Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,993 Reviews of Victory Toyota of Brook Park - Service Center
Sort by
October 19, 2018
Very satisfactory The service was good, however it took a little longer than expected and estimated. The waiting area, however, was nice, clean and cozy which allowed The service was good, however it took a little longer than expected and estimated. The waiting area, however, was nice, clean and cozy which allowed me to accomplish a lot while waiting. More
by tanechkav
Verified CustomerEmployees Worked With
Maggie Colan
October 19, 2018
Service Everyone was very pleasant and professional to deal with. Had the opportunity to look at the new models. I will be back to visit in the future. Everyone was very pleasant and professional to deal with. Had the opportunity to look at the new models. I will be back to visit in the future. More
by jack53
October 18, 2018
Taking care of their customers I had the Service for my car scheduled in the morning. Something came up and I needed dropped off at home. The person I was dealing with went out of I had the Service for my car scheduled in the morning. Something came up and I needed dropped off at home. The person I was dealing with went out of his way to make sure I got home. This is one of the many reasons I still go there. I do not know The name of The driver but he was polite and very professional. Metro is lucky to have both of these fine young men working for them. The car service was done well and completed on time. Thank you. More
by RICK.KLONOWSKI
Employees Worked With
October 18, 2018
Great service I had the oil, fluids, and tire rotation done on my van in 45 minutes. Great experience. Would recommend to anyone. Friendly, efficient, and very p I had the oil, fluids, and tire rotation done on my van in 45 minutes. Great experience. Would recommend to anyone. Friendly, efficient, and very professional. More
by doctor
Employees Worked With
October 17, 2018
Would not stand behind service part (rotors) defective. I am very disappointed with the Service Manager for not replacing defective brake rotors which rusted causing grinding problems. There is less than 8, I am very disappointed with the Service Manager for not replacing defective brake rotors which rusted causing grinding problems. There is less than 8,000 miles on these. I paid well over $900 last Sept. 2017 for a complete brake rotor and pad replacements there at Metro because I wanted original OE product. Normal brake job elsewhere run $700 - $800. Now the excessive rust on the rotors in 11 months caused issues on the rear wheels. This car is parked in my garage every night so it does not sit out. I use the car everyday. I have purchase 4 Toyotas at Metro and get them mostly serviced there. Very disappointed in not getting enough goodwill to cover the replacement of defective service product. I will not get any of my Toyotas serviced there with this type of customer loyalty. May consider Hondas in the future new purchases. More
by JMBLEECE
Employees Worked With
Service Manager there yesterday afternoon who would not give Maggie any wiggle-room. Not her fault., Maggie Colan
October 17, 2018
I got ripped off I went in with a check engine light. they diagnosed the problem to be the catalytic converter. they charged me $1000 for an aftermarked converter. I went in with a check engine light. they diagnosed the problem to be the catalytic converter. they charged me $1000 for an aftermarked converter. I researched the cost of this part and the most expensive one I could find was $500. so the dealership doubled the price of the part. after labor and taxes I was out $1500. I will never take my car to this dealership again. they are a rip off. More
by tomtoth0
October 16, 2018
Trustworthy & Thoughtful service advisors Worked with Dominic Theodore - very professional and energetic. He was able to build a trust relationship, which I find very important when dealing w Worked with Dominic Theodore - very professional and energetic. He was able to build a trust relationship, which I find very important when dealing with dealerships. Jeremy TorresI was also quick with his turnaround time. Will go back later to change my tires. More
by STAKI
Employees Worked With
October 15, 2018
Maintenance Scott in the Service department was a huge help. He listened and made sure all our needs were taken care of and let us know as soon as our car was do Scott in the Service department was a huge help. He listened and made sure all our needs were taken care of and let us know as soon as our car was done. Thanks! More
by LLOYDRHONDA3
Employees Worked With
October 15, 2018
Time management I scheduled an appointment for 2:30 but wasn't seen until 330 and didn't leave until 430. No reason at all for it to take so long. I understand there' I scheduled an appointment for 2:30 but wasn't seen until 330 and didn't leave until 430. No reason at all for it to take so long. I understand there's vehicles before mine but if I leave work to come up there for an appointment dont take your time I'm tryna get money too. Missed out on lots of money coming up there to sit in your waiting room for 2 and half hours. More
by STEVENrw
Employees Worked With
Maggie Colan, Stephanie Talbot, Sarah Byrne
October 14, 2018
oil, filter, lube, tire rotation, safety inspection My wife had to wait nearly 2 hours for a simple oil change, filter, lube, tire rotation, and safety inspection. This service normally is about one ho My wife had to wait nearly 2 hours for a simple oil change, filter, lube, tire rotation, and safety inspection. This service normally is about one hour. In addition, she noticed new service customers come and go while she was still waiting. And no one bothered to tell her that there was some kind of delay. Disappointing. More
by HLPATTERSON
Employees Worked With
Stephanie Talbot
