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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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August 18, 2018

Fast Express Care I was in just after 7 AM and was out before 8 AM for routine 20,000 mile service. Staff was very courteous and the morning pastries delicious. More

by Baddo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephanie Talbot, Sarah Byrne
Aug 21, 2018 -

Victory Toyota of Brook Park responded

Thanks, Baddo, for the excellent review! We know your time is valuable and we are happy we could be so quick for you!

August 17, 2018

Unhelpful. Most of the people I dealt with were Unprofessional and unfriendly. I would not go back. I knew I'd regret buying from a dealer. More

by Joseddy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Schneider, Stephanie Talbot
Sep 13, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to review your experience with our dealership. We are sorry that we did not meet your expectations. We would love to speak to you. Please contact a manager to discuss where we went wrong.

August 17, 2018

My Service Representative Joe I have been with Metro Toyota for over 25 years. Joe is my Serviceman and has always been very knowledgeable, pleasant and an excellent representation More

by IMCATT98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2018 -

Victory Toyota of Brook Park responded

WOW!!! Thanks you so much for the AWESOME 5-STAR Review! We are thankful for customers like you and are happy we continue providing quality service to you and your family. Thanks again for choosing Metro Toyota, we are glad to have you as a part of our family!

August 16, 2018

High quality job - as usual Metro always does a high quality job, that's why I always have my service still done there. Yes - you can find a cheaper alternative probably; but Me More

by Nick G
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Stephanie Talbot
Aug 16, 2018 -

Victory Toyota of Brook Park responded

Thanks Nick G! We appreciate the 5-stars and for you taking the time to share your experience with our Service Department. We are happy you are happy! Thanks again for choosing Metro Toyota!

August 16, 2018

Outstanding service! Great service and VERY nice team! Only critique that subtracted a star would be to automatically put a keyring (toyota gratuitous marketing!) on my n More

by ROMEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Schneider
Aug 16, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind words. Marty is wonderful... we're sorry you missed him, but we appreciate your feedback and would like to thank you again for choosing Metro Toyota!

August 15, 2018

Very disappointed!!! I had my tires rotated and an oil change only to come home to the mailer coupon! I am very disappointed that you charged us the full price. You knew t More

by KPRITCHETT772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who checked us in, Stephanie Talbot
August 15, 2018

Semi-annual service check I forgot I made the appointment, but was emailed a reminder a few days before which was great. I needed to change the time, but the online system woul More

by JKW57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember their names-- one gentleman who checked me in and one lady who worked on the computer with me.
Aug 16, 2018 -

Victory Toyota of Brook Park responded

Thanks for the feedback. We appreciate you taking the time to share your experience with us.

August 15, 2018

Great,fast,service. They are very friendly and courteous. Nice waiting room with coffee and tv’s.We were in for scheduled service which was done in 45 minutes. More

by bobel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Aug 16, 2018 -

Victory Toyota of Brook Park responded

We are happy you had such "great, fast service" Thanks for the feedback and the 5-stars!

August 15, 2018

Excellent service!!!!!!! I never have to worry about my car - Metro is proactive with service - extremely polite - the wait is short-and I trust them, Trust is the biggest fa More

by KATEHKASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Victory Toyota of Brook Park responded

WOW! Thanks for all the Metro love. We appreciate your "Excellent" 5-star review and are happy to have you as part of the Metro Family! Thanks again.

August 14, 2018

Quick service I called on a Thursday they got me in the next day. This was at a time that I needed due to work. I had a few minor issues but still needed addressed. More

by WAHOOGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 14, 2018 -

Victory Toyota of Brook Park responded

Thank you for the feedback. We know your time is valuable and we are happy we could get everything handled quickly for you. Thanks again!

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