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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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March 26, 2018

Oil change 2 hours for an oil change seems to be too long. I was offered a free oil change next time which was very customer friendly but it should not have com More

by matthds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for taking the time to write this review. With your feedback, we will look for ways to improve. We hope that you take advantage of your free oil change because we appreciate you!

March 26, 2018

Convenient service hours and friendly service staff I was able to come in Saturday not having to take time off and the work with done in a short amount of time at a reasonable cost. More

by marykahelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Mary! We are happy to hear your experience with Joe Rogers and our Service Department at Metro Toyota! We appreciate you!

March 26, 2018

On time and excellent! This is the fifth Toyota (leased every 3 years) that I have serviced at Metro because their service is the best! I speak from experience because prior More

by Allen Kline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Allen! We are happy to hear your experience with Scott Barrier and our Service Department at Metro Toyota! We appreciate you and your continued patronage!

March 24, 2018

Very friendly, Awesome service. !!!!! Because of the prompt service and attention I received,I will tell others for sure. I traveled all the way from Lansing Mich , Brad Barbee is a awesom More

by Rox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barbee
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Brad Barbee and our Used Car Sales Department at Metro Toyota! We appreciate you! You are the meaning of "Our Customers Send Us Their Friends!"

March 24, 2018

18 month service service was quick and was able to get to work on time. Quality was great but really wanted my car rinsed off but car wash was closed that day....bumme More

by Loretta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Loretta! We are happy to hear your experience with Scott and our Service Department at Metro Toyota! We owe you a car wash at your convenience!

March 23, 2018

Quick fast clean nice Service was quick facility is very clean personal very helpful over all was a nice experience all around, i can see myself being a loyal customer in More

by CGMALEK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Scott Barrier, Sarah Byrne, and our Service Department at Metro Toyota! We appreciate you and look forward to seeing you again!

March 23, 2018

Great staff and Costomer service! I have had a great experience each time, their quick and are always polite. I enjoyed having coffee and catching up on homework while waiting for my c More

by CRAUTHAMELJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Dominic and our Service Department at Metro Toyota! We appreciate you!

March 23, 2018

Good friendly prompt service GoodFriendly and prompt with required services. Car was washed, oil changed and tires rotsted, plus checking all crital components. We have dealt wi More

by DOLORES.GIERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Dolores! We are happy to hear your experience with Maggie and our Service Department at Metro Toyota! We appreciate you!

March 22, 2018

Service on my Toyptab Prius C. Customer service was great abd the service department did a good job on my car.. I would recommend my family and friends to Metro Toyota. More

by SHEILAKUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Maggie and our Service Department at Metro Toyota! We appreciate you!

March 22, 2018

sues56 everyone is very helpful and friendly . do a great job on my car. experience was great. service department always does a great job. nice to have coff More

by sue_sieder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Sue! We are happy to hear your experience with Maggie and our Service Department at Metro Toyota! We appreciate you!

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