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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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December 03, 2018

Low tire light Came in with a low tire light and Sarah was awesome got me right in And found out that I just needed air tire was fine More

by DJHARRIS8891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Dec 03, 2018 -

Victory Toyota of Brook Park responded

Thank you for your excellent, 5-star review! We appreciate your feedback!

December 03, 2018

Recall and oil change in quick time I received a reminder call that there were two recalls on my '17 Prius. When I scheduled that appointment, I scheduled an oil change for the same time More

by Baddo
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind words for our Service Department! We appreciate your feedback!

December 02, 2018

Fast-Precise-Vehicle maintenance Prompt fast service, shuttle driver polite & professional... Great Job... bring “All” of my Toyota vehicles to this Dealership regardless of the year More

by VIVOLO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken shuttle Driver
Dec 03, 2018 -

Victory Toyota of Brook Park responded

WOW!!! Thanks for the amazing review! We appreciate you taking the time to share your Service Department experience, you made our day! Thanks again for choosing Metro Toyota, you are awesome!

November 30, 2018

Awesome Was able to get the appointment I needed, Mike Hanna (from Service) got back to me quickly as to the problem and the cost. Service completion timely, More

by LEVCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Victory Toyota of Brook Park responded

Thanks for the "Awesome" review! We are happy everything was quick and efficient, we know your time is valuable! Thanks again for choosing Metro Toyota, we appreciate you!

November 30, 2018

Prompt Let me come in early, service took Exactly how long they said it would, service waiting area was pleasent - free coffee, tables to work at, TVs More

by STEVENB.WHEELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Dec 03, 2018 -

Victory Toyota of Brook Park responded

Thank you for the nice review! We are delighted we could offer prompt service and a comfy spot for you to work! Thanks for sharing your experience, we appreciate you!

November 30, 2018

great service this is a good place with good people always treat you right and very good service plus the snack bar is delicious overall great place to service or b More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Victory Toyota of Brook Park responded

Thank you for the "great service" review!! We appreciate your feedback, you made our day!

November 29, 2018

Positive, pleasant, and confidence in the work that was perf Great people, courteous, helpful, always feel like the people who are working at this Toyota facility honestly care about me and my satisfaction. I ha More

by ALANWAGNER1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma , Stephanie Talbot
Nov 30, 2018 -

Victory Toyota of Brook Park responded

Thank you for the 5-star review! We appreciate your kind words for our Dealership. You're awesome!

November 29, 2018

Second Trip An honest error was made by a service technician which was corrected at no charge. I was glad I returned to service with my car's issue. Thank you t More

by sjones25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Nov 30, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind review! We appreciate your feedback!

November 28, 2018

80,000 Miles maintenance I have been extremely satisfied with my 2013 Toyota Corolla and the service I receive at Metro Toyota! My car has been a reliable mode of transportat More

by RATS44145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Victory Toyota of Brook Park responded

Thanks for the excellent review, your kind words for our Service Department made our day! You're the best!

November 28, 2018

Average Oil change and rotation done as expected but no car wash or other extras you get when you first purchase a vehicle. Transactional experience. Averag More

by relrick1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Colan
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