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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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December 08, 2022

My main complaint is a month prior with my free service after purchasing a car the marked my battery in good health and the next I was purchasing a new battery More

by BKLYNELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary "CAP" Capper
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December 08, 2022

Good work, fast service. I am very disappointed that Toyota is taking away our choice between a gas engine and a hybrid. Your forcing us to chose something we do not want. Ma More

by Bobp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2022 -

Victory Toyota of Brook Park responded

Bob, Thank you for reaching out about your concerns for the future vehicle's that will be coming to the market. I'd like to invite you to speak with one of our sales associates and they can review your concerns with Hybrid vehicles. Toyota has been producing hybrid's for over 20 years now and that series of vehicle regularly is listed as one of the longest lasting, lowest maintenance costs available. Let us help you understand them more and maybe your feelings will change. Feel free to call me with any questions. Chad 216-898-2902

Dec 17, 2022 -

Bobp responded

I have no concern over Hybrid's. What I do have a concern over is being forced to buy one when I prefer a standard engine car. Too much stuff is being forced on the public today. I've been buying Toyota vans for years now, but I will be forced to buy another brand, such as Honda, in order to get a standard engine van. I feel Toyota should offer both Hybrid and standard engine cars, and let the public determine which they prefer.

December 08, 2022

I wasn't satisfied with my visit. I don't feel everything was done to resolve my issue. More

by GHughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hana
3.0
This rating includes all reviews, with more weight given to recent reviews.
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December 08, 2022

They were very polite. My timeframe was not long at all. Thank you you you More

by wbbless0207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept all very nice
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Dec 10, 2022 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

December 08, 2022

I am a senior lady with a little, if any knowledge of my auto. It means a great deal to know that I can trust the people at Metro Toyota. I have always found them to be honest and forthright in their commun More

by JUSTINEJACIMOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle. We agree - Dominic is fantastic! We hope to see you again in the future and please enjoy your Toyota!

December 08, 2022

Great dealer, service department is always helpful. I’ve been coming here for at least 13 years! More

by SFRIDRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2022

Very courteous and knowledgeable, they were able to answer my questions and concerns, I enjoy the reliability of the Toyota brand, and love the Service More

by dl44781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Scott's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

December 07, 2022

Everyone is always very friendly, efficient and helpful! I know I am in good hands. More

by SMLFLANNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 07, 2022

My car was taken right away. The waiting area was very nice and very clean. My car was done in an half an hour and it was washed. Fabulous experience. More

by amnolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Jim and Barry's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 07, 2022

Metro Toyota in Brook Park is outstanding in every way. The entire staff - mechanics, customer service, salesmen-are professional,knowledgeable, patient and clearly explain the work being done on my Rav 4. More

by MKBETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2022 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

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