Victory Toyota of Brook Park - Service Center

Routine Maintenance I have been a Metro Toyota customer for over 25 years and have always received good service. The employees are knowledgeable and helpful. I have alw I have been a Metro Toyota customer for over 25 years and have always received good service. The employees are knowledgeable and helpful. I have always felt comfortable whether buying a car or bringing one in for service. Fred Weller More

Wonderful experience I had a great experience with everyone. From sales to financial everyone worked hard for me to get me the best deal, get my approval, and Drive out wi I had a great experience with everyone. From sales to financial everyone worked hard for me to get me the best deal, get my approval, and Drive out with a new car! Thank you metro toyota Team! More

appointment for an oil change wasn't happy waiting 2 hours for just an oil change. Who ever scheduled which must have been the girls in the office should have let me know that yo wasn't happy waiting 2 hours for just an oil change. Who ever scheduled which must have been the girls in the office should have let me know that you were that busy and it might be a longer wait than expected. More

Efficient & Friendly Service I have taken my Prius to MetroToyota since I bought it there in 2010. The associates are always efficient & friendly. In my opinion MetroToyota has wo I have taken my Prius to MetroToyota since I bought it there in 2010. The associates are always efficient & friendly. In my opinion MetroToyota has worked diligently to maintain and improve service to their customers. More

15,000 miles service The service wait time and cost was reasonable. The Service Department representative was friendly and polite. I have been bringing my cars here for The service wait time and cost was reasonable. The Service Department representative was friendly and polite. I have been bringing my cars here for service for several years and will continue to do so. More

Accurate diagnostics; professionalism My experience at Metro Toyota service has always brought home the fact that price and value are important. Going to the dealer for my car's service h My experience at Metro Toyota service has always brought home the fact that price and value are important. Going to the dealer for my car's service has kept my car running like new after 145,000 miles. More

Maintenance on 1 car and 2 recalls in another Everything went as planed. I was bummed about 2 things they always say they will wash the car but never do. One car was picked up later and that was w Everything went as planed. I was bummed about 2 things they always say they will wash the car but never do. One car was picked up later and that was washed. Also the Corolla was my last free service appointment they stated that the filter was dirty. I wondered why didn’t they simple replace it. Will I now be required to replace it at my cost? I don’t think that’s fair. More

People are helpful and knowledgeable People are helpful knowledgeable and friendly easy to get an appointment Easy to deal with The only problem is they don’t return phone calls right People are helpful knowledgeable and friendly easy to get an appointment Easy to deal with The only problem is they don’t return phone calls right away More

Air Bag Recall This appointment was for an air bag recall. The appointment went fast as I waited and no issued noted after I left. This was a pleasant experience. Mi This appointment was for an air bag recall. The appointment went fast as I waited and no issued noted after I left. This was a pleasant experience. Mike was very professional. More

First Time Being Very Disappointed Brought Rav 4 in for maintenance beginning of March. After service, car sat in garage for 10 days. Upon using car, dashboard icon revealed that tire Brought Rav 4 in for maintenance beginning of March. After service, car sat in garage for 10 days. Upon using car, dashboard icon revealed that tire pressure was low. Returned to Metro Toyota and was told tire pressure was only 25 lbs. in one tire. I was surprised and asked if there was a nail or problem with tire. Reassured everything was fine with tire. I continued to insist that something must be wrong due to loss of air. Again, attendant reassured me tire was fine and pressures are all normal. The very next day, dashboard icon revealed that tire pressure was low, again. Mechanic at oil change in Solon told me there was only 7 lbs. of pressure in that tire and that there was a nail in the side of the tire. He inflated the tire and I drove to Metro Toyota for new tire and to express my disappointment regarding service, missed nail in tire, and three times returning for simple maintenance. More