Victory Toyota of Brook Park - Service Center

Edgar is awesome Great dealership. Everyone at Metro Toyota is very friendly. I will recommend to everyone to purchase a new vehicle here. Edgar is a great salesman an Great dealership. Everyone at Metro Toyota is very friendly. I will recommend to everyone to purchase a new vehicle here. Edgar is a great salesman and very personable. More

Courteous but ineffective I was told that I will have to live with the loud squeal of my brakes after the car has sat in the rain for a while. I have perhaps owned 30 automobi I was told that I will have to live with the loud squeal of my brakes after the car has sat in the rain for a while. I have perhaps owned 30 automobiles before and have never had this problem - but I have never had a Toyota before. More

Fast and friendly service They always have very accommodating appointment times. I love the playroom also which allows me to bring my small child along. I never have a long wai They always have very accommodating appointment times. I love the playroom also which allows me to bring my small child along. I never have a long wait for service More

Well done! I brought my car in for routine maintenance and was greeted by both a technician as well as a tire man. They checked the wear on my tread and gave me I brought my car in for routine maintenance and was greeted by both a technician as well as a tire man. They checked the wear on my tread and gave me the complete run down. After performing the scheduled maintenance, Joe Rogers reviewed all that they did to my car and what I need to take care of. The service is great and very well run. More

Great service from Service staff and Sales staff I brought my 2009 RAV4 in for service on the last recall notice I received, saw the 2018 RAV4 and the rest is history! Sam Ibrahim was very helpful ex I brought my 2009 RAV4 in for service on the last recall notice I received, saw the 2018 RAV4 and the rest is history! Sam Ibrahim was very helpful explaining the new gadgets the 2018 offers and was not pushy. My experience was positive. The reason for my visit was service, but I ended up with a new vehicle...win/win! More

Tire shopping Great sale on tires and very friendly staff. Worked very efficiently to get my tires replaced and were very pleasant to work with. Would recommend t Great sale on tires and very friendly staff. Worked very efficiently to get my tires replaced and were very pleasant to work with. Would recommend to anyone. More

Unexpected car repair and test driving new cars I had an unexpected car repair. The secretary was able to book an appointment for me right away. While we waited, my 18 year old daughter and I test d I had an unexpected car repair. The secretary was able to book an appointment for me right away. While we waited, my 18 year old daughter and I test drove some cars. We had a nice experience with the salesmen. Per usual, Scott was quite pleasant and explained what went wrong with my car. Thank you. More

Poor visit that turned out well I brought my 2014 Toyota Siena in for its 60,000 mile service. I mentioned that we noticed the passenger mirror vibrating when we drive the car, espe I brought my 2014 Toyota Siena in for its 60,000 mile service. I mentioned that we noticed the passenger mirror vibrating when we drive the car, especially on the freeway. I asked that it be checked out. We purchased the bumper to bumper service contract when we bought the car so I was not worried about it getting fixed. The service person came out and told me the mirror was cracked inside and that it was not covered under warranty. I asked him to check further because no damage had happened to the outside of the mirror and it had to be a defect in the mirror itself. Upon further checking they discoverd that it was in fact covered under my warranty. I feel that the service person should have done a better job of checking out my coverage before telling me I was responsible for a very expensive repair. Had I not insisted he check further I would be $1,000 poorer. More

great customer service, my encounters always, I have had nothing but great customer service since dealing with this Metro location. The team is very warm, engaging, friendly and encouraging. Encou I have had nothing but great customer service since dealing with this Metro location. The team is very warm, engaging, friendly and encouraging. Encouraging that I feel comfortable in being free to expressing my any thoughts, concerns, or questions. Even the guy whom puts the air in my tire is super nice and courteous! Forgive me for not knowing or remembering his name for he is really nice ! More

Polite, efficient, service. I always appreciate being greeted by service personnel and taken to a service coordinator to whom I can explain my concerns and service needs, along w I always appreciate being greeted by service personnel and taken to a service coordinator to whom I can explain my concerns and service needs, along with asking questions. The waiting area provides a comfortable lounge environment with complementary berverages, snacks, television, and magazines-- More