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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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August 18, 2018
Fast Express Care I was in just after 7 AM and was out before 8 AM for routine 20,000 mile service. Staff was very courteous and the morning pastries delicious. I was in just after 7 AM and was out before 8 AM for routine 20,000 mile service. Staff was very courteous and the morning pastries delicious. More
by Baddo
Verified Customer
August 17, 2018
Unhelpful. Most of the people I dealt with were Unprofessional and unfriendly. I would not go back. I knew I'd regret buying from a dealer. Most of the people I dealt with were Unprofessional and unfriendly. I would not go back. I knew I'd regret buying from a dealer. More
by Joseddy1
Employees Worked With
Dan Schneider, Stephanie Talbot
August 17, 2018
My Service Representative Joe I have been with Metro Toyota for over 25 years. Joe is my Serviceman and has always been very knowledgeable, pleasant and an excellent representation I have been with Metro Toyota for over 25 years. Joe is my Serviceman and has always been very knowledgeable, pleasant and an excellent representation of quality service. He keeps us well informed with what’s best for our vehicles at all times. And now he offers the same excellent service to my 25 year old college daughter. We as a family trust Metro Toyota because we trust Joe! Thank you Joe! More
by IMCATT98
Employees Worked With
August 16, 2018
High quality job - as usual Metro always does a high quality job, that's why I always have my service still done there. Yes - you can find a cheaper alternative probably; but Me Metro always does a high quality job, that's why I always have my service still done there. Yes - you can find a cheaper alternative probably; but Metro's prices are fair, and the quality is always A+. Their technicians are experts on Toyotas, the job is always down on time, and there have never been any issues afterwards. More
by Nick G
Employees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot
August 16, 2018
Outstanding service! Great service and VERY nice team! Only critique that subtracted a star would be to automatically put a keyring (toyota gratuitous marketing!) on my n Great service and VERY nice team! Only critique that subtracted a star would be to automatically put a keyring (toyota gratuitous marketing!) on my new fob. It was hard for me to do and I was afraid I would break it when putting it on... Marty Schneider was not there the day my car got serviced, but he is always an A+ in all aspects of care and TLC for my car/our family. I am forever grateful! More
by ROMEE
Employees Worked With
Marty Schneider
August 15, 2018
Very disappointed!!! I had my tires rotated and an oil change only to come home to the mailer coupon! I am very disappointed that you charged us the full price. You knew t I had my tires rotated and an oil change only to come home to the mailer coupon! I am very disappointed that you charged us the full price. You knew the coupon was out there. I have been a Faithful Toyota person for years. Kathy Pritchett More
by KPRITCHETT772
Employees Worked With
Not sure who checked us in, Stephanie Talbot
August 15, 2018
Semi-annual service check I forgot I made the appointment, but was emailed a reminder a few days before which was great. I needed to change the time, but the online system woul I forgot I made the appointment, but was emailed a reminder a few days before which was great. I needed to change the time, but the online system wouldn't let me; however, I called and they changed it within minutes. I arrived about 10 minutes early and was told it would take about an hour -- which it did, so it was what I expected then. Only complaint is that I asked if they would clean my car too (and they said yes), but they didn't and it was already parked outside when they called me out so I didn't want to drive it back in and wait longer. More
by JKW57
Employees Worked With
I don't remember their names-- one gentleman who checked me in and one lady who worked on the computer with me.
August 15, 2018
Great,fast,service. They are very friendly and courteous. Nice waiting room with coffee and tv’s.We were in for scheduled service which was done in 45 minutes. They are very friendly and courteous. Nice waiting room with coffee and tv’s.We were in for scheduled service which was done in 45 minutes. More
by bobel
Employees Worked With
Stephanie Talbot
August 15, 2018
Excellent service!!!!!!! I never have to worry about my car - Metro is proactive with service - extremely polite - the wait is short-and I trust them, Trust is the biggest fa I never have to worry about my car - Metro is proactive with service - extremely polite - the wait is short-and I trust them, Trust is the biggest factor. Quality work + Trust! They keep me safe. More
by KATEHKASH
Employees Worked With
August 14, 2018
Quick service I called on a Thursday they got me in the next day. This was at a time that I needed due to work. I had a few minor issues but still needed addressed. I called on a Thursday they got me in the next day. This was at a time that I needed due to work. I had a few minor issues but still needed addressed. They quoted me a good price and got the job done fast and cheaper than expected. I would be willing to return for a more service if my car ever needed it!! More
by WAHOOGREEN
Employees Worked With
