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Victory Toyota of Brook Park
Brook Park, OH
7,611 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,611 reviews
July 21, 2018
"Unexpected Purchase" What started out as a service appointment for a tire rotation on my 2016 Four Runner quickly turned into a new 2018 Four Runner purchase. I simply ask What started out as a service appointment for a tire rotation on my 2016 Four Runner quickly turned into a new 2018 Four Runner purchase. I simply asked to look at a new 2018 due to the high mileage on my 2016 and I could ignore the beauty of the new 2018. Ramona is sales was very professional and was very helpful in making my purchase decision. Absolutely no pressure applied! It was a very pleasant buying experience! Thank you Ramona & Metro Toyota! More
by ASTROZAP
Verified Customer
July 20, 2018
They never called to let me know the car was ready This dealership was supposed to contact me when my car was ready to be picked up. Instead, they did not contact me. I called the dealership that day a This dealership was supposed to contact me when my car was ready to be picked up. Instead, they did not contact me. I called the dealership that day and asked if my car was ready. The very rude receptionist said if it was ready, they would have called you. The next day a gentleman called me and apologized for the mishap and said the car was completed and the key was in the car the entire night. More
by bcm201181
Employees Worked With
Gena was the rude receptionist.
July 20, 2018
Always a good experience This is the second vehicle I’ve purchased at metro Toyota and I always have pleasant experiences. The employees are polite and helpful. The facility i This is the second vehicle I’ve purchased at metro Toyota and I always have pleasant experiences. The employees are polite and helpful. The facility is clean. I just have nothing bad to say. More
by sstojkov
Employees Worked With
Sarah Byrne
July 20, 2018
Scheduled maintenance Air caps to my tires were not put back on both of front my front tires. Had to go buy new ones to replace since Iwas all the way home before I noticed Air caps to my tires were not put back on both of front my front tires. Had to go buy new ones to replace since Iwas all the way home before I noticed it. More
by tap
Employees Worked With
Not sure of their names
July 20, 2018
Worth the drive from Medina, Ohio After an unpleasant, New Truck negotiation, 2 yrs. ago, with a large Medina County Toyota dealership; we purchased our, well appointed, new 2016 Taco After an unpleasant, New Truck negotiation, 2 yrs. ago, with a large Medina County Toyota dealership; we purchased our, well appointed, new 2016 Tacoma, out of state, in Monroeville, Pennsylvania. Their service dept. is excellent. Having heard that Metro Toyota was as impressive, we had Metro Toyota service a recall notice. Yesterday's scheduled maintanance appointment also was excellent. They addressed all my concerns, were pleasant and efficient. Thank you Metro Toyota. More
by White Cloud
Employees Worked With
July 19, 2018
Regular Service and oil change I came in for an oil change and with a few questions about the car. The staff answered my questions and gave me a few options for repairs that did no I came in for an oil change and with a few questions about the car. The staff answered my questions and gave me a few options for repairs that did not require immediate attention. There was no pressure or scare tactics to push me to get the optional work done on the car immediately. A positive and professional experience. More
by ROCKYRIVERDAD
Employees Worked With
Stephanie Talbot
July 19, 2018
Great Deal! Great Service! This is my second car I have leased from Metro Toyota. Tony and Barry were great to deal with. No pressure and made sure I was comfortable with my car This is my second car I have leased from Metro Toyota. Tony and Barry were great to deal with. No pressure and made sure I was comfortable with my car and my deal. I would recommend Metro to anyone. More
by Highlander
July 19, 2018
A little feedback Scheduled an oil change for my Toyota Rav 2013. Very clean building inside and out and everyone was very accommodating. Felt very comfortable waiting Scheduled an oil change for my Toyota Rav 2013. Very clean building inside and out and everyone was very accommodating. Felt very comfortable waiting for my car to be serviced and was grateful for the car wash. A suggestion for consideration. Someone came to us in the waiting room and and in a nice way talked to us about our Rav and now that we have some equity in our car there were some great deals out there on new Ravs and new safety measures on these Ravs. Although she was low key and gently talking to us I really didn't care for Toyota's sales approach.I would have appreciated someone telling me how well the car is taken care of or how do you like driving it. Do yo have any questions about the warranty you purchased? Is the car running well? Still a five star rating and my remarks reflects only a suggestion. More
by TOMJPRO
Employees Worked With
Stephanie Talbot
July 19, 2018
Service went to xxxx Bought multiple cars myself from here along with family members, never had issue with sales or service. Recent visit to service, never felt so unwelco Bought multiple cars myself from here along with family members, never had issue with sales or service. Recent visit to service, never felt so unwelcomed & uncared about from start to finish. I have a chip/scratch in my door. It appeared after my last service visit. Granted yes, something in nature could have flung at me driving 45mins home & it not happen from service. But, this mark looks too perfect. I mentioned to two people about how I paid extra for some coating & can someone look at what happen & what can I do to get it fixed. First person said tell service writer. Service writer said there's nothing they can do but maybe add touch up paint. My question?!? How can you offer anything without walking out to the car & looking at it? Neither individual cared to even look at what I was complaining about. Get my car back & it's not washed. What happen to washing cars after visits especially on a perfectly sunny day & knowing I bought the car from that dealership. Isn't there a standard rule of wash cars after service, especially cars that were bought from you? From entering building to leaving building maybe 45mins. Who knows if they truly checked what they said they did. Nothing gets done that quickly, the car didn't get taken back immediately, sat under 10mins, walking & moving car to work on & return to a customer takes easily 10mins. 25mins to completely check over a car & do an oil change? Hard to believe, but I am sure that mechanic loved his flat rate. More
by JENNIFER
Employees Worked With
1 boy & 1 man. Don't know names
July 19, 2018
Metro Service They are always friendly and fast to take you to your service rep. I use them for oil changes, tire rotations, and routine maintenance. Overall, they They are always friendly and fast to take you to your service rep. I use them for oil changes, tire rotations, and routine maintenance. Overall, they are pretty thorough with their inspections and the experience is great. Most times they are packed with waiting customers. Average wait time for an oil change I’ve had done is at least an hour. They aren’t an express shop and perform a multi point inspection, so if you are looking for speed, some where else would be better suited. I purchased my vehicle from Metro and have used them for most service. They give you typical dealership rates for other maintenance so you may want to shop around if price is an issue. I really like dealing with Metro. Their staff is great and always treats me well. I wouldn’t hesitate to recommend them to anyone! More
by Tony09
Employees Worked With
Other Employees :
Gary "CAP" Capper, Jim Campo, Maggie Colan, Chris Shillinger
