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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 28, 2019

He is nice person and explain what Imy car need to be done. My car is very good check up and I told him that I am deaf cuz I am deaf. he said no plm. I was happy that everything is good shape. More

by VAC0304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Victory Toyota of Brook Park responded

Thank you for your kind words for our Service Department! We appreciate you!

October 24, 2019

Toyota They were very helpful and preformed all maintenance on my vehicle well and on time. I will return to this dealership for all my service needs.. More

by RCHIKIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Oct 29, 2019 -

Victory Toyota of Brook Park responded

Thank you for your kind words & 5-stars for our Service Department! We appreciate you!

October 22, 2019

Horrible team of service providers. Oil change was not done to vehicle speciation. 3 days after service was performed road side assistance was required for a dead battery. One month aft More

by littlemamacolling
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris the service manager, Maggie Colan
Oct 22, 2019 -

Victory Toyota of Brook Park responded

Very Sorry that you had trouble. The day of your service the battery tested good on test that is performed on every vehicle. we did make a mistake and im am very sorry for that . i checked the owners manual and there are two types of oil options for you vehicle and we did use the right oil but we did not fill your to the proper level and for that again i am very sorry.

October 21, 2019

Perfect from start to finish Metro Toyota started by making sure I knew exactly what needed to be done and more importantly what did NOT need to be done. They diagnosed a problem More

by EBERKO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schneider
Oct 21, 2019 -

Victory Toyota of Brook Park responded

Thank you for your wonderful, 5-star review for our Service Department. We appreciate you!!!

October 21, 2019

Expensive oil change I had an oil changed scheduled but started taking to Sam. I still had 6 months left it on my lease but i was able to leave with a new vehicle!! More

by M.ALVADO
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Victory Toyota of Brook Park responded

Thank you for the amazing review! We appreciate your kind words for Sam. Enjoy your new Toyota!

October 18, 2019

Metro Toyota service department is top notch Very good overall experience. Not too long,reasonable cost and nice customer waiting area. Service rep explained everything that was done very well an More

by RAYRIB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Oct 19, 2019 -

Victory Toyota of Brook Park responded

Thank you for your 5-star review! We appreciate you taking the time to share your experience! Thanks again for choosing Metro Toyota.

October 18, 2019

Two Thumbs Up! This was my second scheduled maintenance visit. Easy scheduling online. Welcomed to the service area by the staff. Checked in immediately. Comfort More

by gmatejka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Sweeney
Oct 19, 2019 -

Victory Toyota of Brook Park responded

Thank you for your "thumbs up" review! We appreciate your kinds words for our Service Department. You're the best!

October 17, 2019

Happy I’m very Happy I came to Toyota Katrina brown is very friendly and she is very professional, I can’t complain they handled me the right way and there More

by PABON.ISABEL31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Budziak, Katrina Brown
Oct 17, 2019 -

Victory Toyota of Brook Park responded

Thank you for your 5-star review!! We appreciate your feedback!

October 16, 2019

Oil Change and tire rotation completed in under 1.25 hours. Service team is very efficient and if you use coupons you can have prices comparable to non-deale More

by gtbias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Oct 17, 2019 -

Victory Toyota of Brook Park responded

Thank you for your feedback!

October 15, 2019

service Unfortunately the service department could not resolve my issue. The problem lies with poor technology on Toyota's part. I phone works perfectly in m More

by hopehopeml
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Oct 17, 2019 -

Victory Toyota of Brook Park responded

Thank you for your 5-star review. We appreciate your feedback.

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