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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 19, 2018

Very satisfactory The service was good, however it took a little longer than expected and estimated. The waiting area, however, was nice, clean and cozy which allowed More

by tanechkav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Oct 19, 2018 -

Victory Toyota of Brook Park responded

Thank you for your feedback! We appreciate you!

October 19, 2018

Service Everyone was very pleasant and professional to deal with. Had the opportunity to look at the new models. I will be back to visit in the future. More

by jack53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Talbot
Oct 19, 2018 -

Victory Toyota of Brook Park responded

Thanks Jack53! We appreciate your kind words and look forward to your future visit!

October 18, 2018

Taking care of their customers I had the Service for my car scheduled in the morning. Something came up and I needed dropped off at home. The person I was dealing with went out of More

by RICK.KLONOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2018 -

Victory Toyota of Brook Park responded

Thank you Rick! We appreciate your excellent, 5-star review for our Service Department! We know your time is valuable and we are always happy to accomodate in any way we can! Thank you for choosing Metro Toyota! You're the best!

October 18, 2018

Great service I had the oil, fluids, and tire rotation done on my van in 45 minutes. Great experience. Would recommend to anyone. Friendly, efficient, and very p More

by doctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2018 -

Victory Toyota of Brook Park responded

Thank you for your great 5-star review of our Service Department! We appreciate you taking the time to share your experience! You are awesome!

October 17, 2018

Would not stand behind service part (rotors) defective. I am very disappointed with the Service Manager for not replacing defective brake rotors which rusted causing grinding problems. There is less than 8, More

by JMBLEECE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager there yesterday afternoon who would not give Maggie any wiggle-room. Not her fault., Maggie Colan
October 17, 2018

I got ripped off I went in with a check engine light. they diagnosed the problem to be the catalytic converter. they charged me $1000 for an aftermarked converter. More

by tomtoth0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Rupert
October 16, 2018

Trustworthy & Thoughtful service advisors Worked with Dominic Theodore - very professional and energetic. He was able to build a trust relationship, which I find very important when dealing w More

by STAKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Victory Toyota of Brook Park responded

Thank you, Staki, for your kind review! We appreciate your feedback! Thanks again for choosing Metro Toyota!

October 15, 2018

Maintenance Scott in the Service department was a huge help. He listened and made sure all our needs were taken care of and let us know as soon as our car was do More

by LLOYDRHONDA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Victory Toyota of Brook Park responded

Thanks for your kind Service Department review. We appreciate your feedback!

Oct 18, 2018 -

Victory Toyota of Brook Park responded

Thank you for your nice review for Scott Barrier and our Service Department! We appreciate your feedback!

October 15, 2018

Time management I scheduled an appointment for 2:30 but wasn't seen until 330 and didn't leave until 430. No reason at all for it to take so long. I understand there' More

by STEVENrw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan, Stephanie Talbot, Sarah Byrne
October 14, 2018

oil, filter, lube, tire rotation, safety inspection My wife had to wait nearly 2 hours for a simple oil change, filter, lube, tire rotation, and safety inspection. This service normally is about one ho More

by HLPATTERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
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