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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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March 15, 2018

Camry issues Metro Toyota has awesome service. I went this time and found out I need a new water. It's the first major issue I have needed for my Camry. Although More

by SHANNON.BARNHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review, Shannon! We are happy to hear of your experience with Stephanie, Our Service Department, and Metro Toyota! We appreciate you! Keep in mind, the center row of the Highlander has a very long slide adjustment that makes room when there are third row passengers. Also, the Toyota Sienna van offers the very best combination of 3 row leg room and cargo capacity.

March 15, 2018

I like TOYota I know car wash station was close but I asked them to vacuum the car but they did not vacuum it.They can reduce the wait time.I still like Toyota. More

by akbenli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your feedback! We are happy to hear of your experience with Joe and Metro Toyota! Please remind us that we owe you a vacuum and wash!

March 15, 2018

Easy and Stress-Free I just dropped my car off and Joe took care of everything. My car had a recall and it was fixed and the oil change was affordable. More

by jessicanjzee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Jessica! We are happy to hear your experience with Joe Rogers and the Service Department at Metro Toyota! We appreciate you!

March 15, 2018

5000 mile service Quick and convenient, plus an awesome waiting area, Metro is a great place to get your Toyota serviced. Plus, you can easily schedule an appointment o More

by cs44654
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Mike Hana and the Service Department at Metro Toyota! We appreciate you!

March 14, 2018

Great service The team at Metro Toyota did a great job and repaired the damaged mirror on the right side of my car. I damaged the mirror and the Metro Toyota team h More

by dr-math
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, "Dr Math!" We are happy to hear your experience with Joe Rogers and the Service Department at Metro Toyota! We appreciate you!

March 14, 2018

Excellent Service Advisor Poor Diag The service advisors are well educated within the field. The diagnostic of a problem that keeps reoccurring is unsatisfactory. Technicians need to get More

by JEREMY.PELLETIER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Jul 07, 2018 -

Victory Toyota of Brook Park responded

Thank you for your feedback, we will glad look into this situation.

March 14, 2018

very unfriendly,in service, and sales dept worse. very unfriendly dealer both in service and sales think I will look at other Toyota dealers before I lease here again. sales should be advised of sale More

by MKW829
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
asst service mgr
March 14, 2018

Excellent service, as always. They run a great service department. Clean, efficient, great staff. Very nice waiting room with plenty of amenities. I don't mind waiting for my car. More

by tmirande
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Scott Barrier and the Service Department at Metro Toyota! We appreciate you!

March 14, 2018

Scott was very accommodating as well as all the service staf I was very pleased with the service of everyone I came in contact with. The service people were very knowledgeable. I was pleased with how I was tre More

by DIANEMAROUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Talbot
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review, Diane! We are happy to hear of your experience with Scott, Stephanie, and the Service Department at Metro Toyota! We appreciate you!

March 04, 2018

Friendly and professional. The dealership has given me prompt, courteous and professional service on every visit. I am very satisfied and will continue to do business with Metr More

by ford.donald7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kosta Papagianis
Mar 08, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Kosta, Dominic, and Metro Toyota! We appreciate you and look forward to seeing you again!

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