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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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April 25, 2018

Quick, easy & efficient We've been going to Metro for over 25 years, and have always found their service to be top-notch. I was just in for an oil change, & went out for a w More

by PREED1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018 -

Victory Toyota of Brook Park responded

We appreciate your patronage for over 25 years! Your compliments go a long way! We strive to offer the best possible experience for you and all of our guests. We appreciate you!

April 25, 2018

Oil change The waiting room is very nice. I just finished my 2nd complementary oil change. I bought a used car from Metro Toyota, and the 1st 3 oil changes are More

by lylecampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 25, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Lyle! We are happy to hear your experience with our waiting room and Dominic in our Service Department at Metro Toyota! We appreciate you!

April 25, 2018

Recall repairs This dealership called me to have my recall issues completed, which was quite a bonus because otherwise I may not have had the worked completed in tim More

by TERITETZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for taking the time to write such a kind review! ! We appreciate you!

April 25, 2018

They fixed my concern. I have been purchasing my vehicles from Metro Toyota for 30 years because they are trustworthy and I am given a fair deal when I purchase a vehicle. More

by CHAPLAINJAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Talbot
May 25, 2018 -

Victory Toyota of Brook Park responded

We are so appreciative of your confidence in Metro Toyota! Wow - 30 years!! We look forward to assisting you with your automotive needs in the future. We appreciate you!

April 25, 2018

As expected, smooth and quick Process is simple-comfortable lounge with coffee and snacks, quick service, polite personnel. Service area and sales area is clean. Toyota dealer in More

by ssc4018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Callahan, Sarah Byrne
May 25, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to write this kind review of your experience with Sarah and our waiting area in our Service Department. We appreciate you!!

April 24, 2018

FJ maintenance Effortless, quick, courteous & reliable.. I have never had any issues with scheduling or service for any Toyota I've owned since 1981. Keep up the g More

by SEACZAR14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
May 25, 2018 -

Victory Toyota of Brook Park responded

Wow! Toyota's since 1981!! That's 37 years!! You are a big fan and we appreciate you and for taking the time to write this review!

April 24, 2018

Great service! Recently had routine service appointment. Easily scheduled and service provided at a reasonable cost. Would recommend Metro Toyota to all Toyota ow More

by MCOLLINGS187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to let us and others know of your convenient experience with our Service Department. We strive to make it as enjoyable as possible! Your recommendation to others certainly justifies our efforts. Thank you!

April 24, 2018

great as always I love that I can wait for an hour and get the car back and get to work, I'm glad I got the extra-care to keep up just had my 35k checkup More

by JALLEN14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALL THE SERVICE PEOPLE WERE GREAT
May 25, 2018 -

Victory Toyota of Brook Park responded

We love that you are happy servicing your car a Metro Toyota, Jallen!! We appreciate you!

April 24, 2018

The best Even after 8 years I still bring my RAV4 back “home” for all services. I never have to worry about being ripped off and scared into other repairs More

by OTISBG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Was also very pleased to see Emma back (don’t know her last name)
May 25, 2018 -

Victory Toyota of Brook Park responded

You are the best!! What an awesome review!! You are always welcome "home" and we are glad you feel that way!! We appreciate you!

April 23, 2018

Torque converter repair and oil change maintenance My experience at Metro Toyota a couple weeks ago was awesome! I was really nervous about my car issues and wasn't sure if the problem was major or mi More

by akern4412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Scott Barrier in our Service Department at Metro Toyota! We appreciate you!

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