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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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August 08, 2018

Service Got Air Conditioning to work like new. Scheduled appointment quickly, convienlently and with ease. Wait time was very minimal. Waiting area is very co More

by Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thanks, Howard, for the positive feedback! We are delighted we could take care of everything in a quick, convenient and easy way. We strive for customer satisfaction and we appreciate you! Thanks again!

August 07, 2018

Ver y good Muy buen servicio el personal es muy amable y tienen personas que hablan español .así me puedo comunicar mejor ya que no hablo mucho ingles.eso es mu More

by efrainfalcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Arevalo, Chrissy Calig, Jim Campo, Ken Proctor, Jim Daley, Stephanie Talbot, Sarah Byrne, Miguel Rojas
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Muchas gracias por sus amables palabras. Estamos felices de poder acomodarlo a usted y a la comunidad hispana al contar con un personal que habla español. ¡Te apreciamos! ¡Gracias de nuevo por elegir Metro Toyota!

August 07, 2018

Joe Rogers When ever I come in for service, It is always done properly and timely. If there is a special or coupon out there somewhere, Even if I left mine at ho More

by karentapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Saponari
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thank you, Karen, for the nice review! We appreciate you sharing your Service Department experience with us and we are delighted you are a happy customer! Thanks for choosing Metro Toyota!

August 07, 2018

Wheel Alignment Service was courteous and friendly and car was finished as estimated! Bravo! All service personnel were busy and involved with customers. Waiting area More

by JUNE.ILHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for the positive, 5-star review of our Service Department. We are happy you are a satisfied customer. We appreciate you choosing Metro Toyota! Thanks again!

August 06, 2018

Service Repairs Experienced a little misunderstanding regarding a service coupon. However the situation has been resolved satisfactorily to my benefit and Mr. Wise w More

by JFSTARK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Shillinger
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thanks for the feedback. We appreciate you sharing your experience and we are happy to hear things worked out.

August 06, 2018

Nice area when you have to wait for the car This service center is always well maintained. Chairs are comfortable, coffee, tea and breakfast bakery items are available. It makes the wait less More

by Mahsati13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Aug 09, 2018 -

Victory Toyota of Brook Park responded

We are delighted you enjoy our Service Department and thanks for the nice review. Thank you for choosing Metro Toyota. We appreciate you!

August 06, 2018

Good service The dealership got back to me in a timely manner and I was able to get an appointment the next day. It was unfortunate that the switch went bad right More

by TESELL3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thanks for the "Good Service" review! We are happy we could get you in so quickly! Thank you again for choosing Metro Toyota.

August 04, 2018

No Complaints Does everything quickly, nice place to wait. No complaints. Don't want to have to think about car repairs or the service center, just take it every 5, More

by nmsv11717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thanks for the positive feedback! We are pleased everything went quickly and you were comfortable while you waited. Thanks again.

August 03, 2018

Excellent service. Came into Metro Toyota for routine Oil Change. Service Manager Maggie Colan took care of me. I asked for an experienced Technician to work on my veh More

by BARBARA.KUKAWKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thanks, Barbara, for your "Excellent rating" and 5-star review! We certainly appreciate you taking the time to share your Service Department experience with us. Maggie is great to work with and we are happy you think so too. Thank you again for choosing Metro Toyota, we appreciate you!

August 02, 2018

Always great Service I've always been happy with the service I receive at Metro Toyota. Today was no different. The young man who assisted me to the service desk was ext More

by MOMMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 03, 2018 -

Victory Toyota of Brook Park responded

We are delighted you had such exceptional service. Thanks for taking the time to share your experience. We appreciate you!

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