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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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November 14, 2018
High grade service My service is always on time, I'm informed and kept abreast of what is going on. I've gotten my 2 Tacomas serviced at Metro since 2001 by Ron Strba, a My service is always on time, I'm informed and kept abreast of what is going on. I've gotten my 2 Tacomas serviced at Metro since 2001 by Ron Strba, an outstanding mechanic! I fully trust what Ron recommends and the great work he does. More
by BtheFierce
Verified Customer
November 13, 2018
Multi-point inspection / oil change At check-in, the first verbal communication with my representative, Sarah, was that this was my last "complimentary service". After a brief routine ca At check-in, the first verbal communication with my representative, Sarah, was that this was my last "complimentary service". After a brief routine canned-verbal exchange, I directed myself to the customer service lounge while my vehicle was being serviced. When my vehicle was ready, I received a phone call from Sarah, not an in-person communication, notifying me that me vehicle was ready. When I finally found Sarah behind her desk in the service garage, she promptly handed my keys over with a quick, "you're all set", and returned to her computer. As is my custom, I had questions regarding the future recommendations and maintenance of my vehicle. Sarah was much engaged with her computer and made me feel intrusive with the maintenance questions I interrupted her with. My persistence obligated her to print me a 1-page service maintenance fee schedule. I left the dealership with no clear service plan for care of my 2017 Corolla. I would prefer to continue service at the dealership of purchase, but feel that my needs may best be served elsewhere. More
by Ms. Janson
Employees Worked With
Sarah Byrne
November 13, 2018
Great Service Dom was a great, was very clear in what needed to be done. Metro is the best for service and buying! Great Staff, will recommend! Dom was a great, was very clear in what needed to be done. Metro is the best for service and buying! Great Staff, will recommend! More
by DAVID.CHADOWSKI
Employees Worked With
November 13, 2018
Customer Service You have a wonderful staff, especially Dominic Theodore who was extremely helpful to me. Also, Gina who helped me with my rental car. I don't know he You have a wonderful staff, especially Dominic Theodore who was extremely helpful to me. Also, Gina who helped me with my rental car. I don't know her last name. She was wonderful! Kind and helpful. I was a basket case and both of them were so kind to me. I cannot thank them enough! More
by karen.fahey
Employees Worked With
Other Employees :
Gina, I don't know her last name (helped me with rental vehicle)
November 13, 2018
Excellent service Maintenance appointment was quick considering how busy it was on a Friday. Employees were informative and very polite. Seems like a very nice place in Maintenance appointment was quick considering how busy it was on a Friday. Employees were informative and very polite. Seems like a very nice place in the area... More
by evanelberfeld
Employees Worked With
Chris Shillinger
November 12, 2018
service Outstanding service. I feel confident my car is safe and road-ready when they are done. Clean and efficient, no wasting time. Friendly, professional s Outstanding service. I feel confident my car is safe and road-ready when they are done. Clean and efficient, no wasting time. Friendly, professional staff. Very convenient location. More
by eb4925
Employees Worked With
November 12, 2018
Service on 2015 Avalon Scott Barrier was very professional and courteous! Always take my car in for service at Metro Toyota! Staff at Metro Toyota are very friendly! Thank y Scott Barrier was very professional and courteous! Always take my car in for service at Metro Toyota! Staff at Metro Toyota are very friendly! Thank you! More
by jellenlund03
November 12, 2018
Efficient, quick service with a great customer experience. Always great customer service from the staff with helpful guidance on car issues and no pressure to add service that can be delayed until a later date Always great customer service from the staff with helpful guidance on car issues and no pressure to add service that can be delayed until a later date. More
by kdowning0
Employees Worked With
Maggie Colan
November 09, 2018
Very professional and efficient I have been using the dealer since 2006 for most car repairs (aside from occasional oil changes and tire rotations do myself). I have always found th I have been using the dealer since 2006 for most car repairs (aside from occasional oil changes and tire rotations do myself). I have always found them to be extremely professional both when dealing with me and my cars. The car service has always been done quickly and efficiently. More
by cloudofmystery
Employees Worked With
November 08, 2018
Loving it Great service. Joe talked me through everything he was dpi.g and what needed to be done. Answered all.my questions. Felt comfortable with him working Great service. Joe talked me through everything he was dpi.g and what needed to be done. Answered all.my questions. Felt comfortable with him working on my car More
by SALSR
Employees Worked With
