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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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March 04, 2018
Excellent Metro Toyota is the best dealership there is in The Cleveland area. The service staff has always been very professional and efficient. I love the wai Metro Toyota is the best dealership there is in The Cleveland area. The service staff has always been very professional and efficient. I love the waiting room area and how clean everything looks. I'm very happy that I own a Toyota and get such great reliable service. More
by jkidwell16
Verified CustomerEmployees Worked With
March 02, 2018
Awesome My truck is in and out timely, they don’t try to sell me things that are not needed, simply we will keep an eye and when needed we will let you know. My truck is in and out timely, they don’t try to sell me things that are not needed, simply we will keep an eye and when needed we will let you know. More
by JIMCHLAD
Employees Worked With
February 28, 2018
Disappointed by impersonalization of staff Overall service was good. Disappointed by impersonalization of staff member who called me on my cell phone, while I was in the waiting room, to tell m Overall service was good. Disappointed by impersonalization of staff member who called me on my cell phone, while I was in the waiting room, to tell me my vehicle was ready!!! Too much effort to come talk to me personally??? More
by TMG59
Employees Worked With
Sarah Byrne
February 27, 2018
experience Very efficient and honest for last 30 + years of bringing our cars for service. Have and will recommend Metro Toyota to friends and family. Never tr Very efficient and honest for last 30 + years of bringing our cars for service. Have and will recommend Metro Toyota to friends and family. Never try to do work not approved by the customer. More
by MJSTAHURSKI62747
February 26, 2018
Good Service They were helpful and gave excellent service. Joe kept me updated and let me know what my options were. Didn't pressure me into any services I didn' They were helpful and gave excellent service. Joe kept me updated and let me know what my options were. Didn't pressure me into any services I didn't need. More
by rh123
Employees Worked With
February 25, 2018
No need to stress at this dealership! Metro Toyota is one dealership that you don't need to stress about going to. They are honest, upfront, and reasonably priced. Definitely a one-stop Metro Toyota is one dealership that you don't need to stress about going to. They are honest, upfront, and reasonably priced. Definitely a one-stop shop! More
by lcsank
Employees Worked With
Sarah Byrne
February 24, 2018
Exhaust system, alternator, serpentine belt, pulleys, hardwa The exhaust system was replaced with a aftermarket exhaust system due to the disparity in the price of a factory exhaust system. One year warranty on The exhaust system was replaced with a aftermarket exhaust system due to the disparity in the price of a factory exhaust system. One year warranty on the after market exhaust would be honored - But Not the labor. What the heck. You offer a so called quality aftermarket item, yet jip the customer on the potential labor. Lame. The alternator was overpriced, serpentine belt was also overpriced, and all the hard ware was expensive as well. Had to to pay $2,441.00 in Cash. Both of us are unemployed and when we asked for a simple one time gratis oil change so as to help us somewhat financially, the service manager gave us a hard time. We are very loyal customers to Toyota, and we will continue to be, but nickel and diming on a $35.00 oil change after paying $2, 500.00 Bill is not a good practice to engage in. More
by BARBARA.KUKAWKA
Employees Worked With
Other Employees :
Dan Cavin was an excellent technician that I felt comfortable working on my car., Chris Shillinger
February 24, 2018
Expedient and professional My appointment was at 4:15 for an oil change and service. The work was done and a complete explanation provided allowing for a 5:05 departure. Thank My appointment was at 4:15 for an oil change and service. The work was done and a complete explanation provided allowing for a 5:05 departure. Thank you! More
by GSMITH9
Employees Worked With
Maggie Colan
February 21, 2018
Very good service on my car and pleasant polite coordinator Dominic took care of me efficiently and listened to my chief complaint. There for regular maintenance but may car had a minor issue. Dominic listened Dominic took care of me efficiently and listened to my chief complaint. There for regular maintenance but may car had a minor issue. Dominic listened and addressed the issue with me in a professional manner. More
by CCANEPA207
Employees Worked With
February 21, 2018
Metro Service Center Staff is friendly, helpful and they listen. You are not just a number, treated like family. Friends always spoke very highly of the Service Departmen Staff is friendly, helpful and they listen. You are not just a number, treated like family. Friends always spoke very highly of the Service Department and they were so right. Buying my car from this dealership was the best decision that I could make. Thanks to all at Metro. More
by DONNI790
Employees Worked With
Maggie Colan
