Victory Toyota of Brook Park - Service Center

Routine Maintenance Scheduling was easy. I was promptly and courteously taken care of. The work was satisfactory. The work was done promptly. Any of my concerns were Scheduling was easy. I was promptly and courteously taken care of. The work was satisfactory. The work was done promptly. Any of my concerns were addressed. More

Great prompt and knowledgeable. Service assistant was very friendly. Lounge was very clean and well stocked and comfortable. show room was very clean and prompt and knowledgeable. Service assistant was very friendly. Lounge was very clean and well stocked and comfortable. show room was very clean and sales people were very friendly. More

door rattle fixed the problem and explained work done, also checked to see if work was under warranty. Unfortunately it wasn't. I purchased extended warranty cove fixed the problem and explained work done, also checked to see if work was under warranty. Unfortunately it wasn't. I purchased extended warranty coverage and thought that any needed repairs would be covered. The vehicle was certified and I only put on approximately 1000 miles. More

Keeps Me Coming Back Really love how this service department accommodates their customers. Love how they can provide a rental when the service appointment will take a cou Really love how this service department accommodates their customers. Love how they can provide a rental when the service appointment will take a couple of hours, no interruption to my work day. Service advisers are always courteous. More

They seem to be honest. My treatment at the service department went well. They seem honest to me. They do not often try to sell me parts or service that is not obvious. My treatment at the service department went well. They seem honest to me. They do not often try to sell me parts or service that is not obvious. More

Consistently letting me down So not to long ago I had a recall done on my 2010 Toyota Prius. The transistor had gone bad on me. So I had to spend $250 to get the vehicle towed to So not to long ago I had a recall done on my 2010 Toyota Prius. The transistor had gone bad on me. So I had to spend $250 to get the vehicle towed to metro Toyota in Brook Park. I was told the work would take two weeks. They where kind enough to give me a rental and not charge me while the work was getting done. After getting my car back I noticed one of the plastic covers for the regular car battery was missing. I keep it to myself and wasn't going to worry about it. Then about three weeks later the car showed a engine light and so I take it back in and they want to charge me about $500 to just run a diagnostic test. I was not happy and complained because it was showing the same signs of when the transistor was going bad. So they ended up charging me about $280 after I complain for two days about it. When I finally look at the paperwork for what was wrong they litterly had unplugged and plugged back in as the issue. What the xxxx, you just did recall work on my car and now your telling me the car wasn't put back together right and your going to charge me to fix your mess up! They had no comment for me. So now present day I had taken my car into the shop for 4 new tires and an oil change. They put three stem valve caps on and didn't put one on the fourth one. To top that off they never called me when the work was completed to pock the car up and this was on a saturday and I had to travel for the military that following Monday. Luckily when I got their the sales department was able to help me out. I am very tired of the costly maintenance and this metro Toyotas attention to detail and respect for my property. More

Very Satisfied. Good experience. Helpful and friendly as usual. Was able to use coupon which saved me money. Wait for work to be done was quick. Thank you. Good experience. Helpful and friendly as usual. Was able to use coupon which saved me money. Wait for work to be done was quick. Thank you. More

Rear Brakes. I rated Metro Toyota's service with five stars for the following reasons: 1. They were helpful in making my appointment fit my budget and time. I rated Metro Toyota's service with five stars for the following reasons: 1. They were helpful in making my appointment fit my budget and time. 2. They took the time to explain the reason the work needed to be done. 3. They were prompt in keeping to the scheduled time for service. 4. The service representatives answered any additional questions that I had. I have learned that the service representatives will go out of their way to help the customer feel at ease about service when it is needed. More

Confusing I changed oil (synthetic one) there and it supposed to last one year or 10,000 miles. However, I was scheduled to have another oil change in less tha I changed oil (synthetic one) there and it supposed to last one year or 10,000 miles. However, I was scheduled to have another oil change in less than 4000 miles. Not sure what oil they put in my car. More