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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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May 22, 2018

Very courteous and prompt repair. Metro took care of my loose mudflap in a very short time and everybody was very friendly and effective in handling the repair. Good job. More

by DADMCE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't get paperwork on this very minor repair.
Jun 27, 2018 -

Victory Toyota of Brook Park responded

Thank you for your nice review! We are happy we could take care of that mudflap so quickly for you! Thanks again, we appreciate you!

May 19, 2018

Buying a new car and servicing it My experience buying a new car from Metro Toyota was wonderful. My new car salesman Ken Konopka was exceptional! He took the time to explain all th More

by franhoots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Jun 27, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for the 5-star review!!! We're delighted you had such a wonderful experience with Ken and also our Service Department. We appreciate your kind words and hope you are loving your new car!

May 18, 2018

Service was quick and easy. Maggie was kind and helpful. She booked the appointment for my next oil change in October. I'll be back then. More

by lozdowski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jun 27, 2018 -

Victory Toyota of Brook Park responded

Thank you for sharing your Service Department review, we appreciate your kind review. We are delighted you had a wonderful experience with Maggie, she's awesome! Thanks again and we'll see you in October.

May 18, 2018

Efficient and Effective I purchased a few cars from Metro Toyota (Brookpark, OH). One reason is because of the excellent service. They do everything on a timely basis, and More

by PETERJ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot, Sarah Byrne
Jun 27, 2018 -

Victory Toyota of Brook Park responded

WOW!!! Thanks so much for the awesome 5-star review. We know your time is valuable and are pleased we could be timely for your Service Department visit! Thanks again for choosing Metro Toyota, we appreciate you!

May 17, 2018

Grateful for the Courtesy Shuttle I had a great experience yesterday getting my car serviced at Metro Toyota. I am especially grateful to Ken, driving me to and from work. He was a p More

by BRENNAKOLP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken - Courtesy Shuttle
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Thanks for your kind words! The shuttle service is great and Ken is wonderful, we're glad you think so too. We appreciate you taking the time to share your Service Department/Shuttle service experience! You're awesome!

May 16, 2018

Never disappointed I drive out of town to work 3 weeks out of the month. Having my 13-year old Forerunner running in the best shape is paramount! I am always able to get More

by DJONES9028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma who is retired but works part time is the best also., Maggie Colan
Jun 30, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your great review! We are happy to hear of your experience with our Service Department and are thrilled we can help keep your 4Runner running so smooth! We look forward to helping you in the future.

May 16, 2018

6 mo checkup My service was timely and efficient. The dealership Met my needs and requests. service personnel were professional and polite The .Waiting room was More

by LORTAL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Jun 30, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind review of our Service Department. We are pleased you had an exceptional and timely visit! Thank you for choosing Metro Toyota. We appreciate you!

May 16, 2018

Great service, nice people My 2014 Prius went in for a regular maintenance. The service people were prompt and friendly when dealing with my car and me. The work was done sooner More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind review of our Service Department. We know your time is valuable and we are delighted we could be so prompt! We are excited you are always pleased with your service experience and are treated well. You are a valued customer and also a part of the Metro Toyota family! Thank you again!

May 15, 2018

Great Speedy Service! I originally purchased my vehicle from Brunswick Auto Mart but felt like it took way too long when I took my Toyota Rav-4 for its first service and th More

by jgandarilla12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Jun 30, 2018 -

Victory Toyota of Brook Park responded

WOW! Thanks for the 5-star review! We know your time is valuable and are happy we offered such speedy service. Thanks again for choosing Metro Toyota!

May 15, 2018

Great Dealership for Everything I have been with Metro Toyota for over 10 years. I have recently started leasing (second vehicle) with them. Everyone from the service department, r More

by andrea.kirks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary "CAP" Capper, Maggie Colan
Jun 30, 2018 -

Victory Toyota of Brook Park responded

WOW!! Thank you, Andrea, for your amazing 5-star review! We are delighted you had such a wonderful experience and took the time to share it! We appreciate you and are happy to have you a part of the Metro family!

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