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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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March 07, 2019

Shimmy on Sienna The Service Dept. did an excellent job. They got me in and out of there quickly with the problem fixed. I have had great service every time I had More

by ricweb71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2019 -

Victory Toyota of Brook Park responded

Thank you for the "Shimmy" shiny review!!! We appreciate your kind words for our Service Department. We are delighted you had a great visit! Thanks for sharing your experience, you've made our day!

March 05, 2019

Excellent service Service was great, quick, and knowledgeable. Coffee area and bathrooms were clean. I will always take my car here, and plan on buying new tires soon! More

by megtheodore93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Victory Toyota of Brook Park responded

WOW! Thanks for the excellent, 5-star review! We appreciate you taking the time to share your Service Department experience. You're the best!

March 05, 2019

My Toyota Service I had an oil change, tire rotation and a recall issue. The service took about 2 1/2 hours so I was able to leave my car and run some errands until I More

by OTMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Mar 05, 2019 -

Victory Toyota of Brook Park responded

Thank you for your kind review! We appreciate your feedback and would like to thank you for choosing Metro Toyota again and again. You're the best!

March 05, 2019

Fastest service ever! Service staff is amazing. Took my Rav 4 in for the 10,000 mile maintenance which detailed oil change, checking fluids, rotating tires, etc. Was out of More

by KEVBASSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Proctor, Maggie Colan, Sarah Byrne
Mar 06, 2019 -

Victory Toyota of Brook Park responded

Thank you for your 5-star review for our Service Department. We appreciate your feedback. We love that you continually choose Metro Toyota for your Service needs!! You're the best.

March 04, 2019

Always great service I always get great service at Metro Toyota. Scott is very friendly and listens to my concerns. Yacek was nice to work with when I purchased my new C More

by JHARRIS1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma (don't know her last name) - She is EXCELLENT!!
February 28, 2019

Excellent customer service again couldn't be more happier,had issues with large oversized tundra tire and they handled it for me with no problem, curtious staff and helpful in s More

by JAHMOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

Victory Toyota of Brook Park responded

Thank you for your "excellent customer service" review! We are delighted you a great Service Department visit! We appreciate you. Thanks again!

February 25, 2019

Routine maintenance Maintenance was completed in thorough and timely manner. All employees were very friendly and the waiting area is comfortable. Would definitely recomm More

by Rav4owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rupert
Feb 25, 2019 -

Victory Toyota of Brook Park responded

WOW! Thank you for your kind words for our Service Department and our Dealership! We appreciate your feedback!

February 24, 2019

A efficient winning team. I brought my car in and it took approximately 25 minutes to complete my Toyota care. I love bringing my car here, I feel that it’s a great privilege More

by acafarella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2019 -

Victory Toyota of Brook Park responded

Thank you for your kind words for our Service Department! We appreciate you sharing your experience.

February 23, 2019

Terrific diagnosis. Quick repair. Good price. Came in for tire rotation. Check showed rear brake pad had been sticking and was metal-to-metal. Was fixed within about an hour to hour and a half at More

by cloudofmystery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Victory Toyota of Brook Park responded

Thank you for your awesome review! We appreciate your feedback and we are delighted our Service Department took great care of you and your Toyota!

February 23, 2019

Excellent!! I purchased my 2012 Camry at Metro Toyota and I can say, I'm very impress with the all around service provided by Metro personnel. I been servicing my More

by Leon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken the driver, Mike Ferrett
Feb 23, 2019 -

Victory Toyota of Brook Park responded

WOW! Thank you for your "Excellent", 5-star Service Department review! We appreciate you taking the time to share your experience.

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