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SUSAN BOTTORF
SUSAN BOTTORF at Metro Toyota
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SUSAN BOTTORF

ASSISTANT SERVICE MANAGER

Metro Toyota

13775 Brookpark Road
Brook Park, OH 44142

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4.5
179 Reviews
4.5

179 Reviews

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179 Reviews of SUSAN BOTTORF

May 22, 2023

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Employee Rating

They were truly caring and understanding. They were great. I was impressed with their professionalism. More

by caesaramandua
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Anastasia Kaluszyk, Ken Konopka, Suzi Loree

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May 27, 2023

Metro Toyota responded

Thank you for your feedback, That's great! We're so appreciative that you trust us with your vehicle purchases. We hope to see you again in the future and please enjoy your new Honda.

May 11, 2023

Dealership Rating
Employee Rating

Good She did a good. The service was great. They also washed the car which was much appreciated. More

by fbering@hotmail.com
Recommend Dealer
Yes

Other Employees Tagged: SUSAN BOTTORF

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May 15, 2023

Metro Toyota responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 04, 2023

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Employee Rating

Polite, professional and customer focused and concerned. I've been a customer since 1983 and buy and service my vehicles at Metro. More

by soccerduderr
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Schneider, Barry Greenfield, Yacek Nazarczuk, Ken Schneider, Scott Barrier, Mike Hana, Joe Rogers

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May 05, 2023

Metro Toyota responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

May 04, 2023

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Employee Rating

Excellent customer service. Metro always takes care of things professionally and on a timely matter More

by TIM.LAWLESSSALES
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MIKE BALIS

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May 05, 2023

Metro Toyota responded

What an outstanding review! Kevin and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

May 02, 2023

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Employee Rating

always dependable and right there for you. I have been with them forever.They take extra time if needed More

by JACKIESLOTS
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS, Faliceonna Lopez

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May 05, 2023

Metro Toyota responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 02, 2023

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Employee Rating

They did what I asked, can’t ask for mire. No games just honest diagnosis More

by Mjbertaln
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

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May 11, 2023

Metro Toyota responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

May 02, 2023

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Friendly and efficient service I enjoy working with Metro toyota and feel like they explain the services thoroughly More

by noyourbusiness
Recommend Dealer
Yes

Other Employees Tagged: SUSAN BOTTORF

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May 05, 2023

Metro Toyota responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 01, 2023

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Employee Rating

Poor communication with service provider. . Mechanic (s) unable or unwilling to resolve vehicle issues. Service took way longer than expected. More

by doc7959
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chad Higgins, Dawn Bell

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April 28, 2023

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Everything went smoothly and timely, very efficient. Customer service was excellent as well. Thank you More

by lynnavon
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yacek Nazarczuk

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May 05, 2023

Metro Toyota responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 17, 2023

Dealership Rating
Employee Rating

My car service was on 14th April and my front wiper were torn off and I realized on Saturday during rain. This was not the issue before and not sure when they do More

by Harsh
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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