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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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March 13, 2023

The service was very timely and efficient, I was in and out of service within 20 minutes or so. More

by mommasmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 13, 2023

Very clean very nice people pretty fast service rather just go here than any other car dealership or maintenance More

by B.FRESH6624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

March 13, 2023

I made an appointment for my tires so be rotated and balanced & told them when I arrived. When I left they were rotated, but not balanced. I had to go elsewhere to find out that I had 3 unbalanced tires More

by Smithmarcella21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2023

Open early, prompt greeters, service writers at the desk at 7:30 am ready, coffee at the coffee bar, good wifi. By 7:45 I was on my VPN and working. Friendly people and prompt service. Another great visi More

by BENNY44136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 12, 2023

Like the appointment system implemented by the dealership. Personnel very courteous and helpful. Great location. More

by THETIMEKEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 12, 2023

Very reliable service. Easy to use. People are friendly and professional. Recognize customer and vehicle. More

by JMBLEECE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 12, 2023

Easy,quick and informs all step of the way. Would use this fir my car again More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 12, 2023

I like Metro do good work. But I was disappointed after I had work done I got coupons in the mail for discount I couldn’t use it. Oh well. If coupons are available for custome More

by macrocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2023

The staff is friendly, nice and helpful. They keep you informed on status of your vehicle. they have a nice waiting area. More

by debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 10, 2023

I really enjoy bringing my car to get serviced at Metro Toyota. I do not have to wait long and they never come out telling me I needed something else done to my car. More

by JPASADYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

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