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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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November 03, 2018
Remote start fob I misplaced the fob for my remote start in September. I called and was told it could be replaced. When I went in for service, I was told that the part I misplaced the fob for my remote start in September. I called and was told it could be replaced. When I went in for service, I was told that the part could not be replaced and was offered to have a new remote system installed. I went back in to get the make and model of the remote system so I could search for a replacement myself and was told they did have the item I needed but the tech did not know how to program it. Josh said he'd call me on Monday 10-29, no one did. I called on Wednesday 10-31 and was told I could come in anytime to have the remote programed. The service dept. needs to get on the same page as far as what product are available. Because of my trouble Jim waived my service fee. More
by RAP0925
Verified CustomerEmployees Worked With
Chris Shillinger
November 03, 2018
needed service Best oil change - ever Followed instructions verbatim Offered to provide other recommended service items I will do this again as the cost was rea Best oil change - ever Followed instructions verbatim Offered to provide other recommended service items I will do this again as the cost was reasonable Thanks guys More
by CCKM
Employees Worked With
Maggie Colan
November 02, 2018
Charged Enenthough I bought 4 tire from metro,she was charging me for rotation Also there is oil change special for $50 but she char ged me regular price.w Enenthough I bought 4 tire from metro,she was charging me for rotation Also there is oil change special for $50 but she char ged me regular price.when I noticed and call back in 30 min after I left metro and leave msg for her,she hasn't call me back yet. More
by SHAILESH2
Employees Worked With
Maggie Colan
November 02, 2018
Service for Rav 4 I always receive good service at Metro Toyota. Service team is always courteous and helpful. They are helpful if I have questions or concerns of any I always receive good service at Metro Toyota. Service team is always courteous and helpful. They are helpful if I have questions or concerns of any kind. More
by WSZCZ
Employees Worked With
Maggie Colan
November 01, 2018
Best customer service ever! Metro Toyota is best in car sales, automobile service and customer service. They treat all customers equal and aim to keep you as a customer and not Metro Toyota is best in car sales, automobile service and customer service. They treat all customers equal and aim to keep you as a customer and not just your money. I have owned cars for over 30 years and this has been the best experience I have ever had with a car dealership. More
by rodrigo7
Employees Worked With
Other Employees :
Stephanie Talbot, Sarah Byrne
November 01, 2018
Great as alwaays I had an afternoon appointment and as always aa. very nice service man took care of me and his name was Dominic. Very friendly and when my car was r I had an afternoon appointment and as always aa. very nice service man took care of me and his name was Dominic. Very friendly and when my car was ready, and it was raining outside and I have trouble walking because I am having a knee replacement soon, so he had them bring my car into the drop off area so I wouldn't t have to walk outside in the rain. They are all very friendly their at Metro Toyota. I have been coming their for the pastt 15 years and the service has always been great. More
by CAROL1942
Employees Worked With
October 31, 2018
Satisfying Why do you have to make an appointment for a certain time to bring your car in when you have to wait all day to get it back? Why do you have to make an appointment for a certain time to bring your car in when you have to wait all day to get it back? More
by joesed1
Employees Worked With
October 31, 2018
Great service Friendly people who remember you and take good care of your car and respect your time. Always take care of any concerns and at an affordable price. Al Friendly people who remember you and take good care of your car and respect your time. Always take care of any concerns and at an affordable price. All work done is top notch. More
by TOTH.RJ.ME
Employees Worked With
Stephanie Talbot
October 31, 2018
An excellent morning at Metro's Service De[p't I have purchased several Toyota Camry's at Metro Toyota. I have used their service department for years. I have never experienced a problem and my las I have purchased several Toyota Camry's at Metro Toyota. I have used their service department for years. I have never experienced a problem and my last visit was no different. I came to Metro for the 70,000 mile service on my Camry. I was greeted very courteously and directed to Stephanie Talbot. She was knowledgeable and friendly. She asked about my requests and directed me to the lounge. The coffee in the lounge was very good. After a short while, Stephanie came to tell us that the technician had recommended 2 additional services. One was more important than the other so I selected that one. She said it would be an additional 45minutes. It did and everything was fine with my car. As usual, Metro's service was great. I would recommend both the sales and service at Metro! More
by BASBUD
Employees Worked With
Stephanie Talbot
October 30, 2018
Maybe I didn’t like the fact that everyone car was clean except mine he put the floor matte in the trunk of my car and left it there I had to look for it an I didn’t like the fact that everyone car was clean except mine he put the floor matte in the trunk of my car and left it there I had to look for it and I pay for the service it not like it was free overall it was a bad experience More
by TBEAVOGUI
Employees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
