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Victory Toyota of Brook Park
Brook Park, OH
7,561 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,561 reviews
November 15, 2018
My car car needs were met Maggie Colon helped me to understand what my car needed for 30,000 mile service. I think my car will be in good shape for another year. Maggie Colon helped me to understand what my car needed for 30,000 mile service. I think my car will be in good shape for another year. More
by RCOURTADE
Verified CustomerEmployees Worked With
Maggie Colan
November 15, 2018
Leasing a 2019 Avalon My wife and I came to Metro looking to lease a new Avalon, we were greeted by Ken Konopka upon entering and immediately felt a connection with him. He My wife and I came to Metro looking to lease a new Avalon, we were greeted by Ken Konopka upon entering and immediately felt a connection with him. He asked us what we were looking for and what our needs were, when we told him that we were thinking of leasin* an Avalon, he immediately facilitated us .taking one on a tease drive. After driving the vehicle my wife and I decided it was the vehicle for us and we then sat with Ken and went throughout the negotiation process. At no time did we feel pressured from Ken. After making the deal we left and we received a call within 3 days that our vehicle would be read6 for pick-up on Thursday. Ken was extremely helpful with getting us the information for my insurance company so that part could be taken care of before pick-up on Thursday. When we arrived to pick up the vehicle Ken spent about an hour with us explaining the functions of the vehicle systems allowing us to be comfortable leaving with our new vehicle. More
by Avalon 2019
November 15, 2018
no worry Peace of mind, everything will be taken care of. Also you will be informed of thing else that will .to be done in the future. Peace of mind, everything will be taken care of. Also you will be informed of thing else that will .to be done in the future. More
by george.glenn
Employees Worked With
November 14, 2018
Great customer service from Sam Our Salesman Sam was very knowledgeable and helpful in reviewing the different Highlander models and features. He was very personable and friendly. Our Salesman Sam was very knowledgeable and helpful in reviewing the different Highlander models and features. He was very personable and friendly. I would recommend him to my friends looking to buy a Toyota. More
by Phil
Employees Worked With
November 14, 2018
Regular Maintenance The staff at Metro Toyota were knowledgeable, friendly and courteous. They gave me the best promotional price as possible in regards to my service nee The staff at Metro Toyota were knowledgeable, friendly and courteous. They gave me the best promotional price as possible in regards to my service needs and explained everything in full detail. At the end of my visit, I was very satisfied. More
by joscelyn.townsell
Employees Worked With
Stephanie Talbot
November 14, 2018
not very helpful or friendly The staff I worked with me was not very helpful. This is unusual as I have been getting services here for some time. She asked if I had been given a The staff I worked with me was not very helpful. This is unusual as I have been getting services here for some time. She asked if I had been given a quote, when I said no, she just asked if I wanted the same tires and did not offer me much information on my options. She was also not very friendly either. I don't think she smiled once. More
by tess.m.coll
Employees Worked With
Stephanie Talbot
November 14, 2018
was okay service. no one let me know when my car was ready to go. I saw it outside and went up to the counter.used to be that the service people came and got you. no one let me know when my car was ready to go. I saw it outside and went up to the counter.used to be that the service people came and got you. More
by LCA927
Employees Worked With
Stephanie Talbot
November 14, 2018
High grade service My service is always on time, I'm informed and kept abreast of what is going on. I've gotten my 2 Tacomas serviced at Metro since 2001 by Ron Strba, a My service is always on time, I'm informed and kept abreast of what is going on. I've gotten my 2 Tacomas serviced at Metro since 2001 by Ron Strba, an outstanding mechanic! I fully trust what Ron recommends and the great work he does. More
by BtheFierce
November 13, 2018
Multi-point inspection / oil change At check-in, the first verbal communication with my representative, Sarah, was that this was my last "complimentary service". After a brief routine ca At check-in, the first verbal communication with my representative, Sarah, was that this was my last "complimentary service". After a brief routine canned-verbal exchange, I directed myself to the customer service lounge while my vehicle was being serviced. When my vehicle was ready, I received a phone call from Sarah, not an in-person communication, notifying me that me vehicle was ready. When I finally found Sarah behind her desk in the service garage, she promptly handed my keys over with a quick, "you're all set", and returned to her computer. As is my custom, I had questions regarding the future recommendations and maintenance of my vehicle. Sarah was much engaged with her computer and made me feel intrusive with the maintenance questions I interrupted her with. My persistence obligated her to print me a 1-page service maintenance fee schedule. I left the dealership with no clear service plan for care of my 2017 Corolla. I would prefer to continue service at the dealership of purchase, but feel that my needs may best be served elsewhere. More
by Ms. Janson
Employees Worked With
Sarah Byrne
November 13, 2018
Exelente Te tratan super bien, son unas persona muy buenas y te ayudan para que salga con un auto,de mi parte me trataron super bien y salí con un auto, muchas Te tratan super bien, son unas persona muy buenas y te ayudan para que salga con un auto,de mi parte me trataron super bien y salí con un auto, muchas gracias por su ayuda. More
by Canry,López 2018
Employees Worked With
Edgar Arevalo, Jim Campo, Elivelisse Delgado
