purchased are jeep wrangler the young lady Kaitlyn Tucker was the best sales person I've dealt with that was the first ti More

by johnpriddy65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2026 -

Victory Toyota Charleston responded

It’s wonderful to hear Kaitlyn created a welcoming and professional atmosphere when you purchased your Jeep Wrangler. Thanks for recognizing her friendly approach. Enjoy driving your Wrangler! Mike Holbert General Manager mike.holbert@victorytoyota.com

March 28, 2026

I am impressed with the service I received. I would like to thank Rob for being kind enough to show the new Rav 4 to me. We had a nice conversation about the new ones. More

by DMSFRAN
Recommend Dealer
Yes
Employees Worked With
Karissa Tome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Tome
Mar 28, 2026 -

Victory Toyota Charleston responded

Thanks for sharing how impressed you were with our Toyota service team. Karissa is glad you enjoyed exploring the new RAV4. We appreciate you trusting us with your Toyota RAV4 and look forward to your next visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 27, 2026

Recall work, apparently they unplugged battery, when i got in my car the radio kept cycling. Had to go back in and get another 25 minutes of work done. Very rushed to get me out, technician said i was man More

by coachvance
Recommend Dealer
Yes
Mar 29, 2026 -

Victory Toyota Charleston responded

Thank you, Coach Vance, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 27, 2026

I had a wonderful experience with this dealership. Mike went above and beyond in handling my transaction, and I couldn't be happier. If you want to buy a car from a dealership with integrity, choose V More

by WENDY.BURDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sweat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Holbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2026 -

Victory Toyota Charleston responded

We’re delighted to hear about your wonderful experience. It’s great to know that Mike went above and beyond during your Toyota 4Runner purchase. If there’s anything else we can help with, please let us know. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 27, 2026

This was a smooth and efficient transaction. The staff were helpful and straightforward. They did not try to add a bunch of accessories and excessive doc fees to jack up the car price. The veh More

by birth-polars-2x
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Meghan Comer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2026 -

Victory Toyota Charleston responded

It’s wonderful to know that our staff guided you through a clear, transparent purchase with no unnecessary add-ons for your used Toyota. We’re pleased that your vehicle arrived in great condition and that the process felt smooth and efficient. We hope to welcome you back whenever you need assistance again. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 25, 2026

My car wasn't put back together all the way and the plastic guard almost fell off from the bottom of my car. I had to return my car causing me to cancel dinner reservations. Then to top it all off my c More

by Amyfleming1975
Recommend Dealer
No
Mar 29, 2026 -

Victory Toyota Charleston responded

Amy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 25, 2026

This was a good experience buying from Kaylin! ! She’s a great salesperson! Very sweet, very personable which I loved!! I was very comfortable with her from the beginning. She made you feel like y More

by Barbara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaytlin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole if finance is wonderful!!!
Mar 25, 2026 -

Victory Toyota Charleston responded

Congratulations on your new Toyota Crown Signia! We’re thrilled that Kaytlin’s friendly and personable approach made you feel so comfortable from the very beginning. Thank you for choosing Toyota and for sharing your wonderful experience. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 23, 2026

My salesman lacked knowledge of the Tacoma but he brought me to a salesperson who effortlessly answered my questions. More

by drkleber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Burgess
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2026 -

Victory Toyota Charleston responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Victory Toyota Charleston. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 20, 2026

Great service Staff was nice and got my car in and did great service, didn't have to wait long, greatly appreciated More

by Annswiney
Recommend Dealer
Yes
Mar 21, 2026 -

Victory Toyota Charleston responded

It’s great to hear our team provided prompt, friendly service for your Toyota and kept your wait time short. Thank you for the kind feedback, and we hope to assist you again soon. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 20, 2026

Easy. Did it from home Not pushy. Very knowledgeable. Very patient with customers First Toyota ever More

by ibpops1775
Recommend Dealer
Yes
Employees Worked With
Nathaniel Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Anderson
Mar 22, 2026 -

Victory Toyota Charleston responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Holbert General Manager mike.holbert@victorytoyota.com

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