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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 25, 2022

Great dealership. I never go anywhere else for service on both of out Toyotas. Fifteen More

by kxnelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2022 -

Victory Toyota of Brook Park responded

What an outstanding review! Mike and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

October 25, 2022

Courteous and helpful. I was pleasantly surprised at the cost. I will definitely be back! More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2022 -

Victory Toyota of Brook Park responded

Debbie, We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running safely is a top goal of ours. Please let us know if there is something else we can help you with and please dive safely!

October 25, 2022

I could have paid 1/2 at another dealership for oil change with coupon not offer at Metro Toyota oil change price was high . More

by SANTIAGON2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 25, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. I'm sorry that we didn't meet them. Please feel free to reach out to me and we can review what your concerns are. Chris s 216-898-2940

Oct 25, 2022 -

SANTIAGON2005 responded

I had a coupon for another Toyota dealership and could have paid about 1/2 for the same oil change just went to Metro because it was closer but I will definitely pay attention to has coupons from now on ….. thanks for reaching out.

October 25, 2022

The service department is always professional, gives clear instructions on what will be done with the car, and all around a pleasant experience ! More

by Barb1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you for leaving our service team this positive review! We are pleased that Mike could be of great assistance to you throughout your visit. We wish you safe travels on the road ahead.

October 25, 2022

Scott at Metro Toyota was Efficient, Friendly, and Informative. It was extremely helpful to have an individual answer the phone when calling the dealership. More

by ToniaKayGNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist answering the phone
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Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Scotts efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 25, 2022

I Had a great experience, very quick and professional! The Staff was extremely friendly as well! More

by Cirino7a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
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Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road and running it's best. We'll look for you again in the future!

October 25, 2022

Always able to to make sure that the customer is taken care of and providing coffee is a plus and and a smile More

by TROCK25344
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Please enjoy the complimentary coffee, Take care!

October 25, 2022

In the past I have had good faith that this dealership knew how to service a vehicle and make the customer happy. My last service broke that faith and trust. More

by ej.upesleja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2022 -

Victory Toyota of Brook Park responded

EJ- What happened? We'd like to make sure that we renew that good feeling. Please reach out to me. Chris Sullinger 216-898-2940

October 25, 2022

Good, quick service as always, I have been taking my car for over 5 years. More

by mikie1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2022 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! Glad everyone gave you a good experience, never hesitate to ask if you need something! See you soon.

October 25, 2022

If this is about the service on 10-22-22, I highly commend Mike Balis for fitting me in and helping me that afternoon rather than making me wait till Monday. Had to have my car towed and was told when More

by THOMNYCBOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

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