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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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October 02, 2018
Metro Toyota is great Quick, easy 30,000 mile service at Metro Toyota. Thank you to Mike Hana! I will be back for the 35,000 mile service. Cheers! Quick, easy 30,000 mile service at Metro Toyota. Thank you to Mike Hana! I will be back for the 35,000 mile service. Cheers! More
by jackthet
Verified CustomerEmployees Worked With
October 01, 2018
50 k oil change Great customer service at Metro Toyota. They really take care of your auto and check everything thoroughly...and keep you informed of any possible fut Great customer service at Metro Toyota. They really take care of your auto and check everything thoroughly...and keep you informed of any possible future items that you will need to address. More
by LBYERS1
Employees Worked With
October 01, 2018
Scott (service rep) is great The service is efficient and friendly. It is always nice when they know your name. And I like when my car is washed which it always is unless I ask ot The service is efficient and friendly. It is always nice when they know your name. And I like when my car is washed which it always is unless I ask otherwise. More
by m.mikolaj
Employees Worked With
September 30, 2018
unexpected surprise While waiting for an oil change on my 2012 Camry a lady came and said that they were looking for some good used Camey's and asked me if I would consid While waiting for an oil change on my 2012 Camry a lady came and said that they were looking for some good used Camey's and asked me if I would consider trading mine if I had enough equity in it. I said "sure". But I had my doubts. After looking at the numbers and appraiseing my car she introduced me to a sales rep named Sam Ibrahim. Sam was very pleasant to do business with. He showed me some Cameys. He never pressuring me. He showed me my options. And I chose the Camry LE. And I drove it home a few hrs later. All of the staff we wonderful .. But Sam was exceptional. I am very pleased with my 2018 Camry .. I just wished I hadn't put new tires on the old one.. but like I said .. this was totally unexpected .. More
by PATELLIOTT56
Employees Worked With
Other Employees :
I can't remember the nice lady's name who got the ball a rolling and I'm not sure if the person who helped in financing. But both were a pleasure to deal with. All were 5 stars, Dan Schneider
September 29, 2018
50k and rolling on. This was my last prepaid service. Will always continue to use Metro service as we have for the last 25 years. Always have done a fine job of servicing This was my last prepaid service. Will always continue to use Metro service as we have for the last 25 years. Always have done a fine job of servicing all our cars. More
by tomneedham0
September 29, 2018
Keep the good work up. My wife and I have been dealing with Metro Toyota for the last 15 years. We have been very happy with the service and friendly people who work there; My wife and I have been dealing with Metro Toyota for the last 15 years. We have been very happy with the service and friendly people who work there; it's a great place to deal with. More
by BUDFLEA
Employees Worked With
September 29, 2018
Good service efficiently done This is my third RAV4 and I've always used Metro Toyota for service. I prefer to wait and have been pleased with the time my visits have taken. Now This is my third RAV4 and I've always used Metro Toyota for service. I prefer to wait and have been pleased with the time my visits have taken. Now Metro has introduced Express Service for things like routine maintenance appointments. I took my car in for its 5000 mile maintenance and it was done in less than half an hour....I didn't even have time to finish my cup of coffee!! More
by Chipper's Mom
Employees Worked With
Sarah Byrne
September 29, 2018
"Maintenance with a smile" Very professional staff. My maintenance service is great, no long waits. I am a very proud owner of a 2017 Corolla, and a fan for life! Very professional staff. My maintenance service is great, no long waits. I am a very proud owner of a 2017 Corolla, and a fan for life! More
by DEEA101
Employees Worked With
I dont remember who I had contact with in the service dept. They are all great.
September 27, 2018
Regular service Service light went on and I knew it was time to get in to the dealership for my service. Joe Rogers was very personable and knowledgeable. I felt li Service light went on and I knew it was time to get in to the dealership for my service. Joe Rogers was very personable and knowledgeable. I felt like my vehicle was in good hands. More
by MUIMAL96
September 27, 2018
Disappointed a little & surprised Brought my NEW car in for it's second scheduled maintenance. Did it at lunch time and waited in lobby. All was great except I realized they didn't w Brought my NEW car in for it's second scheduled maintenance. Did it at lunch time and waited in lobby. All was great except I realized they didn't wash the car. I called the next day to confirm that was a standard. I got an apology and bring the car back and they would wash it. Disappointed that such a basic part of the maintenance process wasn't done. Makes me always wonder what else wasn't done. Was also suggested to me that one of my filters needed to be changed out. I kind of shake my head at that one being the car has less than 13K miles on it. But most disappointing was the lack of follow through on the lack of a car wash. More
by Lisa B
Employees Worked With
Other Employees :
Do not know the employee I worked with. Just put a random one to complete the survey.
