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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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May 15, 2018
Great Customer Service Even for just an airbag recall notice that cost me nothing, they checked other major items on the car and washed the car before I left. Even for just an airbag recall notice that cost me nothing, they checked other major items on the car and washed the car before I left. More
by HESSEL0722
Verified CustomerEmployees Worked With
May 14, 2018
very efficient and friendly Very efficient and friendly greeting. Staff met me, and directed me to the proper people. The underwriter was efficient and friendly, also. It was a Very efficient and friendly greeting. Staff met me, and directed me to the proper people. The underwriter was efficient and friendly, also. It was a pleasant experience. More
by gebinger55
Employees Worked With
Stephanie Talbot, Sarah Byrne
May 14, 2018
Excellent Response to a Stressful Situation for a Customer I had a completely severed tailpipe at the muffler. The muffler was hanging by one screw. The Service Rep told me that the cost estimate to repair it I had a completely severed tailpipe at the muffler. The muffler was hanging by one screw. The Service Rep told me that the cost estimate to repair it would be $1500. But he told me of a muffler shop nearby that could weld the break for much less. I took his advice and was very satisfied with the repairs done. I of course would have sought out a muffler repair shop to make the necessary repairs and I told the Metro Service Rep this. I have been coming to Metro Toyota and been taken care of by this Service Rep for over 20. Your Service Rep had the initiative, interest and knowledge necessary to refer me to a reputable repair shop to whom he had referred others and he knew I would receive the needed repairs at a reasonable cost. He is to be highly commended for this effort. More
by ROBERTBAYT
Employees Worked With
May 14, 2018
Great service I didn’t have an appointment;however I was taken care of in a timely manner at a reasonable price.i would recomend Metro highly. I didn’t have an appointment;however I was taken care of in a timely manner at a reasonable price.i would recomend Metro highly. More
by TERRYRUGS7175
Employees Worked With
May 11, 2018
Courteous and professional From arrival to departure each employee was courteous and prosaic all. Wait time was kept at a minimum for a basic express visit for maintenance issue From arrival to departure each employee was courteous and prosaic all. Wait time was kept at a minimum for a basic express visit for maintenance issue. More
by whhenson
Employees Worked With
May 11, 2018
Nice group of people Every time i get my check up there the group is great. They make it a real pleasure to bring your car in from Scott and Holly to all the service peo Every time i get my check up there the group is great. They make it a real pleasure to bring your car in from Scott and Holly to all the service people i dont see. They have a nce lounge area and small snacks and coffee or tea. They also wash my car when they are done. More
by Janice
May 10, 2018
Went in for an oil change and inspection I did get the oil change in a timely matter but they said that all fluids were topped off but the antifreeze was almost empty and they didn't full it I did get the oil change in a timely matter but they said that all fluids were topped off but the antifreeze was almost empty and they didn't full it even though they put on the receipt that it was filled up. I also recently put new filters in so I know they are good but the receipt said I needed a new one. I think they don't really check everything that they say they check. More
by escancer1
Employees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
May 09, 2018
issues with vehicle lights and brakes. The service center treated me well and only issue I had with the service center is that I had to go back because the did not check to see if all the l The service center treated me well and only issue I had with the service center is that I had to go back because the did not check to see if all the lights where working . More
by ssboo_ohio
Employees Worked With
May 08, 2018
Metro is the BEST automotive repair facility ! My mother-in-law purchased a 2007 Toyota Avalon new at Metro. She was extremely satisfied with both the purchase transaction and the service that she My mother-in-law purchased a 2007 Toyota Avalon new at Metro. She was extremely satisfied with both the purchase transaction and the service that she received. After I purchased the Avalon from her two years ago, I decided to continue patronizing the dealer ( even though it is located 33 miles from my home. The service that I have received at Metro is exemplary. More
by thomasrgarner
May 08, 2018
Alignment and balancing Got me in on short notice, very accommodating. Performed 4-wheel alignment and road force balancing. I asked for before and after alignment measureme Got me in on short notice, very accommodating. Performed 4-wheel alignment and road force balancing. I asked for before and after alignment measurements and they gladly provided them. This dealership also has "road force" style of balancing option which is much better than traditional balancing. Car drives great, tracks straight and wheels perfectly balanced. More
by AC
Employees Worked With
