Victory Toyota of Brook Park

Mileage checkup Was able to easily register on line for scheduling appointment. Was quickly received and taken care of when I arrived at the service center. Check out Was able to easily register on line for scheduling appointment. Was quickly received and taken care of when I arrived at the service center. Check out quick and smooth reviewed results of checkup. More

99% good I paid in full 13,000 + on a used Toyota corolla se, traded in my Tacoma, and have been a faithful customer for years, my father , mother Ann Morley I paid in full 13,000 + on a used Toyota corolla se, traded in my Tacoma, and have been a faithful customer for years, my father , mother Ann Morley and Ken Morley all bought cars at Metro. I am 67 years old retired Cleveland Police Officer, every thing was going Ok until the Manager had me sign over my title and write the checks. This person must think he's a big shot as he talked down to me, like I was a kid, his people skills need to be addressed. He acted like he was doing me a favor, and I just paid in full for my used vehicle. I am happy with the car but how many people pay in full for a car? not many. He did explain my free oil changes and tire rotation , still I think I should have been treated with respect.. More

Awesome sales experience Ken Konopka was very friendly, informative, and helpful with the process of buying a new car. I would highly recommend him to other potential buyers. Ken Konopka was very friendly, informative, and helpful with the process of buying a new car. I would highly recommend him to other potential buyers. More

Excellent experience Pat Brink was very helpful in our decision to purchase a new 2018 corolla. He was patient, thorough, and explained everything in detail. Barry Greenfi Pat Brink was very helpful in our decision to purchase a new 2018 corolla. He was patient, thorough, and explained everything in detail. Barry Greenfield was also very helpful in the sale of the car to us. Pat and Barry were able to facilitate a dealer trade to allow me to get the Corolla XLE in the color that I wanted, and when it came back to Metro Toyota with a scratch, they offered to have it painted over for free. Jeremy McClish helped us with the financial aspects of the purchase and was also very knowledgeable and thorough. Overall great car buying experience! More

As painless as car-buying gets (so semi-painless) First thing I like about dealing with the used car side at Metro Toyota is it never feels like a competition who will "get me". On the new car buying First thing I like about dealing with the used car side at Metro Toyota is it never feels like a competition who will "get me". On the new car buying side, it felt a little bit overly competitive, though I suppose that is the nature of the beast. Gary "CAP" Capper: He was pleasant to deal with, competent, capable and at all times I feel he trusted me to do right by him and vice versa. I also feel he was very accommodating and helpful, but not overly pushy or forceful to buy. In fact during my first visit he suggested we go home and wait till all of our insurance paperwork from a previous accident was finalized before I committed to a vehicle. I'm sure part of that was so I didn't tie up a car that he could potentially sell, but it also left us to do more research on what we really wanted to buy which was very helpful. Jim Campo: This guys a pro, super helpful, knows his business inside and out. Can’t say enough good things about him. That said he’s a salesman and he will definitely try to upsell some services. But in the end a lot of the services he "suggested" were actually reasonably priced and had a good value and I have no regrets purchasing those services he suggested. It’s all part of the car buying experience to get what you want and don't want. But in the end I feel he helped me leave with what I needed. When I get another “new to me” car, I would definitely come back to these guys and I would absolutely recommend them to anyone looking to get a car from a couple of straight shooters with car selling written all over them. More

Mirror replacement. Scott is always a pleasure to work with. Service called to confirm the mirror had arrived for my scheduled appointment. I had to have the driver's sid Scott is always a pleasure to work with. Service called to confirm the mirror had arrived for my scheduled appointment. I had to have the driver's side mirror replaced. More

Exceptional Maintenance Service I have been having my Toyota maintenance service done at Metro the last two years and each experience has been exceptional. The car is taken in prompt I have been having my Toyota maintenance service done at Metro the last two years and each experience has been exceptional. The car is taken in promptly and I have a comfortable wait in the customer lounge. The service agents give me a detailed rundown of what they found and what needed to be done. On top of that, I get a free car wash! More

Was totally satisfied with service Satisfied with all services at Metro. We have now purchased many cars from this dealership and recommended to others. Sales and service has always b Satisfied with all services at Metro. We have now purchased many cars from this dealership and recommended to others. Sales and service has always been good More

Great Experience Both Brad (salesman) and Jim (finance) were very friendly and helped me get into my new (to me) vehicle. They both stayed after operating hours to hel Both Brad (salesman) and Jim (finance) were very friendly and helped me get into my new (to me) vehicle. They both stayed after operating hours to help get me into the car I needed, and helped walk me through the financing process since it was all new to me. If I need another vehicle in the future, I will most likely be coming back to Metro. More