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Victory Toyota of Brook Park
Brook Park, OH
7,549 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,549 reviews
April 03, 2018
Efficient & Friendly Service I have taken my Prius to MetroToyota since I bought it there in 2010. The associates are always efficient & friendly. In my opinion MetroToyota has wo I have taken my Prius to MetroToyota since I bought it there in 2010. The associates are always efficient & friendly. In my opinion MetroToyota has worked diligently to maintain and improve service to their customers. More
by jfobear1953
Verified CustomerEmployees Worked With
April 03, 2018
15,000 miles service The service wait time and cost was reasonable. The Service Department representative was friendly and polite. I have been bringing my cars here for The service wait time and cost was reasonable. The Service Department representative was friendly and polite. I have been bringing my cars here for service for several years and will continue to do so. More
by orale2000
Employees Worked With
April 03, 2018
New car customer I felt very fortunate that Sam the new car salesman walked up to me and asked if I needed any assistance. He was extremely knowledgeable, he took the I felt very fortunate that Sam the new car salesman walked up to me and asked if I needed any assistance. He was extremely knowledgeable, he took the time to answer all my questions and I never felt rushed. I felt very comfortable today leaving with my new RAV4 thanks to the help of Sam. More
by Harry
April 02, 2018
Accurate diagnostics; professionalism My experience at Metro Toyota service has always brought home the fact that price and value are important. Going to the dealer for my car's service h My experience at Metro Toyota service has always brought home the fact that price and value are important. Going to the dealer for my car's service has kept my car running like new after 145,000 miles. More
by eprn
Employees Worked With
Not sure
April 02, 2018
Purchase Tundra Trd Sport The sales team was very efficient finding me the exact truck I was looking for! Jeff Scharbach was great and got me a better deal then expected witho The sales team was very efficient finding me the exact truck I was looking for! Jeff Scharbach was great and got me a better deal then expected without pressure. "Hats off to you Metro". More
by JDIO121
Employees Worked With
Dan Schneider, Ken Proctor, Rich Holiday, Jeff Scharbach
April 02, 2018
Maintenance on 1 car and 2 recalls in another Everything went as planed. I was bummed about 2 things they always say they will wash the car but never do. One car was picked up later and that was w Everything went as planed. I was bummed about 2 things they always say they will wash the car but never do. One car was picked up later and that was washed. Also the Corolla was my last free service appointment they stated that the filter was dirty. I wondered why didn’t they simple replace it. Will I now be required to replace it at my cost? I don’t think that’s fair. More
by JAYANDTREE
Employees Worked With
Sara was very pleasant
April 02, 2018
People are helpful and knowledgeable People are helpful knowledgeable and friendly easy to get an appointment Easy to deal with The only problem is they don’t return phone calls right People are helpful knowledgeable and friendly easy to get an appointment Easy to deal with The only problem is they don’t return phone calls right away More
by MILROYGONZO
Employees Worked With
Stephanie Talbot
March 30, 2018
Air Bag Recall This appointment was for an air bag recall. The appointment went fast as I waited and no issued noted after I left. This was a pleasant experience. Mi This appointment was for an air bag recall. The appointment went fast as I waited and no issued noted after I left. This was a pleasant experience. Mike was very professional. More
by WPBEACHBOY
Employees Worked With
March 30, 2018
Above and beyond Not only did Ken K. solve an impossible situation for us, but he worked very hard to find a used car for our son. Pleasing a customer is his top prio Not only did Ken K. solve an impossible situation for us, but he worked very hard to find a used car for our son. Pleasing a customer is his top priority, ensuring that we will keep coming back. Thanks, Ken!! More
by SusanaK
March 30, 2018
First Time Being Very Disappointed Brought Rav 4 in for maintenance beginning of March. After service, car sat in garage for 10 days. Upon using car, dashboard icon revealed that tire Brought Rav 4 in for maintenance beginning of March. After service, car sat in garage for 10 days. Upon using car, dashboard icon revealed that tire pressure was low. Returned to Metro Toyota and was told tire pressure was only 25 lbs. in one tire. I was surprised and asked if there was a nail or problem with tire. Reassured everything was fine with tire. I continued to insist that something must be wrong due to loss of air. Again, attendant reassured me tire was fine and pressures are all normal. The very next day, dashboard icon revealed that tire pressure was low, again. Mechanic at oil change in Solon told me there was only 7 lbs. of pressure in that tire and that there was a nail in the side of the tire. He inflated the tire and I drove to Metro Toyota for new tire and to express my disappointment regarding service, missed nail in tire, and three times returning for simple maintenance. More
by JANICEBRUCATO
