Victory Toyota of Brook Park

Great car buying experience. I have purchased many vehicles and this was by far the most pleasant experience to date. I was searching for a specific vehicle and found the best p I have purchased many vehicles and this was by far the most pleasant experience to date. I was searching for a specific vehicle and found the best price here. There was no haggling no back and forth on cost. After searching for this vehicle for some time I finally found it at the price I wanted. Salesman Gary Cap was excellent from start to finish. I would definitely recommend this dealership and Gary to family and friends. More

new purchase The entire experience was smooth and efficient. Ken Konopka was my sales person. He was excellent and patient in answering my questions and guiding me The entire experience was smooth and efficient. Ken Konopka was my sales person. He was excellent and patient in answering my questions and guiding me towards the right vehicle. I would highly recommend him for his professionalism. More

Quuck, pleasant waiting room. In the past when I took a car to a gas station for an oil change, they always found something that needed to be fixed immediately. I feel that if Metr In the past when I took a car to a gas station for an oil change, they always found something that needed to be fixed immediately. I feel that if Metro Toyota said something needed attention, they were not trying to scare me. More

Good dealership so far. Very attentive sales person.Made sure I was getting what I wanted.Got the whole deal done in a couple hours and I left with my new SUB. I'm happy. Very attentive sales person.Made sure I was getting what I wanted.Got the whole deal done in a couple hours and I left with my new SUB. I'm happy. More

Amazing service I really like this dealership. Although this is my first time leasing here I highly recommend Metro Toyota. The service is great, Ramona was my dealer I really like this dealership. Although this is my first time leasing here I highly recommend Metro Toyota. The service is great, Ramona was my dealer, and everyone makes you feel very welcome. The employees are very interested in your comments or concerns. I will definitely be leasing my next vehicle here! I cannot say enough nice things about Ramona and Berry. Again I highly recommend buying or leasing your next vehicle here, thank you Metro Toyota!! More

Incomplete careless car service My car died while I was waiting in the cellphone lot at Hopkins Airport for a friend's plane to arrive, so I called AAA, and they came and said I need My car died while I was waiting in the cellphone lot at Hopkins Airport for a friend's plane to arrive, so I called AAA, and they came and said I needed a new battery. They asked how far I was going, and when they I told them that after picking up my friend, I planned go directly to Toyota for a new battery, they gave me enough of a charge to get me going, but told me not to turn the car off until I got to you. I chose to come to you, because not only were you near the airport, I knew Metro very well after having purchased my past two Toyotas from you, and on occasion, also had them serviced by you, despite my living on the east side, in Shaker Heights. Your intake people were very nice and after I paid the bill, we went on our way. Unfortunately, though, when we were most of the way home, the car began "bucking" and the idling became very rough. We thought about going back, but because we hadn't eaten anything all day, and we had tickets to the Cleveland Orchestra, we realized that it was too late to return to you, eat something, get dressed, and still make it to the concert on time; so this morning, we ended up at Alternative Solutions, where Tom Weeks told us that your technician neglected to perform a step that's necessary in order to reset the car's computer when a battery gets changed. So I told Tom to do whatever was needed, (He cleaned the throttle body, and reset the computer.) and I ended up paying him for the work that you folks were supposed to have done, but didn't; and the car has been running beautifully ever since. Needless to say, while I'm realistic enough to expect to pay for work I contract for, I'm not happy to pay twice for work that I thought had already been done as part of this installation. I cannot help but regard this as carelessness, and therefore, the quality of this work doesn't inspire confidence, nor is it worthy of recommendation by me to friends, family, or acquaintances. More

5,000 mile car service The whole process was smooth and it only took 45mins for all inspections, oil change and car wash! Maggie was very pleasant and made sure to take care The whole process was smooth and it only took 45mins for all inspections, oil change and car wash! Maggie was very pleasant and made sure to take care of me. This is the second time I've been there for similar service and I have nothing but good things to say about their service! More

good experience. nice selection. overall impressed with service. looking to return for next vehicle. gary was amazing and jim was very good. best service i have had in purchasing a ve overall impressed with service. looking to return for next vehicle. gary was amazing and jim was very good. best service i have had in purchasing a vehicle. More

Best car buying experience! I highly recommend CAP (Gary Capper)! As many times as I would call or text, he was always there for me. He's extremely knowledgeable, courteous, eff I highly recommend CAP (Gary Capper)! As many times as I would call or text, he was always there for me. He's extremely knowledgeable, courteous, efficient and customer-focused. My father recommended Cap to me and we both had the best car buying experience! More

Great customer service!!! The salesperson (Cap) listened to my needs and exceeded every expectation I had in buying a used vehicle. This is my second time purchasing from Met The salesperson (Cap) listened to my needs and exceeded every expectation I had in buying a used vehicle. This is my second time purchasing from Metro Toyota and will definitely return next time I am in the market. More