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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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August 02, 2018

40,000 visit all good It was fast and car was washed !! I love getting coffee and waiting there it is a pleasant environment. I'm glad i got the extended service program ke More

by JALLEN14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Aug 03, 2018 -

Victory Toyota of Brook Park responded

We appreciate your kind words about our Service Department. We are happy you are a happy customer! Thanks bunches... we appreciate you!

August 02, 2018

Very easy Great people to work with in the ownership, sales and service areas. Helpful in every way making the whole experience very simple.... Something not More

by GAETAINTERIORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schneider, Jim Campo, Maggie Colan
Aug 03, 2018 -

Victory Toyota of Brook Park responded

Thanks so much for the 5-stars! We appreciate you sharing your experience and we're happy we keep things simple for you! You're the best!

August 02, 2018

It wasn't the best experience The customer service representative wasn't friendly at all. She was polite enough but with vibes of irritation. The work on the car was done properl More

by tanechkav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
August 02, 2018

Quick and professional My mainatenace took exactly 45 minutes (on the nose with what they told me). Everyone was nice, approachable and professional. The customer lounge is More

by lewis.tricia91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
Aug 03, 2018 -

Victory Toyota of Brook Park responded

Thanks so much for your 5-star review! We know your time is valuable and we are delighted we could service your vehicle in a timely manner. Thanks again!

July 31, 2018

Always great service at Metro Scott in the service department is the best. Have been dealing with him for 20 years and he is always polite, friendly, professional and kind. Great More

by GSF934
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2018 -

Victory Toyota of Brook Park responded

Thank you for your nice words about Scott & our Service Department. We appreciate you taking the time to share your experience. We love our customers and are happy that you are a happy customer! Thanks again!

July 31, 2018

Quick, Affordable, Quality Service I just started taking my 2006 Camry to Metro Toyota. My experience has been GREAT from the minute I pull the car into their service area. I'm checked More

by Camry Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Jul 31, 2018 -

Victory Toyota of Brook Park responded

WOW!!! Thanks so much for your great review of our Service Department. We know your time is valuable and are pleased we could take care of you and your Camry quickly! We're also happy to know you love our great waiting area, because we all love it.. Thanks again for being such a great customer!

July 30, 2018

Professional service every time I've been coming to Metro Toyota for many years and have yet to be disappointed with any one in sales or service. Keep up the good work! More

by TWO2MSINAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review of our Sales and Service Departments. We appreciate you taking the time to share your experience. Thanks for choosing Metro Toyota again and again...We are thankful for you!

July 27, 2018

Excellent service & care Great service every time. only take my cars there!! Everyone is so nice & they tell you up front what is wrong with your car & the price. No hidden More

by PITTMANMACEDONIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2018 -

Victory Toyota of Brook Park responded

Thank you for your nice review! We appreciate your kind words for our Service Department and as always thank you for choosing Metro Toyota.

July 26, 2018

Welcoming and friendly customer service! Maggie greeted me with a smile and listened! I had time constraints and she took the time to make sure I met my next appointment. She was easy to ta More

by alicia.lopez125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jul 26, 2018 -

Victory Toyota of Brook Park responded

Thank you for your feedback! We appreciate you taking the time to share your Service Department experience and are delighted Maggie took such good care of you, she's great! We are thankful for customers like you and want to thank you for choosing Metro Toyota.

July 26, 2018

Repairs,maintenance and recall Every time i need something done (which isn't often), everyone is kind and professional. Work was done in the time stated. I am partially handicapped More

by bfoster8150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jul 27, 2018 -

Victory Toyota of Brook Park responded

Thank you for coming back to Metro Toyota again and again. We are thankful for customers like you and appreciate your kind words for both our Service & Sales Departments.

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