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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,560 reviews

November 23, 2021

Cap was a pleasure to work with. The process was quick and easy. My next car will come from Metro Toyota because of Cap! More

by Dtrpor1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper, Craig Budziak
Nov 23, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

November 23, 2021

I am so delighted that Anastasia was able to help me find my new car after she helped me 21 years ago. My 2000 Solara was a great car until a recent collision with a deer. Anastasia suggested a beautiful new More

by SGREEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. We love the photo!! - Metro Toyota Customer Care Team

November 23, 2021

Overall Ken was fabulous, but when it came to finance my car and pay it off at the moment of getting the car it was horrible, the lady was not customer service friendly didn't even budge or ask to see if we More

by tinat5523
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Nov 24, 2021 -

Victory Toyota of Brook Park responded

Carlos and Carmen - We appreciate your feedback and value you as a customer. We apologize that your experience did not meet your expectations. Our store policy has a limit on Credit Card transactions. We must limit the amount placed on a credit card for various reasons per the recommendation of the Cleveland Automobile Dealers Association and our Accountants. We had made an exception and exceeded our limit when we allowed you to put $15,000 on credit cards. This is well beyond our store policy. We would only mention it to you if you were to inquire about putting that much on a credit card. It is never our intention to disappoint anyone. Our hope is that you will consider us again in the future.

November 23, 2021

The service I received was top notch! Sam and Ken are great to work with! Thank you! More

by Becky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Nov 29, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

November 22, 2021

Regrese a Metro Toyota para adquirir un nuevo coche. Muchas gracias a SUPER EDGAR por au amabilidad y ayuda de SIEMPRE!!!. More

by horhorte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Nov 22, 2021 -

Victory Toyota of Brook Park responded

Muchas gracias por tu palabras manja con cuidado y que tengas un lindo dia y gracias por compra con Metro Toyota. 

November 22, 2021

Absolutely LOVE the people at this dealership. We have purchased our second vehicle from them and I will ALWAYS buy my cars from them. Tony O & Ryan in financing were just so good to work with. Will hav More

by JOHNDEBBIEONDO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

November 22, 2021

Me llevo mi nueva rav4 gracias a superedgar10. Recomendaria a toda la jente ue venga a verlo! More

by modestarosario11
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Nov 23, 2021 -

Victory Toyota of Brook Park responded

Muchas gracias por tu palabras manja con cuidado y que tengas un lindo dia y gracias por compra con Metro Toyota. 

November 22, 2021

As always, appreciate the honest, no nonsense approach. Our family will continue to be loyal customers. More

by mc55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

November 21, 2021

Ken made it easy and nice experience with my new car purchase. His knowledge and experience are welcomed. More

by Dknezevic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Nov 22, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

November 21, 2021

The Metro Team always works with you to help meet my needs. My salesman Chris has always been very helpful! More

by Heybean68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2021 -

Heybean68 responded

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