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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,549 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,549 reviews

May 27, 2020

Our salesman was Cap and he did a phenomenal job. We could not be happier with the customer service. Thanks for all of your help. More

by Jess.4aker
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper
Jul 07, 2020 -

Victory Toyota of Brook Park responded

Thank you for the amazing review. Have a nice day.

May 27, 2020

Recall/Maintenance Service Metro Toyota contacted me as soon as there was a remedy for my recall. While i was there I had my scheduled maintenance work completed. Fast, effici More

by PETERJ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jul 07, 2020 -

Victory Toyota of Brook Park responded

This is great to hear. We take recalls very seriously. Thank you for the awesome review.

May 27, 2020

Amazing. I’ve said it before , it’s the Best dealership experience I’ve ever had. They are professional and courteous...Sales, Service, etc. They actually listen to you and make sure you’re listened to. More

by drewman2u
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Jul 07, 2020 -

Victory Toyota of Brook Park responded

What more can we say? AMAZING review. Thank you!

May 27, 2020

15,000 Mile Service Brought my 2091 Toyota 4 Runner in for regular service. Courteous service and great customer support. Completed the service promptly and I was on my w More

by Gary Livingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schneider
Jul 08, 2020 -

Victory Toyota of Brook Park responded

Thank you, Gary. Welcome to the Metro Toyota family and thank you for the great review.

May 26, 2020

Ken did a great job. I had been to Toyota of Bedford and felt like they were playing games. Ken was very straight forward when negotiating a price and was not pushy. He also was very knowledgeable about the More

by MARK W
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Victory Toyota of Brook Park responded

We are the opposite of the typical "car salesman" persona. We pride ourselves on being straight forward and honest. Thank you for recognizing that and sharing your thought. Cheers.

May 26, 2020

Anastasia was awesome, very professional, and very helpful with everything! I appreciate all the help and time she gave my father and I. She helped me with finding and purchasing the car I wanted. More

by mikecrespo50
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Victory Toyota of Brook Park responded

We love to hear this. Anastasia is a class-act and very helpful. Thank you for sharing your thoughts and welcome to the Metro Toyota Family.

May 24, 2020

Very good service The sale representative did a wonderful job! The whole purchasing procedure went smoothly. I got the car I want and I like the services there. More

by Helen Bandor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Jul 08, 2020 -

Victory Toyota of Brook Park responded

Thank you, Helen! We appreciate your business and welcome to the Metro Toyota Family.

May 24, 2020

I had a great experience with Edgar. He was very attentive to my questions and made sure I had everything I needed. I’m very satisfied with the whole experience. More

by mlsrav4
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Jul 08, 2020 -

Victory Toyota of Brook Park responded

Thank you for sharing your experience! We strive to make every customer feel as if they are apart of our family. Have a great day.

May 24, 2020

Tony was very Informitive and Hands on! The Dealership itself was Clean,Orderly and prepared for Covid 19 all was sanitized and everyone was cautious wearing masks and practicing social distancing!! A Hug More

by ramon66rivera
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Cervelli
Jul 08, 2020 -

Victory Toyota of Brook Park responded

Thank you for sharing your thoughts. We strive every day to make our dealership as safe as possible. Have a great day!

May 23, 2020

Tony was very knowledgeable, friendly, and patient throughout the entire process. Chris and Chad were both very willing to help, too. We absolutely love our car and will definitely be returning in the More

by Abskrbina
Recommend Dealer
Yes
Employees Worked With
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Victory Toyota of Brook Park responded

Thank you for sharing and we agree! Our team is top notch and we strive to improve every day. Have a great day.

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