Victory Toyota of Brook Park - Service Center

Great Service as always Always great service at Metro - I drive an hour to get my service done and Mike Hana always is friendly and great at keeping me updated on what needs Always great service at Metro - I drive an hour to get my service done and Mike Hana always is friendly and great at keeping me updated on what needs done and how long the wait will be. Great waiting area - never any high pressure tactics...the only place I will go for as long as possible.. More

Great Service Great service. Always responsive to my request to check on a concern that's outside the routine maintenance. A follow-up call to explain problem and i Great service. Always responsive to my request to check on a concern that's outside the routine maintenance. A follow-up call to explain problem and inform me of the solution. More

Service Car is two and one-half years old and Metro Toyota has taken good care of us. We hope to have a long relationship with them. We will have nothing to Car is two and one-half years old and Metro Toyota has taken good care of us. We hope to have a long relationship with them. We will have nothing to do with a couple of other dealerships in the area. (Not Toyota dealers) More

All good Courteous employees and fast service. The woman at the counter was very friendly and knowledgable about the many products and services Metro Toyota o Courteous employees and fast service. The woman at the counter was very friendly and knowledgable about the many products and services Metro Toyota offers. I wish I could remember her name. More

Great service Service is always a smooth process. As soon as you arrive someone is there to greet you. Everyone is friendly and great at explaining the work that wa Service is always a smooth process. As soon as you arrive someone is there to greet you. Everyone is friendly and great at explaining the work that was done. More

Scheduled oil change Everyone was very nice and my service was done quickly. The waiting area is comfortable and they have beverages and snacks. Washing my car is an added Everyone was very nice and my service was done quickly. The waiting area is comfortable and they have beverages and snacks. Washing my car is an added bonus. Thank you. More

Reliable and Efficient My check engine light came on unexpectedly and the Metro Service team was able to fit me in, get me a loaner, find and fix the issue, and get me back My check engine light came on unexpectedly and the Metro Service team was able to fit me in, get me a loaner, find and fix the issue, and get me back in my car by end of day!! Great job, people!! More

Amazing experience I was hesitant about coming to the dealer at first because I thought they were very pricey versus a typical mechanic shop but I'm glad I did. These gu I was hesitant about coming to the dealer at first because I thought they were very pricey versus a typical mechanic shop but I'm glad I did. These guys are very honest and prices are fair. I was getting ripped off by the mechanics at those mom and pop shops. My car has been in an excellent condition for years since I started coming here! Glad I did. Stephanie was nice and super awesome! More

10,000 mile service The check in process was efficient and fast. The appointment time was as promised. Love the car wash at the end of the service! I was warmly greeted b The check in process was efficient and fast. The appointment time was as promised. Love the car wash at the end of the service! I was warmly greeted by my salesperson! Metro offers a very personalized atmosphere! More

I brought my car in for an evaluation of its problems. I had my 2005 Toyota Prius towed in because it been sitting unused for 8 to 10 months, and had a dead battery, dry-rotted tires, rusted out brakes, ru I had my 2005 Toyota Prius towed in because it been sitting unused for 8 to 10 months, and had a dead battery, dry-rotted tires, rusted out brakes, rusted coil spring and control arm, and a hole in the muffler. I learned the hard way not to let a car sit unused for any appreciable period of time - let alone this long - because of the ravages of rust. The cost of the repairs was beyond the likely resale price. I had it towed back in order to further evaluate my options. Joe Rogers could not have been more courteous, helpful, and pleasant to me, despite the fact that I would not be getting my car repaired. Metro Toyota therefore put my realistic customer needs as a car owner above its concern for profits, and accordingly increased my respect for it. I have been a happy and satisfied customer in the past, was again this time, and will be a returning customer in the future, should the occasion arise. I heartily recommend the integrity and service of Joe Rogers and Metro Toyota. More