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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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July 25, 2018
Service The choice is yours if you want them to proceed with a repair, never no pressure. My car will be 19 years old next month and I've taken there every y The choice is yours if you want them to proceed with a repair, never no pressure. My car will be 19 years old next month and I've taken there every year. More
by dsilakowski
Verified CustomerEmployees Worked With
July 24, 2018
thanks very helpful, honest, and efficient I would like to thank all involved. Made a difficult situation more than tolerable with expertise and consideratio very helpful, honest, and efficient I would like to thank all involved. Made a difficult situation more than tolerable with expertise and consideration. Thank you More
by wdmarksod
Employees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
July 24, 2018
My issue was not resolved I came in with a tire issue that I had brought in previously and nothing was done once again not happy with Toyota. The tire is not the issue it is so I came in with a tire issue that I had brought in previously and nothing was done once again not happy with Toyota. The tire is not the issue it is something that is causing the tires to wear/cup. More
by PORTERD27
Employees Worked With
Jim Daley
July 23, 2018
But, they still have problems Overall, this is a good place to do business. But this year has been difficult. Headlights kept burning out, (Toyota's fault); bought 4 new tires and Overall, this is a good place to do business. But this year has been difficult. Headlights kept burning out, (Toyota's fault); bought 4 new tires and have to return one because it was bad; four times I have had to come in because of a strange noise under the hood of car only to be told that I needed two wheel bearings replaced- which didn't solve the original strange noise problem. This is more than frustrating. Mgt. did comp me a rental car, twice, but within one month I've spent over $2100 and there is still something wrong with my car. I drive 400 miles a week and can't afford to have my car break down on a highway. More
by Kate Thomas
July 23, 2018
Consistent Good Service. Sales Division is good, too. Consistent Good Service on 2 years of Toyota Care. Techs careful and informative. Our buying experience was excellent, too. Sales was very sensitive t Consistent Good Service on 2 years of Toyota Care. Techs careful and informative. Our buying experience was excellent, too. Sales was very sensitive to our preferences More
by gert
July 23, 2018
Problem resolved quickly. (5 minutes) I took my 2018 Avalon to the dealer since the Lane Departure Warning lights in the mirror were not working. This was the second time I went to the de I took my 2018 Avalon to the dealer since the Lane Departure Warning lights in the mirror were not working. This was the second time I went to the dealer for the same problem and the first time they could not find a problem. When I left the dealership the first time I was advised if they stopped working again please return without an appointment and I would be handled promptly. I did return and without waiting the same mechanic who work on the car previously was paged to come to the write up desk. He got there shortly and was going to test drive car. I asked if I could go with him and he agreed. As soon as we got into the car he started it and pushed a button next to the trunk release. The lights in the mirror lite up. I am sure it was an OPERATOR PROBLEM (MINE) although the mechanic indicated I might have bumped it with my knee. I don't think so. Rather, I think I TURNED IT OFF when I tried to push the trunk release button without looking. If it happens again I know how to fix it! More
by Bill
Employees Worked With
Chris??, Maggie Colan
July 23, 2018
Very helpful staff Dominic, the assistant service manager, handling my case-Pointed some important maintenace issues about my car- and most importantly figured out and Dominic, the assistant service manager, handling my case-Pointed some important maintenace issues about my car- and most importantly figured out and approach to perform them with least anount of my out of pocket costs & expenses -I remained thoroughly satisfied with the results. More
by STAKI
Employees Worked With
July 23, 2018
Service The young man was very courteous and friendly. When the car was done I had to go to a lady’s desk. She said I needed a filter next time. I said I noti The young man was very courteous and friendly. When the car was done I had to go to a lady’s desk. She said I needed a filter next time. I said I noticed a slight smell when turning on the air conditioning. She proceeded to tell me rodents get inside the car and leave their droppings which can cause the smell. (!!!) and I should replace it next trip. Said it should be replaced at 10k and I said ok this is the 15k maintenance. Well she said it’s not too bad next time. I said it is included right. Her reply....no that is not included it’s part of your regular maintenance. Then I saw a paper taped next to her desk about filters and year numbers. My response was that it’s odd that the filter you mentioned is on your wall. Oh she said your car is a lease, it will be included. So why wasn’t it? And why isn’t the staff properly informed? Very poor customer connection. More
by GROUPERALUNNI
Employees Worked With
Don’t know names
July 20, 2018
Worth the drive from Medina, Ohio After an unpleasant, New Truck negotiation, 2 yrs. ago, with a large Medina County Toyota dealership; we purchased our, well appointed, new 2016 Taco After an unpleasant, New Truck negotiation, 2 yrs. ago, with a large Medina County Toyota dealership; we purchased our, well appointed, new 2016 Tacoma, out of state, in Monroeville, Pennsylvania. Their service dept. is excellent. Having heard that Metro Toyota was as impressive, we had Metro Toyota service a recall notice. Yesterday's scheduled maintanance appointment also was excellent. They addressed all my concerns, were pleasant and efficient. Thank you Metro Toyota. More
by White Cloud
Employees Worked With
July 20, 2018
Scheduled maintenance Air caps to my tires were not put back on both of front my front tires. Had to go buy new ones to replace since Iwas all the way home before I noticed Air caps to my tires were not put back on both of front my front tires. Had to go buy new ones to replace since Iwas all the way home before I noticed it. More
by tap
Employees Worked With
Not sure of their names
